Alerts, Online Banking & Known Product Issues — Quicken

NEW! 10/15/26 Macy's Credit Card - FDP-102

Quicken Alyssa — Thu, 15 Oct 2026 16:25:36 +0000

We are receiving reports that customers are getting an FDP-102 Error when trying to update their Macy's Credit Card accounts in Quicken Classic for Mac.

We've escalated this issue internally, and our team is actively investigating. We don’t have an ETA for resolution.

To receive notifications when new updates are posted, click the bookmark ribbon in the upper-right corner of this page. If you don’t see the bookmark ribbon, make sure you’re signed in to the Quicken Community.

Thank you!

[Ticket #12637297/CTP-18922]

ONGOING 10/15/26 Treasury Direct - FDP-101/CC-501

Quicken Alyssa — Thu, 01 Oct 2026 18:48:33 +0000

We are aware of users getting errors when logging into Treasury Direct. This is due to the new ID.me login process.

In Quicken Windows, this shows as CC-501, and in Quicken Mac, it shows as FDP-101.

We've escalated the issue to our internal team for further investigation. We don’t have an estimated resolution time yet, but we’ll provide updates as soon as more information becomes available.

To receive notifications when updates are posted, please click the bookmark ribbon in the upper-right corner of this page. If you don’t see the bookmark ribbon, please make sure you’re signed in to the Quicken Community.

Thank you!

[Ticket #12617253/CTP-18687]

ONGOING 10/15/26 Edward Jones OL-332-A / 15500

Quicken Alyssa — Thu, 01 Oct 2026 14:34:53 +0000

We are seeing a trend of users receiving errors when trying to connect their Edward Jones accounts with Direct Connect.

In Quicken Windows, users are seeing an OL-332-A Error, and in Quicken Mac, it's a 15500 Error.

The issue has been escalated to our internal team for further investigation. At this time, we don’t have an estimated time for resolution, but we’ll provide updates as soon as more information becomes available.

Thank you!

[Ticket #12616422]

ONGOING 10/15/26 Voya-FDP-105/CC-505

Quicken Kristina — Mon, 28 Sep 2026 22:19:42 +0000

We are receiving reports that customers trying to connect their Voya accounts to Quicken for Mac or Quicken for Windows are getting an FDP-105/CC-505 error.

This issue has been escalated to our internal team for further investigation. We don’t have an ETA for a resolution yet, but we’ll share updates as soon as we have more information.

To receive notifications when updates are posted, please click the bookmark ribbon in the upper-right corner of this page. If you don’t see the bookmark ribbon, make sure you’re signed in to the Quicken Community.

Thank you!

(Ticket #12612335)

RESOLVED 10/14/26 Huntington National Bank - FDP-106 / CC-506

Quicken Carlos — Fri, 09 Oct 2026 16:55:21 +0000

We are aware of this issue, and our team is actively working to resolve it as quickly as possible. While we don’t yet have an estimated timeframe for a fix, we will continue to share updates as soon as new information becomes available. Thank you for your patience and understanding.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

Thank you!

(Ticket #12629292 / CTP-18852)

UPDATE 10/14/26 – Tangerine Personal Banking – FDP-102 / FI_TIMEOUT When Connecting Accounts

Quicken Levetta — Tue, 06 Oct 2026 18:06:29 +0000

We are aware that some customers are experiencing an FDP-102 / FI_TIMEOUT error when attempting to connect their accounts with Tangerine Personal Banking.

Our team is actively investigating the issue; however, we do not currently have an estimated resolution time.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you.

[Ticket# 12623952/ CTP 18792]

NEW! 10/14/26 Keys Federal Credit Union - FDP-102/CC-502 and FDP-103/CC-503

Quicken Laura — Wed, 14 Oct 2026 17:09:32 +0000

We’re aware that some users are experiencing connectivity errors in Quicken for Windows and Mac:

Quicken Mac: FDP-102 and FDP-103
Quicken Windows: CC-502 and CC-503

We've escalated this issue internally, and our team is actively investigating. We don’t have an estimated resolution date yet.

Thank you for your patience and understanding!

