I have been using Quicken for Mac to connect to and download transactions from my RBC accounts for some time without any major issues.

Recently, however, Quicken has been having trouble maintaining the connection. I have had to re-authorize my RBC accounts several times just to get the connection working.

Today, Quicken successfully connects to RBC and completes the authorization process, but then it says that there are no accounts available to download. It is not recognizing any of my RBC accounts at all.

I have already tried disconnecting the RBC connection and setting it up again, but I continue to get the same “No accounts” message.

Has anyone experienced this issue with RBC and Quicken for Mac recently? Is there a specific way to completely reset the RBC connection or authorization so that Quicken can see my accounts again?

I have attached a photo of the message I am receiving.

Any help would be greatly appreciated. Thank you!

Since 2/15/26, I have not been able to download transactions from my bank (Police and Fire Federal Credit Union), so I used Quicken only manually and eventually stopped using it altogether. I need to use it though and have been trying to get it to work for the last few weeks.

I called the credit union; they said they don't support Quicken specifically but do not show any log in problems and are not doing anything to block downloads. I called Nord and was told to disable the VPN and other protection features to avoid problems …. something I was reluctant to do for security reasons.

I spoke to Quicken Customer Support twice. They had me delete and add my accounts, etc., but nothig changed. Finally, the rep told me that my computer and OS were too old. However, when I reviewed the system requirements for Quicken Deluxe for Mac, I found:

"The minimum system requirements for Quicken Deluxe on Mac include macOS Monterey (12) or newer, a display resolution of 1280x800 or greater, and an Intel-based Mac or Apple M1 Macintosh. Additionally, an internet connection is required for activation and online services."

Quicken worked in 2024, 2025, and until 2/15/26. My system and software have not changed.

Does anyone have any suggestions?

Thank you,
Frank

Importing a QFX downloaded from Partners FCU fails too.

How hard would it be to incorporate that into Classic?

Detailed error in update summary window:

"We could not find an active account for you at Fidelity Investments. If you have an active account at Fidelity Investments, contact Quicken care and report this problem. (QCS_SERVER_ERROR)"

Simply, Quicken is not downloading buy and sell transactions for the Fidelity money market fund, Fidelity US Treasury Only MM Fd (FDLXX). Everything else downloads fine. I am left to manually inputting the transactions in order to keep my account in sync with my Fidelity brokerage account. As my investment manager uses this fund to keep cash (although it is not the "core" account), these transactions can be frequent.

Would you please look into this for me. I am not willing to spend hours on the phone on it anymore. It's not a problem I can fix on my end - that was clarified by all the time I already spent on it. In fact I spent so much time with the tech, he said he would add two months on to my Quicken subscription, although I don't see any reflection of that on my account.

Anyone else having this problem?

BTW, the case number is 12463814. I received an e-mail requesting I do a questionnaire on my "closed" case. It's not a closed case by any means. I haven't done the questionnaire yet as it would be very negative.

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[Edited - Readability]

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MacOS Tahoe 26.5.1

There were problems back in January '26 when PNC overhauled their website and started having similar issues approximately 6/22/26. The first issue was with bank bill pay. Support had me disconnect PNC from online update, and I was never able to reconnect. Contacted support again and this person told me they were seeing reports of problems with PNC and escalated the issue. I have tried reconnecting multiple times. I'm getting "Did you mistype your sign-in info? Please re-enter your credentials for PNC Bank - Direct Connect." In the past, I have gotten error code OFX 16503.

I have messaged PNC support and not yet gotten a response. I posted on the Reddit Quicken sub and Quicken Lisa replied and has looked into and suggested trying to connect early on Sunday morning, I missed that window.

All my other accounts connect and update successfully, PNC is the only problem account. Does anybody have any info on this issue or suggestions on a solution other than waiting for the tech people to finally do something??

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Is this a known issue? Any thoughts on how to resolve it?

Opened a new checking & savings account for our trust on 7/27/26. Chase has allowed all accounts linked to Quicken, but the new accounts aren’t showing up after download. No errors. They just aren’t there.

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It shows to reconnect, but when I do, it shows no accounts found, which of course is not right.

Seems I have a few choices:

1. Wait and try again
2. Try to connect to Fidelity (which one? Investments?) but might have some risk there.
3. Other….?

I will send a report.

Is this just me? Others? Known issue?

Appreciate the help.

QMAC 9.1.1

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How do I add the cost bases for shares in quicken, say I receved 250 shares 10 years ago from my grandfathers estate, then I bought 250 shares at $15.00 a share 2 years ago, how do I make the entry in quicken

Thanks

Seattle Mike

I pay the card by transferring from business checking to the corporate card account online.

