Alerts, Online Banking & Known Product Issues — Quicken

NEW! 6/6/23 PayPal Credit, MasterCard and Crypto - "Sorry. We encountered an error. (It's not your f

Quicken Jasmine — Tue, 06 Jun 2023 16:38:50 +0000

We have identified that users with PayPal Credit, MasterCard and Crypto are receiving "Sorry. We encountered an error. (It's not your fault.)" in QWin and "Quicken couldn't find any accounts to add." in QMac when attempting to add an account.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

Thank you!
(Ticket #10285284/CTP-6494)

UPDATED 6/6/23 Navia Benefits Solutions- CC-502/FDP-102

Quicken Anja — Tue, 30 May 2023 19:27:02 +0000

We are receiving reports that customers trying to add or update accounts for Navia Benefits Solutions are getting a CC-502/FDP-102 error.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10270777/CTP-6883)

ONGOING 6/6/23 Discover Bank and Discover Card- Not able to Add/Update Accounts

Quicken Jasmine — Tue, 23 May 2023 16:16:15 +0000

We are getting reports that customers who are trying to connect and update accounts for Discover Card and Discover Bank are getting the following message:

"Sign into Discover Bank Failed, Try again."

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10259485/CTP-6842)

NEW! 6/5/23 PayFlex Direct-Employee Login-FDP-106 (QMAC) and "Its not your fault" (QWIN)

Quicken Kristina — Mon, 05 Jun 2023 23:27:22 +0000

Customers are reporting that they are getting error FDP-106 (QMAC) or "its not your fault" (QWIN) when trying to add accounts for PayFlex Direct-Employee Login.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket # 10284140, CTP-6932)

NEW! 6/5/23 Reports Disappearing in R50.5 Release (QWin)

Quicken Kristina — Mon, 05 Jun 2023 16:36:55 +0000

Users are reporting that after updating to release R50.5, they are having issues with reports. They open a saved report, but shortly after opening it, the report goes blank. This is not happening with all reports.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket # 10279404)

New! 6/5/23 Slowness During One Step Update (QWin)

Quicken Kristina — Mon, 05 Jun 2023 16:30:03 +0000

At this time we have identified that some users are encountering freeze-like slowness while performing a One Step Update in Quicken for Windows. If you are encountering this issue, please submit a problem report by navigating to Help>Report a Problem. If possible, please include the following information in the description of the issue:

When did the problem start?
How many different financial institutions do you have connected in your Quicken?
How many accounts are in your Quicken total?
Do you use Mobile & Web? How many accounts are synced?
Do you keep your Quicken file on your C: drive?

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket # 10282503)

RESOLVED 6/3/23 Multiple Banks - "Quicken couldn't find any accounts to add"

Quicken Anja — Wed, 05 Apr 2023 19:18:35 +0000

We have received reports of users getting the "Quicken couldn't find any accounts to add." error when attempting to update/connect their accounts with multiple banks.

So far, we've confirmed the following FIs:

Chartway Federal Credit Union
Stanford Fed Credit Union
CBI Community Bank
First Community CU of Houston
American Airlines FCU
First Republic - Digital Banking
First Citizens Digital Bkng Web
Elements Financial
OnPoint Community CU
Greenstate Credit Union
Consumers Credit Union-Illinois
Camden National Bank
UKFCU
Umpqua Bank
Robins Financial Credit Union
Community Bank and Trust
Community Bank and Trust - Waco TX
Customer Bank
Community First CU
First Credit Union
Exchange Bank - Santa Rosa
BMI FCU
First Command Bank

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10162042)

ONGOING! 6/3/23 First Tech Federal Credit Union-OFX Error: 2000

Quicken Kristina — Sat, 20 May 2023 17:04:48 +0000

We are noticing an issue with First Tech Federal Credit Union returning OFX Error: 2000 in QMac and "Oops. We encountered an error" in QWin. This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket # 10245468/CTP-6797)

RESOLVED 6/3/23 Transaction Attachments - Unable to Add from Scanner

Quicken Anja — Thu, 11 May 2023 19:49:37 +0000

There is currently a known issue with the "Add from scanner" function for transaction attachments.

