Product Alerts — Quicken

ONGOING 3/19/26 "Everything Else" now shows up in Budget Reports. No option to remove.

Quicken Anja — Fri, 28 Feb 2025 14:03:16 +0000

We have received reports that customers running Budget Reports see the words "Everything Else" appearing with no option to remove them.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

Thank you!
(Ticket #11616921/CTP-12275)

ONGOING 3/9/26 Golden 1 Credit Union- FDP 105/CC-505

Quicken Janean — Fri, 27 Feb 2026 23:07:32 +0000

We are currently aware of an issue where customers connecting to Golden 1 Credit Union are receiving an FDP-105 (Mac) or CC-505 (Windows) error.

This issue is occurring in both Quicken Mac and Quicken Windows and may prevent accounts from connecting or updating successfully.

Our teams are actively investigating the issue and working toward a resolution.

Thank you!

(Ticket #12263339/CTP-16490)

NEW 5/22/25 Update on recent issues with Online Bills

Quicken Janean — Thu, 22 May 2025 22:43:02 +0000

Some users have recently experienced issues with Online Bills, such as missing or out-of-date bills in Quicken.

We know this is frustrating, and we're sorry for the inconvenience. We're working with our Online Bills partner to resolve these issues as quickly as possible. We’re also working on an overall improvement to Online Bills, which we hope will be ready with a new provider this summer.

We’ll be sending out updates to users when they’re available.

Thank you.

UPDATED! 5/19/25 Quicken Windows - "We encountered an issue signing you in."

Quicken Kristina — Mon, 12 May 2025 20:28:01 +0000

Some users encounter a "We encountered an issue signing you in." error in Quicken Windows. The first screen appears when the customer opens their software: "We encountered an issue signing you in."

This has been escalated internally, though we do not have an ETA at this time.

(Ticket #11763014/CTP-12915)

ONGOING 4/30/25 Windows & Mac: One Step Update Hanging/Freezing

Quicken Anja — Wed, 16 Apr 2025 19:13:25 +0000

Users are reporting that One Step Update is hanging, and they have to stop the process using Task Manager(Windows)/Force Quit (Mac).

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #11718340/CTP-12754)

CLOSED 4/23/25 Refund Display Discrepancy for Canadian Orders

Quicken Kristina — Mon, 31 Mar 2025 23:00:37 +0000

We are aware of a display issue in My Account>Pending Refund for Canadian customers. It will show the refund listed in USD, when it should be CAD. It is a display issue only. The correct CAD amount will appear on the bank's website once the refund processes.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!

(Ticket# 11684583/CTP-12556)

ONGOING 4/2/25 No Transactions Show in Compare to Register Despite Red Flag

Quicken Anja — Wed, 19 Mar 2025 18:10:01 +0000

After accepting all the transactions from Compare to Register (C2R) into the register, the red flag does not go away. It continues to remain.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #11658611)

CLOSED! 3/12/24 QWin - Entering Deposits but they Become Payments in Manual Accounts

Quicken Kristina — Sun, 21 Jul 2024 23:30:25 +0000

Our teams have discovered an issue with deposits becoming payments in manual accounts. If you are experiencing this issue, please follow the instructions below as a workaround until the issue is resolved.

Click on "Edit"
Select "Preferences"
Go to the "Setup" tab
If the box for "Use New Subscriber settings for new files, accounts, features" is check, please uncheck it.
Return to register and try to enter a deposit.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10585778/QWIN-22772)

CLOSED! 3/12/25 Budgets Showing Future Reminders Incorrectly in Quicken Classic for Windows

Quicken Anja — Thu, 02 Jan 2025 21:34:18 +0000

We are aware of an issue where customers are trying to add reminders to budgets, but those reminders are not being recorded correctly. For example—you may enter a reminder frequency of twice monthly, but the reminder only shows twice in January and once for every other month of the budget. This also happens in reverse, where adding a reminder frequency of only once creates multiple reminders.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #11480649/QWIN-24476)

CLOSED 2/18/25 Chartway Federal Credit Union - CC-502/FDP-102

Quicken Anja — Thu, 23 Jan 2025 21:38:26 +0000

We are seeing an issue with Chartway Federal Credit Union returning an FDP-102 in Quicken Classic for Mac and a CC-502 in Quicken Classic for Windows.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #11530812/CTP-12029)