My transfer payments are accruing to the "corporate" account, which shows an increasing positive balance with each payment. When I look at my online accounts, I have a balance of $489. However, Quicken shows a positive balance greater than $10,000 in the "corporate account and a negative balance greater than $3,000 in individual business card.

Previously, Quicken worked as expected with a negative balance that would be reduced by the amount of each transfer payment.

Screen shots of the online balance ($489) and the two Quicken balances which are waaaay off.

How do I reconcile this?

Quicken Business and Personal
Version 9.1.0 (Build 901.61320.100)
macOS 26.5.1
annual subscription

$app_build_number: 901.61320.100
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$screen_height: 982
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clientDocumentId: 1B2ADDA0-8C31-40A7-9844-A3F368C6507D
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dataset_creation_date: 2025-07-10 11:54:39 +0000
dataset_id: 493789166426412801
dataset_platform: QMAC
date (EDT): 2026-07-13 07:52:54
date (GMT): 2026-07-13 11:52:54
date (PST): 2026-07-13 04:52:54
desktopFileGuid: 1B2ADDA0-8C31-40A7-9844-A3F368C6507D
document_qcs_id: 31027734278671360
documentDisplayName:
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executable_architecture: 16777228
installation_id: 17FE0D25-0ECA-429A-9E9D-649E1CC89E04
is_executable_architecture_intel: 0
last30days_crash_count: 0
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launch_id: F074BF15-A6EB-4BC6-A149-F3044CA4AC07
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mp_device_model: Mac15,3
rawAggregatorPref: fdp
receiptUserId:
receiptUserName:
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
systemTimeZone: America/Detroit (EDT)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

Error Count: 1

Error #1

   Error Status: error
     Error Code: 15500
 Server Message: Invalid signon.
           Days: 1
        Snoozed: 0
        created: 2026-07-13 11:26:18 +0000
       modified: 2026-07-13 11:48:04 +0000
       lastSeen: 2026-07-13 11:48:04 +0000
          Count: 6
          fiBID: 53292
         fiName: Fifth Third Bank
       CER GUID: FEBF9656-D6AB-43A1-8B51-39860D23D3AB
     aggChannel: OFX

creationSignature: DirectConnectController:OFX:Session
evaluationReason: OSU
lastAppliedAction: quicken:accountfixitaction?accountid=XXX&actionname=setup
LAC Count: 2
objectGUID: 21581E65-B8AF-45A6-8AEF-6806597D22F2
objectType: Account
objectSyncID: 493789180515831809
operationGUID: 40160
operationType: DirectConnectController
sessionID: 40160
attached to: Account ID 4
account name: Fifth Third Bank Checking
linked login: 158 (Fifth Third Bank)

responseBodyLength: 310
responseBody:
OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:NONE

<OFX><SIGNONMSGSRSV1><SONRS><STATUS><CODE>15500<SEVERITY>ERROR<MESSAGE>Invalid signon.</STATUS><DTSERVER>20260713074804.473[-4:EDT]<LANGUAGE>ENG
</SONRS></SIGNONMSGSRSV1></OFX>

------- ruleResults -------
{
"displayType" : "message",
"displayTypeRuleId" : "behavior.message",
"message" : "We were unable to validate your login information with <b>Fifth Third Bank</b>. Try reconnecting.",
"messageRuleId" : "ofx.15500",
"resolutionAction" : "quicken:accountFixItAction?accountId=4&actionName=setup",
"resolutionActionRuleId" : "ofx.15500",
"resolutionTitle" : "Reconnect",
"resolutionTitleRuleId" : "ofx.15500"
}
Details:
Associated Accounts: Fifth Third Bank Checking
Channel: OFX
Customer ID:
Days in error: 1
Error Code: 15500
Error last seen: 2026-07-13 11:48:04 +0000
Number of updates in error: 6
Server Message: Invalid signon.
Session ID: 40160
Type: Direct Connect FI

What should be a "stock purchase" download comes down as a "payment/deposit" transaction. Since it's a stock purchase, it should be a negative value (cash outflow) but it comes down as a positive value. It has the stock name associated with it, but it doesn't have any of the actual data (ticker, number of shares, amount per share).

Similarly, what should be a "stock sale" comes down as a "miscellaneous expense" transaction, and just as above, it should be a positive value (cash inflow) but it comes down as a negative value, and the same as above (no ticker, number of shares, amount per share).

I'm assuming that fixing this will be completely up to the financial institution? If so… well… knowing what I know about the uselessness of Transamerica, I will not even bother and just disconnect the account.