When customers go to their transaction's attachments, customers have an option to "Add from scanner..." which should populate another window titled "Select Source". In our testing, we found that the "Select Source" window only appears the first time the customer attempts to add an attachment, and after the "Transaction Attachments" screen is closed, nothing will happen when the customer selects "Add from scanner".

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10238858/CTP-6708)

NEW 6/2/23 The Atlantic Federal Credit Union - CC-502 / FDP-102

Quicken Janean — Fri, 02 Jun 2023 20:11:22 +0000

At this time we have identified that users with The Atlantic Federal Credit Union are receiving CC-502 in QWin and FDP-102 in Quicken for Mac.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10280052/CTP-6916)

RESOLVED 6/2/23 Nissan Finance US - CC-501, FDP-167

Quicken Jasmine — Mon, 01 Aug 2022 21:51:43 +0000

We have identified a script error with Nissan Finance US.

This has been escalated internally, though we do not have an ETA on a resolution at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #10224297/CTP-4132)

RESOLVED 6/2/23 Kinecta Federal Credit Union - FDP-105

Quicken Jasmine — Wed, 03 May 2023 22:04:48 +0000

At this time we have identified that users with Kinecta Federal Credit Union are receiving a FDP-105 in both QWin & Qmac.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10222281/CTP-6689)

RESOLVED 6/2/23 Bill Reminder "Auto Enter" gone after Syncing to Mobile

Quicken Kristina — Mon, 08 May 2023 16:48:56 +0000

Customers have reported that when adding a manual bill reminder with auto entry on that is then synced to mobile/web, the "Auto-Enter" is no longer displayed on the reminder. This does not affect the functionality of auto entry of the transaction.

We have teams working on the issue, although we do not currently have an ETA. We apologize for the inconvenience this causes and we thank you for your patience.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you don't see the bookmark icon, make sure you're signed in to the community.

Thank you!

(Ticket # 10230169, CTP-6712)

RESOLVED 6/2/23 Mobile Budget Not Displaying Desktop Budget Data

Quicken Janean — Fri, 19 May 2023 16:43:37 +0000

We are noticing an issue where transactions that are on the Desktop budget, but are missing from the mobile budget.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket # 10252655/CTP-5669)

UPDATED 6/2/23 Citizens National Bank of Texas FDP-176

Quicken Kristina — Fri, 26 May 2023 23:29:31 +0000

Customers are reporting that when they try to connect with Citizens National Bank of Texas, they are getting a FDP-176 error.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket # 10268366/CTP-6873)

UPDATED 6/2/23 SEFCU CC-505 & 506 Errors

Quicken Kristina — Fri, 26 May 2023 23:24:58 +0000

SEFCU is rebranding as Broadview FCU, and as a result, is causing CC-505 and CC-506 errors when trying to connect or update accounts.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket # 10265800/CTP-6863)

UPDATED 6/2/23 Chase - Pending Transactions included in Online Balance

Quicken Kristina — Fri, 26 May 2023 23:20:21 +0000

Currently pending transactions with Chase are being included in the Online Balance. If you use the Online balance while reconciling, the recommended action is to not add an adjustment and instead wait for all transactions to clear and post, then reconcile.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket # 10265798)

NEW 6/2/23 Goldman Sachs Private Wealth - General Error

Quicken Janean — Fri, 02 Jun 2023 18:50:44 +0000

At this time we have identified that users with Goldman Sachs Private Wealth are receiving a "Sorry. We encountered an error. (It's not your fault)."

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

Ticket #10279109/ CTP-6909

NEW 6/2/23 Duplicate Categories, Renaming Rules, and Memorized Payees & Rules

Quicken Anja — Fri, 02 Jun 2023 15:09:23 +0000

A production incident took place that caused customers to continuously try to sync their data due to timeouts. This action has caused duplicates of Categories, Renaming Rules, and Memorized Payees & Rules.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10275709/CTP-6901)

UPDATED 6/1/23 Error "Unable to download currency rates-try again later"-US & CANADA

Quicken Anja — Wed, 31 May 2023 19:19:50 +0000

Users in Canada and US are receiving error Unable to download currency rates-try again later.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket #10272907/CTP-6881)

RESOLVED 6/1/23 Consumers Federal Credit Union - FDP-163 "Invalid Wareki year. Script Error"

Quicken Jared — Tue, 14 Feb 2023 19:38:45 +0000

Consumers Federal Credit Union is presenting FDP-163 online banking errors to customers; note that Windows customers may see another error code. We have teams working on the issue, now, although we do not currently have an ETA. We apologize for the inconvenience this causes and we thank you for your patience.

