Errors and Troubleshooting (Mac) — Quicken

repeatedly reauthorizing Discover account

johnfxryan — Sun, 15 Mar 2026 15:14:51 +0000

For several days I have had to reauthorize my Discover accounts, both credit & banking. After connecting to Discover, the transactions download. But the next connection requires the same process.

My Health equity no longer able to update

donnabroderick — Sun, 15 Mar 2026 23:54:42 +0000

My Health equity no longer uses passwords but passkey. Quicken keeps asking for password to update. How do i sync?

This website only uses passkeys now. How do i connect?

$app_build_number: 805.60122.100
$app_version_string: 8.5.1
$model: Mac15,12
$os_version: 26.3.1
$screen_height: 956
$screen_width: 1470
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 52822046-2923-48A2-915D-1820B2A2E663
cloudStatus: 32
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2017-09-28 16:35:20 +0000
dataset_id: 81854895484849922
dataset_platform: QMAC
date (EDT): 2026-03-15 19:48:00
date (GMT): 2026-03-15 23:48:00
date (PST): 2026-03-15 16:48:00
desktopFileGuid: 52822046-2923-48A2-915D-1820B2A2E663
document_qcs_id: 81854886243877634
documentDisplayName: Donna's Finances 2.quicken
documentUserId: 81854886243877634
documentUserName: donnabroderick@gmail.com
early_access: 0
executable_architecture: 16777228
installation_id: 266B43FD-C81F-415E-ABB3-7F7779F1BF9D
is_executable_architecture_intel: 0
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 72EC4C82-5042-43EE-B8ED-C9ED2432F942
localTimeZone: America/New_York (EDT)
mp_device_model: Mac15,12
rawAggregatorPref: fdp
receiptUserId: 81854886243877634
receiptUserName: donnabroderick@gmail.com
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
systemTimeZone: America/New_York (EDT)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

Error Count: 1

Error #1

   Error Status: error
     Agg Status: END_USER_ACTION_REQUIRED_AT_FI
     Error Code: FDP-108
       WCC Code: CC-508
         Detail: End user action required at the third party site
           Days: 116
        Snoozed: 0
        created: 2025-11-20 01:39:23 +0000
       modified: 2026-03-15 23:47:03 +0000
       lastSeen: 2026-03-15 23:46:45 +0000
          Count: 33
          fiBID: 61029
         fiName: HealthEquity
       CER GUID: D22833A2-8C48-408A-BE17-C86B5D52149C
     aggChannel: FDP_DEFAULT

creationSignature: QCSInstitutionLoginsDownloadOperation
evaluationReason: OSU
lastAppliedAction: quicken:accountfixitaction?accountid=XXX&actionname=visitfi
LAC Count: 2
objectGUID: 6E70ECAC-7350-4799-9A97-5AAF60D1796F
objectType: CloudFILogin
objectSyncID: 104671166538450432
operationGUID: B4795E3F-C6EA-4EAC-870F-99D981E1522F
operationType: QCSInstitutionLoginsDownloadOperation
QCS Trace ID: 0d8a7d18bce8dd8a93e803123d197ebb
sessionClass: QCSSyncSessionController
sessionID: F66F3EF1-0CFA-43F5-9140-71AD3AC5548D
systemDetails: Operation Status: 0
attached to: CloudFILogin ID 3
linked accounts: HSA Investment Account, Health Equity Savings Account