CLOSED 2/15/25 Quicken Running Slowly on Windows 11

Quicken Anja — Thu, 27 Jul 2023 15:15:12 +0000

We are receiving reports that Quicken is running slowly on Windows 11. Users have reported it runs slowly when opening the application, when running a One Step Update and while performing various tasks within Quicken.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #10376358/CTP-7323)

CLOSED 2/3/25 HTTP ERROR 400 with PayPal Web Link Setup in Customer Invoices (QWIN)

Quicken Anja — Thu, 16 Jan 2025 20:59:13 +0000

Quicken Classic for Windows users are currently experiencing an issue when attempting to set up a Web Link for PayPal in their Customer Invoices. Specifically, after clicking "Set up" in the "Manage Web Links" window, users are directed to an HTTP ERROR 400 page displaying the message:

"This page isn't working right now."

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #11517785/QWIN-24439)

CLOSED 1/29/25 Unable to Install Quicken Classic for Windows due to ESET AntiVirus Software

Quicken Anja — Thu, 19 Dec 2024 18:14:33 +0000

We have received reports that users utilizing ESET Antivirus software on Windows may encounter installation problems with Quicken Classic getting stuck at 50% progression. Users may also encounter a Windows 1618 error message when attempting to relaunch the Quicken Classic for Windows installer package.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #11456821/CTP-11765)

ONGOING 10/18/24 Online Backup error "There was an error creating the online backup"

Quicken Kristina — Fri, 04 Oct 2024 23:27:12 +0000

We are getting contacts from customers trying to create an online backup but failing during the upload or hanging in Windows.

If you are encountering this issue, please contact Quicken Support for further assistance.

This issue has already been escalated internally, however, we do not have an ETA for a resolution at this time.

Thank you!

(Ticket# 11316178)

CLOSED 10/5/24 Unable To Delete First Entered Transaction in Quicken Classic for Windows

Quicken Anja — Thu, 27 Jun 2024 16:19:23 +0000

There is a product issue with Quicken Classic for Windows where the first transaction entered cannot be deleted.

This has been escalated internally, though we do not have an ETA at this time.

Thank you!
(Ticket #11139328/QWIN-23649)

CLOSED 8/9/24 Categories grayed out on the Categories List

Quicken Jasmine — Mon, 11 Jul 2022 21:28:10 +0000

We have noticed reports from customers where some of their Categories in their Category list are grayed out in Quicken for Mac.

This has been escalated internally, though we do not have an ETA on a resolution at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9584579/CTP-3403)

CLOSED 6/22/24 BillGo Server Issues -- Unable To Add Billers

Quicken Janean — Fri, 23 Jun 2023 20:05:19 +0000

Users may be unable to add Billers at the moment, and get an error message that reads "server did not respond"

Our internal team has already reported the issue to the BillGo support team and are working with them to come to a resolution. We do not have an ETA for a fix at this time.

We suggest trying to add billers at a later time.

Thank you!
(Ticket #10318808)

ONGOING 10/28/23 Blank Screen in Quicken for Windows

Quicken Janean — Fri, 13 Oct 2023 22:55:06 +0000

We have received numerous contacts about users with Quicken Windows getting a blank screen when trying to open a datafile.

Due to this, we suggest that you contact Quicken Support directly for further assistance after verifying your Windows is up to date, as they can walk you through troubleshooting steps. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday. The Quicken Support phone number can be found through this link here. Thanks!

(Ticket #10527229)

UPDATED 9/6/23 Sync Error - Quicken encountered an error while communicating with our servers.

Quicken Jasmine — Fri, 17 Feb 2023 18:24:12 +0000

We have identified an issue where customers will receive this error:

"Sync Error - Quicken encountered an error while communicating with our servers. Try again later. If the error persists, contact Quicken Support."

Our teams are working toward a resolution on this, but we do not currently have an ETA as to when it will be fully resolved.

To stay up-to-date on and progress made with this issue, please bookmark this discussion. We apologize for the inconvenience and appreciate your patience.

Thank you!

(Ticket#9173985/CTP-3238)