If you wish to be notified whenever an update is posted with regard to this matter, please click on the bookmark 'ribbon' icon in the upper, right-hand side of the page.

Thank you!

-Quicken Jared

(Ticket #: 10041793, CTP-5901)

ONGOING 6/1/23 RoundPoint Mortgage Company - CC-555/FDP-155

Quicken Anja — Thu, 18 May 2023 19:05:08 +0000

We have identified that users with RoundPoint Mortgage Company are receiving an FDP-155 in Qmac & CC-555 in QWin.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10251503/CTP-6820)

UPDATED 6/1/23 Refreshing a Biller Displays "Unable to update billers" Error

Quicken Anja — Thu, 25 May 2023 16:48:45 +0000

We are seeing an issue with the "Refresh Bill" function returning an "Unable to update billers" error happening in Quicken for Windows

This is impactful because of the "pending" use case, which is very common. When a biller goes into pending, we display a “Fix it” flow for the user, which relies on this refresh functionality. Using it displays the error.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10264452/QWIN-22078)

Resolved 5/31/23: One Step Update slow in Quicken Windows and Mac

Quicken Kathryn — Wed, 31 May 2023 17:56:25 +0000

We are currently seeing issues with slow updates in Quicken for Windows and Quicken for Mac. We have identified the issue and are in the process of fixing the issue.

If you are experiencing this issue, please bookmark this post on the upper right of this post to be notified when this issue is resolved.

UPDATED 5/31/23 Wells Fargo - Missing Transactions

Quicken Anja — Wed, 24 May 2023 15:22:32 +0000

Customers are reporting that they are missing transactions from Wells Fargo. No error is being reported alongside the missing transactions.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10261881/CTP-6845)

UPDATED! 5/28/23 Flagstar Bank Mortgage- CC-506/FDP-106

Quicken Kristina — Mon, 22 May 2023 23:00:29 +0000

Customers are reporting that when connecting to Flagstar Bank Mortgage, they are seeing CC-506 errors (Quicken for Windows) or FDP-106 errors (Quicken for Mac). This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket # 10258301/CTP-6788)

UPDATED! 5/28/23 Indiana Members CU-"Sorry. We Encountered an Error. (It's not Your Fault)."

Quicken Kristina — Mon, 22 May 2023 22:54:08 +0000

Customers are reporting that when connecting to Indiana Members Credit Union they are getting a "Sorry. We encountered an error. (It's not your fault)." error message in Quicken for Windows. This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket # 10257761/CTP-6831)

ONGOING! 5/27/23 CC-502 (Win)/FDP-102 (Mac) with some Financial Institutions

Quicken Kristina — Sat, 13 May 2023 16:23:35 +0000

There is currently a known issue with Financial Institutions that use a certain service provider. Customers are getting CC-502 errors/FDP-102 errors when trying to add or update accounts. Currently, these are the affected financial institutions:

Park Bank Madison

Lake Ridge Bank

Territorial Savings Bank

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket # 10239739, CTP-6776)

UPDATE 5/26/23 American Express - Unable to Select Accounts to Authorize

Quicken Anja — Fri, 10 Feb 2023 20:34:11 +0000

We are receiving reports of American Express customers' accounts not displaying when attempting to re-authorize with Express Web Connect+.

This has been escalated internally, though we do not have an ETA on resolution.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #10033784/CTP-5866)

UPDATED 5/25/23 Northwest Plus Credit Union - FDP-105

Quicken Kristina — Sat, 25 Mar 2023 16:49:07 +0000

At this time we have identified that users with Northwest Plus Credit Union are receiving CC-505 in QWin and FDP-105 in QMac.

We have teams working on the issue, although we do not currently have an ETA. We apologize for the inconvenience this causes and we thank you for your patience.

If you wish to be notified whenever an update is posted with regard to this matter, please click on the bookmark 'ribbon' icon in the upper, right-hand side of the page. If you don't see the bookmark icon, make sure you're signed in to the community.

Thank you!

(Ticket #: 10134231)