    attached to: Download Session ID: 1378

responseStatusCode: 200
responseBodyLength: 1143
responseBody:
{
"aggregators" : [
{
"aggStatus" : "END_USER_ACTION_REQUIRED_AT_FI",
"aggStatusCode" : "FDP-108",
"aggStatusDetail" : "End user action required at the third party site",
"cpChannel" : "FDP_DEFAULT",
"cpId" : "79e18d2f-e830-4292-a2ff-a1fb4fe81460",
"lastBatchRefreshInitiatedAt" : "2025-06-26T04:35:25Z",
"lastBatchRefreshSuccessfulAt" : "2025-06-26T04:35:25Z",
"lastRefreshAttemptedAt" : "2026-03-15T23:40:27Z",
"lastRefreshSuccessfulAt" : "2025-10-03T21:10:12Z",
"lastStatusUpdatedAt" : "2025-11-20T01:38:21Z",
"nextManualRefreshEligibleAt" : "2025-10-04T01:10:12Z",
"nextRefreshAttemptAt" : "2025-10-04T01:10:12Z"
}
],
"brandingId" : "61029",
"channel" : "FDP_DEFAULT",
"clientId" : "6E70ECAC-7350-4799-9A97-5AAF60D1796F",
"cpInstitutionId" : "dd568b0d-4836-42c9-afab-55dfbc918d89",
"createdAt" : "2018-03-05T02:14:37Z",
"dbVersion" : 1316,
"id" : "104671166538450432",
"includeInvestmentAccounts" : false,
"institutionId" : "83748569569248768",
"isConnected" : true,
"modifiedAt" : "2026-03-15T23:46:32Z",
"name" : "HealthEquity"
}

------- ruleResults -------
{
"displayType" : "message",
"displayTypeRuleId" : "behavior.message",
"message" : "HealthEquity requires a password change. Log in at their web site to update your password. Return to Quicken, Update again, at which time you’ll be asked to reauthorize.",
"messageRuleId" : "qcs.visit.fi",
"resolutionAction" : "quicken:accountFixItAction?accountId=118&actionName=visitfi",
"resolutionActionRuleId" : "qcs.visit.fi",
"resolutionTitle" : "Go to Site",
"resolutionTitleRuleId" : "qcs.visit.fi"
}
Details:
Associated Accounts: HSA Investment Account, Health Equity Savings Account
BID: 61029
Channel: FDP_DEFAULT
Customer ID: donnabroderick
Days in error: 116
Details: End user action required at the third party site
Error Code: END_USER_ACTION_REQUIRED_AT_FI (FDP-108)
Error last seen: 2026-03-15 23:46:45 +0000
Internal ID: 104671166538450432
Number of updates in error: 33
Other State: {"reason":"emptyAggregators","state":"notAggregating"}
Session ID: F66F3EF1-0CFA-43F5-9140-71AD3AC5548D
Type: QCS FI Login
Unique ID: 6E70ECAC-7350-4799-9A97-5AAF60D1796F
WCC Code: CC-508

Downloaded transactions with bad names & categories

FormerIntuit — Fri, 13 Mar 2026 14:29:56 +0000

When I download my CC transactions from CapitalOne, there is frequent name mangling. Note: this is not being done by a Payee/Rule.

Either Quicken gives me "N/A" or the name is severely truncated in other cases.

Quicken support's answer was to add renaming rules, which I find hilarious, as I would need a rule for each vendor they mess up or many variations of the same thing (might as well not download using Quicken, thanks)

[Edited - Readability/Removed Personal Information]

Unable to add Tangerine account with correct credentials

jordanmce — Fri, 13 Mar 2026 17:40:43 +0000

Had to post this for the sake of others, since I'm a software developer and I had to troubleshoot this one for a long time. If you cannot add your Tangerine account using the correct credentials, this is likely due to Quicken not mentioning that it won't accept certain special characters in your password that Tangerine will. Here are the steps to resolve:

Log in to Tangerine and update your password to only include special characters the quicken accepts (tangerine requires at least 1 special character currently, I chose "$" as a safe one). Also very important: make sure the new password is 12-16 characters long. Personally, I chose an 11 character long alphanumeric password with a single $ present as the 12th character.
You will also likely hit an un-winnable race-condition after entering your now valid password, where you cannot verify it's you logging in on your mobile device fast enough before the request fails. To resolve: on your Tangerine mobile app, remove all "Trusted devices" (for me it was just my phone) which forces a text message verification instead which does not exhibit the race condition.

Fidelity FZDXX not handled correctly with latest Quicken Classic on Mac version

britsoftltd — Wed, 04 Mar 2026 14:08:15 +0000

In one account, I have Fidelity premium money market FZDXX. I can see the money market position but the online cash balance includes the amount in FDZXX.

In a different account, I have an FZDXX position. It does not show up in positions but I can see a reinvent dividend on 2/27/26 in the position. Like the other account, the FZDXX position is included in the online cash balance.

