CC-501

Quicken 2016 Windows on Windows 10 anniversary release has connectivity problems error CC-501 cannot connect with Quicken Servers and bank states it is a Quicken Problem. Will not Download Transactions

Comments

  • hankhank Member
    edited August 2016
    same Issue bofa says quicken problem. do not try to fix by disconnecting and reconnecting bofa no longer support direct connect and will not even talk to you about it thanks quicken
  • pdserbanicpdserbanic Member
    edited August 2016
    I Found that the Account name had been changed by Mysterious Methods due to Banking changes when Columbia took over West Coast Bank, software changes had changed, Windows 10 updates had changed things, the routing number had been updated; No previous backups could overcome the problem in connectivity, and it was all Quicken Problems??!!! I de-installed Quicken, Re-installed Quicken 16 and set up a new account with the past 89 days of data to rely on. I am on fixed income and do not need ay itemization, have only SSA and 2 small pensions.....Now it runs fine and until it breaks again, i am all set. If it continues, I will change to a massive bank with real software support and risk chinese hackers, etc.
  • MehekMehek Member
    edited June 2018
    You can give a try to Refresh branding or deactivating and reactivating the account with which you are facing problem.

    Before trying anything, create backup of data file. File >> Backup & Restore >> Backup data file.

    Steps for Refresh branding:
    1. Choose the Tools menu > Online Center.
    2. Hold down CTRL+SHIFT on your keyboard and click Contact Info (at the top of the window) with your mouse.
    3. In the dialog box that is displayed, select the problem account from the drop down menu.
    4. With the account selected, check  the box for Financial Institution Branding and Profile and click on the Refresh button.
    5. Repeat steps 2-4 for each account that is having problems.
    6. Click the Update/Send button at the top of the Online Center to complete the connection.
    If you still face the problem, deactivate account using below steps:
    1. Select the Tools menu and select Account List. The Account List window opens
    2. Select the account for which you want to deactivate online services, and then click Edit. The Account Details window opens
    3. Click the Online Services tab
    4. Click Deactivate next to the service you want to disable
    5. Click Yes to the message asking if you want to disable this service. 
    6. Click OK to the confirmation message
    Once account deactivate, please follow the below steps to reactivate the account:
    1. Open the Account List (Ctrl + A)
    2. Click the Edit button on the account you want to reactivate
    3. Go to the Online Services tab and click the Setup Now button
    4. Type in the financial institution name and walk through the wizard
    5. Choose LINK on the screen displayed to you after Quicken finds the
      available accounts at the financial institution for your login
      credentials and carefully link to your existing Quicken account(s).
    Hope it will fix your issue. Please comment once you follow these steps.
  • Kent MitchellKent Mitchell Member
    edited September 2016
    Connection with the San Francisco Fire Credit Union last worked September 2. Tried all of the above steps to no avail.
  • Kent MitchellKent Mitchell Member
    edited September 2016
    Connection to the SF Fire Credit Union restored 9/14.  Thanks to whomever!
  • GullsterGullster Member
    edited March 2017
    I have this same issue with Wells Fargo (I only have a mortgage account). I tried to use the deactivate option, however, the deactivate button is grayed out. I am using Q2017.
  • Quicken ColinQuicken Colin Member
    edited January 2017
    Gullster said:

    I have this same issue with Wells Fargo (I only have a mortgage account). I tried to use the deactivate option, however, the deactivate button is grayed out. I am using Q2017.

    Creating a new conversation


    Please reference the new conversation here: Error 501 downloading from Wells Fargo
Sign In or Register to comment.