(Ticket #12635692/ CTP-18907)

ONGOING 10/14/26 KEMBA Financial CU – EWC+ OAuth Redirects to FI Dashboard / Reactivation Failure

Quicken Laura — Wed, 30 Sep 2026 18:55:49 +0000

We’re currently investigating an issue affecting KEMBA Financial CU customers using EWC+.

During account reactivation, customers may successfully sign in to KEMBA Financial CU through the OAuth flow. However, instead of seeing the expected authorization or confirmation screen to grant Quicken access, they may be redirected directly to their KEMBA Financial CU account dashboard.

Because the authorization step is not completed, Quicken is unable to finish the connection or reactivate the affected accounts.

Some customers may receive a CC-900 or CC-501 error, while others may not receive an error code at all.

Thank you!

(Ticket #12615408/ CTP-18719)

UPDATED 10/7/26 Police and Fire FCU – FDP-102 / FI_TIMEOUT

Quicken Laura — Wed, 30 Sep 2026 18:45:07 +0000

We’re currently investigating an issue affecting Police and Fire FCU. Customers may encounter an FDP-102 error or a customer-facing CC-502 error when attempting to connect or update their accounts.

Thank you!

(Ticket #12615365/ CTP-18720)

NEW! 10/13/26 Quicken Classic on the Web - Transaction Calculator (Numpad) Unresponsive

Quicken Levetta — Tue, 13 Oct 2026 22:35:28 +0000

We are aware of an issue with the Quicken Classic on the Web Transaction Calculator (also known as Numpad) being unresponsive across all browsers.

This issue occurs for all Quicken Classic users who access Quicken on the Web at https://app.quicken.com.

This issue has been escalated internally, although there is no ETA currently available.

This issue has been escalated to our internal team for further investigation. We don’t have an ETA for a resolution yet, but we’ll share updates as soon as we have more information.

Thank you.

[Ticket # 12634802/ CTP-18903]

NEW! 10/13/26 Bank of America- Missing Transactions

Quicken Levetta — Tue, 13 Oct 2026 17:57:16 +0000

We are getting reports that customers who are trying to connect accounts from Bank of America in Quicken for Mac, Win, and Quicken Simplifi, are showing missing transactions.

This issue has been escalated to our internal team for further investigation. We don’t have an ETA for a resolution yet, but we’ll share updates as soon as we have more information.

Thank you.

[Ticket 12633695/CTP-18882]

NEW! 10/13/26 Altruist- FDP-106- When Connecting Account and doing a One-Step Update

Quicken Levetta — Tue, 13 Oct 2026 15:35:57 +0000

We are receiving reports that customers attempting to connect Altruist accounts to Quicken for Mac are encountering FDP-106.

This issue has been escalated to our internal team for further investigation. We don’t have an ETA for a resolution yet, but we’ll share updates as soon as we have more information.

Thank You

[Ticket # 12633575/ CTP 18870]

UPDATE 10/9/26 Target Red Card/Target National Bank - Missing Transactions

Quicken Kristina — Mon, 19 May 2025 20:28:51 +0000

We are currently seeing an issue with Target Red Card and Target National Bank not downloading transactions in Quicken Classic.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #11769008/ CTP-13069)

ONGOING 10/08/26 LPL Financial- CC-502/FDP-102 FI_TIMEOUT

Quicken Levetta — Tue, 22 Sep 2026 15:37:11 +0000

We are getting reports that customers who are trying to connect accounts from LPL Financial in Quicken for Windows or Quicken for Mac are getting a CC-502/FDP-102 error.

This issue has been escalated to our internal team for further investigation. We don’t have an ETA for a resolution yet, but we’ll share updates as soon as we have more information.

Thank you!

(Ticket #12603476/CTP-18611)

UPDATE 10/7/26 CIT Bank N.A. New Login - FDP-105/FDP102

Quicken Kristina — Mon, 24 Aug 2026 16:23:01 +0000

We are aware of an issue impacting both CIT Bank N.A New Login and CIT Bank Online:
Customers may encounter the following error codes:

FDP-105

FDP-101

FDP-102

CC-601

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket #12563899/CTP-18254)

ONGOING 10/02/26 Morgan Stanley Wealth Management– OL-301-A - for Windows and Error 2000 for MAC

Quicken Carlos — Fri, 18 Sep 2026 18:34:35 +0000

We are receiving reports from users who are encountering OL-301-A and 2000 errors when attempting to connect their Morgan Stanley Wealth Management accounts in Quicken.