FDP-101 American Express

MGS1971 — Thu, 12 Mar 2026 21:14:46 +0000

Account not connecting, retried multiple times

editing transaction during account update (Q Mac)

FormerIntuit — Fri, 13 Mar 2026 14:11:31 +0000

While doing an account update if you update a line item in a register it's completely rolled back at the end of the update process.

Can't download transaction from Discover Card

dionysus22 — Fri, 06 Mar 2026 22:31:02 +0000

This had been working for a year, and now I can't download transactions from Discover's website. I go thru all the steps of reconnecting, get the text with the verification number, and then Quicken stays there is a connection problem. I do a reconnect all over again, and get the same response. I'm beginning to think I made a bad choice moving from one financial software to Quicken. There is just too much inconsistency with this program.

account security price import from a CSV file stopped working

AlanCF — Tue, 10 Mar 2026 12:32:43 +0000

The feature for importing security prices into the price history stopped working yesterday. I get as far as the select "Import History From CSV File" button and then nothing happens. The rainbow spinner appears and then times out after about 30 sec.

Quicken for Mac Error Code "Care Code: CC-929 (QCS-0429-2)"

TechConsumer — Thu, 26 Feb 2026 01:39:53 +0000

Error just started appearing when attempting to connect to Edvest 529. I can successfully login to the service website, and no changes to credentials have been made. I was able to connect successfully a few days ago prior to this error. I suspect there is a connection issue between Quicken Connect and the vendor.

quicken will not connect to statefarm fcu

Brad L Vandermoon — Thu, 26 Feb 2026 12:42:55 +0000

get the below error while trying to connect to SFCU. anyone else seeing this?

Connection to State Farm Federal Credit Union. is unavailable right now. Please try again later. If this error persists for more than 24 hours, please contact Quicken care. (FDP-102)

Reconciliation Problems

MichaelTSeavello — Wed, 11 Mar 2026 19:45:19 +0000

Been using Quicken since 1995 & never had this problem until recently.

Reconciliations used to balance consistently. Now, some don't match & I have uncleared transactions going back to 2023. Some accounts off by $2,000.00.

Am I going senile or is there a problem with the program?

Marcus by Goldman Sachs not connecting, February 2026, message that the APIs have been turned off

msrw08 — Tue, 10 Feb 2026 15:09:30 +0000

For the past few days my Marcus accounts have not been able to connect to Quicken Classic for Mac.

I’m getting this message: “Connectivity is no longer supported by Marcus at Goldman Sachs."

When I attempt to reconnect the accounts within Quicken, the interface is no longer listed for Marcus.

I called Marcus and they told me that the Quicken interfaces have NOT been turned off/deleted/terminated. They said that there is no reason at their end why Quicken for Mac should not be able to connect to Marcus.

So I’m reaching out to Quicken on this.

Any idea what is happening and when it will be resolved?

Mortgage (Q Mac)

wpitman — Wed, 11 Mar 2026 15:08:42 +0000

I called Quicken and was told that Quicken can't track the correct mortgage balance due to the principal and interest changing every month. Is there no way, other than manual entry, to correctly track a mortgage balance? That seems so basic.

USAA - Not All Account Are Showing

dowd79 — Sun, 01 Feb 2026 15:52:21 +0000

Not all my usaa accounts get added. My wife has a checking, I have a checking, we have a joint savings account. My son and daughter have savings we set up (they are youngsters). And we have a USAA visa. 6 accouts in total. Everything works except my son's savings account does not list. It's open, active, earnings interest every month. Since Sept 2025 it has not been able to download. Adding the account takes me through the setup process, but his account is not listed. Nothing has changed on our end.

Merrill Lynch - Investment Account incorrect cash balance

gabes — Wed, 04 Mar 2026 13:25:11 +0000

(Quicken Classic for Mac) In 2025 Merrill Lynch began moving cash into a "sweep" account called "ML Direct Deposit PR …". Merrill seems to have a daily process grouping together cash transactions and making one entry to move funds into "ML Direct Deposit". Since this began, my cash balance in Quicken is incorrect. I worked with support to make a one time transaction to correct the cash balance a month ago, but it is incorrect again. It is now low by about 30%.

Golden 1 Credit Union Error FDP-163

Jazzycat — Sun, 22 Feb 2026 14:48:14 +0000

Golden 1 Credit Union upgraded their system on Saturday 2/21/2026 and now I'm unable to get connected. Depending on which Golden 1 CU I choose when I start to setup the connection I get one of the 2 errors below. I've tried disconnecting my accounts and creating a new connection but still couldn't get connected. I did wait 24 hours and checked that their new system was up and running. I'm able to get onto their website and use the new app. I reported the error to Quicken regarding the FDP-163 error using the "Report Errors" link showing in the first image.

Edit: The last image shows the selections when setting up the connection. The one under "Other possible results" gave me the FDP-163 error. The one listed first under "Matching results" gave me the second error and the commercial one did too. I never connected to the commercial one. Not sure what that one is for.

FDP-104 Error: Caliber Home Loans

WaterLover — Wed, 04 Mar 2026 13:29:32 +0000

Been having a connection error on Caliber Home Loans for almost 2 weeks now. I've reported the error through Quicken, but without resolution for some time, I wanted to add it here:
Error #1

   Error Status: error
     Agg Status: CP_SCRIPT_ERROR
     Error Code: FDP-104
       WCC Code: CC-580
         Detail: Parsing error. JSON data parsing error
           Days: 11
        Snoozed: 0
        created: 2026-02-21 23:11:15 +0000
       modified: 2026-03-04 13:26:21 +0000
       lastSeen: 2026-03-04 13:26:21 +0000
          Count: 22
          fiBID: 61878
         fiName: Caliber Home Loans
       CER GUID: B11444F5-408E-4365-B771-5B4AAED69A82
     aggChannel: FDP_DEFAULT

MetLife Not updating (again) FDP-102 error

Eli Sherer — Wed, 25 Feb 2026 14:54:47 +0000

While the issue of MetLife life insurance accounts reporting total value (instead of cash-only value) was never solved, the IRA value WAS updating properly at the same time.

Now, I cannot connect to MetLife accounts at all! I am receiving FDP-102 error on both IRA and Life Insurance accounts for both my wife and myself… for the past 2 weeks.

NOTE: I have tried to create a NEW Quicken File and log in to only ONE of the accounts as a test: The result is that while I was able to create the account, once it was set up, I received the same message saying that "Quicken could not connect…." So, that part of my own testing is complete and failed !

Can't Link any eBill on Quicken Mac 8.5.0 (after restore and reset?)

jeff-y — Sat, 28 Feb 2026 05:27:08 +0000

I downloaded 8.5.0 to try the new "minimum due" feature and see if it fixed another problem I had. After tinkering, it didn't address the second problem[1], so I decided to restore from backup from before I started tinkering. It asked me to reset the Quicken Cloud file, so that I had to re-link my accounts and eBills, but none of my accounts will link to eBill, even though it says that linking was successful.

This is affecting all my accounts that were previously linked.

It says the eBill is linked:

but then the status remains unlinked:

There doesn't appear to be any errors in any of the log files.

[1] https://community.quicken.com/discussion/7966047/ebills-issue-1#latest

I can no longer import Apple Card transactions into Quicken

Patrick Stafford Golden — Mon, 09 Mar 2026 18:21:07 +0000

I can no longer import downloaded monthly statements from my Apple Card into Quicken Mac on 8.5.1

The file downloads to my MacBook Air (Tahoe 26.3) but is dimmed when I try to import it. This has just started happening in the past month.

I use the proper import (File>Import>Bank or Brokerage File) that I have used in the past.

Can't find an answer in the community. Thanks for any advice.

Cannot connect to my Achieva Credit Union to update transactions (Q Mac)

terryzee — Sun, 08 Mar 2026 20:24:33 +0000

This has been happening since Thursday. I get the following message:

Multifactor authentication failed

This connection failed, and will not update:

Achieva Credit Union (terryzee) - Error FDP-101 (CP_SCRIPT_ERROR - org.son.JSONException:

JSONObject "Cookies"] is not a JSONArray (class org.json.JSONObject$Null : null).)

To retry the failed connection, you'll need to start a new update.