Our team is aware of this issue and is actively working to identify the cause and restore connectivity as quickly as possible. At this time, we do not have an estimated timeframe for a resolution. We will continue to provide updates in this alert as more information becomes available.

Thank you for your patience while our team works on this issue.

(Ticket #12570584)

ONGOING 9/30/26 Amazon Retail Purchase Categorization- Unable to Complete First-Time Setup

Quicken Laura — Wed, 16 Sep 2026 16:09:30 +0000

We’re aware of an issue preventing customers from setting up the Amazon Retail Purchase Categorization feature in Quicken for Windows.

Our team is actively working on a fix, which is planned for release in R69.SR. We don’t have a release date available at this time, but we’ll provide updates as more information becomes available.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

(Ticket #12595693)

ONGOING 9/24/26 Windows - Quicken Canada – TD Bank BIDs Redirecting to Offline Accounts

Quicken Alyssa — Thu, 10 Sep 2026 21:11:32 +0000

We are investigating an issue affecting Quicken Canada for Windows in which multiple TD Bank BIDs prevent customers from completing the normal Add Account connection flow.

When customers select an affected TD Bank instance, they may be forced into the Offline Account flow, preventing them from establishing an online connection.

This alert applies to Quicken Canada for Windows only.

This issue has been escalated to our internal team for further investigation. We don’t have an ETA for a resolution yet, but we’ll share updates as soon as we have more information.

Thank you!

(Ticket #12588279/ CTP-18452)

ONGOING 9/23/26 Fidelity Investments CC-501/FDP-2505

Quicken Laura — Wed, 09 Sep 2026 16:57:59 +0000

We’re receiving reports from customers experiencing connectivity issues with Fidelity Investments, resulting in CC-501/FDP-2505 errors.

This issue has been escalated to our internal team for further investigation. We don’t have an ETA for a resolution at this time, but we’ll share updates as soon as more information becomes available.

Thank you!

(Ticket #12585994/ CTP-18268)

ONGOING 9/23/26 HSBC Bank USA – Various Errors Following Website Change

Quicken Laura — Wed, 09 Sep 2026 16:38:24 +0000

We’re receiving reports from customers experiencing connectivity issues with HSBC Bank USA following recent changes to HSBC’s login process.

Reported Errors

Quicken for Windows: CC-506
Quicken for Mac: FDP-324, FDP-5005, NO_ACCOUNTS_FOUND
Simplifi: INVALID_CREDENTIAL

Thank you!

(Ticket #12585928)

ONGOING 9/21/26 Migration - PNC - Private Banking Trust (BID 16777)

Quicken Laura — Wed, 19 Aug 2026 17:49:26 +0000

PNC will be migrating users who are currently using PNC Private Banking Trust (BID 16777) from Direct Connect (DC) to Express Web Connect (EWC).

The optional cutover is expected to begin on August 20, 2026, with the final forced cutover scheduled for August 27, 2026.

Important: This migration only impacts PNC Private Banking Trust (BID 16777). No other PNC financial institution IDs (BIDs) are affected.

To complete the migration successfully, affected users will need to follow the in-product prompts in Quicken.

If you encounter an error during the process, please contact Quicken Support for further assistance.

Thank you!

(Ticket# 12558351)

ONGOING: 9/15/26 Axos Bank FDP-103 / CC-503

Quicken Kristina — Mon, 31 Aug 2026 19:32:52 +0000

We have identified that users with Axos Bank are receiving an FDP-103 / CC-503 error in QMac and QWIN. The following connection options may be affected:

Axos Bank - Bus
Axos Bank Business DC
Axos Bank Business WC
Axos Bank DC
Axos Bank WC

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #12574467/CTP-17700)

ONGOING 9/15/26 Comerica Bank - Personal Trust Online FDP-106/CC-506

Quicken Levetta — Tue, 01 Sep 2026 22:53:47 +0000

We have identified that users with Comerica Bank - Personal Trust Online are receiving an FDP-106 in Quicken Classic for Mac and a CC-506 in Quicken Classic for Windows.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

[Ticket # 12577118]

ONGOING 9/11/26 America First Credit Union – FDP-102

Quicken Carlos — Fri, 28 Aug 2026 15:56:24 +0000

We are receiving reports from users who are unable to connect to America First Credit Union and are encountering the FDP-102 error.

We are aware of this issue, and our team is actively working toward a resolution. At this time, we do not have an estimated timeframe for a fix, but we will continue to provide updates as new information becomes available.

To receive notifications when updates are posted, please click the bookmark ribbon located in the upper-right corner of this alert. If you do not see the bookmark ribbon, please make sure you are signed in to the Quicken Community.

Thank you for your patience and understanding while our team works toward a resolution.

(Ticket #12561851)

ONGOING 9/10/2026 - HealthEquity - FDP-108 / CC-508

Quicken Levetta — Thu, 27 Aug 2026 16:41:10 +0000

We are aware of an issue with HealthEquity. Users are unable to enter a required "Passkey" that is needed to log in during authorization, which ultimately results in an FDP-108 in Quicken Classic for Mac and a CC-508 in Quicken Classic for Windows.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #12246283/CTP-16362)

ONGOING 9/10/26 Regions Bank Direct Connect– OL-332 Affecting All Accounts

Quicken Anja — Thu, 27 Aug 2026 19:08:21 +0000

We are seeing a trend of users receiving an OL-332-A error in Quicken Classic for Windows when trying to connect their Regions Bank Direct Connect accounts (error will differ for Quicken Classic for Mac).

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #12570063/CTP-18308)

ONGOING 9/8/26 Northwestern Mutual Inv Svs - NMIS - OL-301 A/2000 error

Quicken Alyssa — Tue, 25 Aug 2026 17:46:42 +0000

We have received reports that users are unable to update or connect their Northwestern Mutual accounts because of OL-301-A in Quicken Windows and a 2000 error in Quicken Mac.

Mac users will see an error message that says they need to verify their credentials at the Northwestern Mutual website and link to Quicken through NM.com. Users will continue to encounter that error even after linking to Quicken from the NM.com website.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

[Ticket#:12566064]

ONGOING 9/3/26 Bank of America - Health Accounts - FDP-192/ CC-592

Quicken Anja — Thu, 20 Aug 2026 19:42:49 +0000

We have received reports that users are encountering an FDP-192 error in Quicken Classic for Mac and a CC-592 error in Quicken Classic for Windows when attempting to update their Bank of America - Health Accounts.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #12560290)

ONGOING 08/28/26 Ascensus - FDP-102 / CC-502

Quicken Carlos — Fri, 14 Aug 2026 19:02:37 +0000

We are receiving reports that customers trying to connect their Ascensus accounts in both Quicken for Mac and Quicken for Windows are encountering FDP-102 / CC-502 errors.

We are aware of this issue, and our team is actively working to resolve it as quickly as possible. At this time, we do not have an estimated timeframe for a fix.

We will continue to share updates as soon as new information becomes available. To receive notifications when this thread is updated, please click the bookmark ribbon located in the upper-right corner of the Community page.

If you do not see the bookmark ribbon, please make sure you are signed in to the Quicken Community.

Thank you!

(Ticket #12552475 / CTP-18179)

ONGOING 8/20/26 U.S. Bank Direct Connect OL-297-A / Error 16503

Quicken Anja — Thu, 06 Aug 2026 14:14:58 +0000

We are currently tracking an issue affecting Quicken Classic for Windows and Mac users attempting to connect to U.S. Bank - PFM Direct Connect.

Beginning around July 31, 2026, customers may receive OL-297-A (“Quicken unable to establish an internet connection”) in Windows or Error 16503 (Unknown Error) in Mac when attempting to add, update, or reset their Direct Connect accounts.

Note: Connecting the accounts using Express Web Connect+ (EWC+) is currently working as a temporary workaround; however, customers will lose Direct Connect functionality, including Bank Bill Pay.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #12539584)