Also in Connection Status in Quicken, it says:

We were unable to connect to Achieva Credit Union. Please try again later. If this issue persists, contact Quicken Care and report this error code and institution name. (FDP-101)

I contacted my credit union and they said I needed to contact Quicken Support. I contacted Quicken Support and they told me to contact my credit union. They then told me to wait a day and see if it worked. It hasn't worked since Thursday and all I'm getting from everyone is finger pointing and NO solution.

[Edited-Screenshot Size]

I just upgraded to Version 8.5.1 (Build 805.60122.100) - PROBLEMS

jkb3 — Sun, 08 Mar 2026 13:52:33 +0000

I updated my software (multiple times as it kept asking me to do it again). Now the software is updated, yet it can't open/convert the database, including the backup it stored prior to update. How do I get it to reconfigure the db to match the software?

How do I delete additional "my cloud account" on Classic for MAC?

TheNgbaka — Sat, 07 Mar 2026 03:47:24 +0000

When I login through the web in the lower left hand corner with my initial; if I click on it, it says there are two cloud accounts associated with me "FY2026" and "John's Quicken Data" (see screenshot). I am using FY2026 and cannot figure out how to delete the "John's QD" one. If I login via the app, I only see FY2026; if I login on the desktop app and navigate to Settings>Connected Services>See Cloud Accounts, I only see FY2026 (see screenshot). How do I get rid of the rogue JQD file shown in the online version?

Screenshot 2026-03-06 at 10.39.19 PM.png

Screenshot 2026-03-06 at 10.41.40 PM.png

FDP-102 Macy's

System — Wed, 11 Feb 2026 15:48:00 +0000

This discussion was created from comments split from:

Venmo - CC-502 (QWIN) - Again.

FDP-105 Fl_WEBSITE_UNAVAILABLE for Honda Financial Services

kenjo — Thu, 05 Mar 2026 14:23:49 +0000

I'm unable to connect my Honda Finance account with Quicken Mac. I noticed that a possible cause for the "website unavailable" is because the URL has changed and you're still using an old one.

Your login/connect screen is showing the wrong URL for Honda Finance login (i.e. hondafinancialservices.com) [See circled yellow URL in screenshot]. If you go to that URL in a browser, you’ll notice it redirects you to honda.americanhondafinance.com. I suspect the inability to find your site is because you’re using the wrong URL. Can you change the account connection to use the new URL honda.americanhondafinance.com instead and see if that addresses the problem.

The error screen shot below:

No problems with Quicken 8.4.2 & Tahoe 26.3.1

patrick — Thu, 05 Mar 2026 17:09:02 +0000

In the past, I've occasionally had problems after an update to Quicken, that eventually resolved themselves. I'd just like to say thank you to Quicken: it has been months since I've had any problems whatsoever. I use Quicken daily and it has become invisible, in that it just works for me with no issues. Thank you.

Oriental Bank Error FDP-101)

LatinNYWill — Tue, 03 Mar 2026 21:51:10 +0000

I have not been able to download from Oriental Bank Puerto Rico with error FDP-101). I have Quicken MAC.

Thank you.

William

Conflict between transaction report and Portfolio Report

Highhead139 — Tue, 03 Mar 2026 20:54:56 +0000

Having downloaded Schwab's monthly report of transactions from my investment account, and seeing them correctly entered into the transaction screen of my Quicken Mac program, when I go to the Portfolio report it does not include one of the transactions I know is included in the transaction report. If I then enter the transaction manually, same result. A long time yesterday with a Quicken Help technician did not produce a solution. Anyone have any suggestion?🤔

Updated version of Quicken Classic Mac Bills & Income Screen fails to update for overdue bills

Alexander Bray — Sun, 01 Mar 2026 17:45:31 +0000

In the latest version, once you get an overdue bill showing payment past due date in red, paying, skipping or trying any other activity will not allow the Bills & Income Screen to properly update. An example is skipping an overdue bills (with no payment due). The screen fails to update, and any additional clicking of "skip" will increment the next due date of the bill "behind the scenes". That updated date is not reflected in the Bills & Income Screen. Similarly, paying an overdue bill will put the correct information in the registers, but fails to update the screen. Only solution currently is to delete the series and re-connect.