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Issue: Unable to update accounts or log in to Quicken for Windows on Windows XP

Quicken Kathryn
Quicken Kathryn Administrator admin

Update: Windows XP is no longer supported for use with Quicken


Over the last two years, technology companies and financial institutions have been rapidly moving to replace outdated internet security protocols with more modern, secure, protocols, in order to protect their customers from security threats. 


As you may be aware, Microsoft has not issued any security updates to Windows XP since 2014, when they stopped supporting the Windows XP operating system; this means that Windows XP uses outdated security protocols.


Due to all of these changes and updates, we are no longer able to support the use of Windows XP with any version of Quicken.


 


What does this mean for you?


If you’re using Quicken 2014 on a Windows XP system, you may find that you’re unable to register or sign in to Quicken 2014. 


We will continue to support Quicken 2014 until April 30, 2017.  However, if you are experiencing connection issues with Quicken 2014 on Windows XP, you will need to upgrade your MicrosoftWindows operating system to Windows Vista, Windows 7, Windows 8.1 or Windows 10, in order to continue using online services with Quicken 2014.
Quicken Kathryn
Community Administrator

Comments

  • Unknown
    Unknown Member
    edited January 2018
    This reply was created from a merged topic originally titled Quicken on Windows XP is DEAD.


    Just found out - the hard way through lots of support chats etc, Quicken


    on XP is now dead. Sure, don't fall for the 2 releases of support and


    all that beezwax Quicken advertised when you plunked down $$ for the


    product.

    Core issue is they no longer support TLS 1.0 and XP does


    not support the other TLS 1.x options. This seems to manifest most


    notable with Express Web Connect and the ever popular Intuit ID (sic)


    interact. You cannot enter your Intuit ID any long, you just get a blank


    white screen when it tries to prompt for Intuit ID

    There are many, many ways this might manifest for you:
    - May get a CC-899 error, which indicates an internet connection error (generic)
    - Express Web Connect downloads won't work, but Direct Connect may
    - You cannot enter the Intuit ID
    - You cannot enable mobile alert (requires Intuit ID
    - You may not be able to create new accounts, except Cash accounts

    They even posted a lovely, way behind the duck posting about it, yesterday: https://getsatisfaction.com/quickencommunity/topics/issue-unable-to-update-accounts-or-log-in-to-quicken-for-windows-2014-on-windows-xp

    Never


    mind the fact that the 2014 product was supported on Windoze XP when it


    shipped and actually worked up to about 2 weeks ago. Though I'm still


    experimenting on direct bank downloads. But so far, it's toast.

    I've


    been a Quicken user for 16+ years and will look for an alternate


    product, now that Quicken has been sold to a new regime, as Intuit wants


    to go 100% cloud based. IF anyone knows of another product, let me


    know.
  • Unknown
    Unknown Alumni
    edited December 2016
    Dev Null said:

    This reply was created from a merged topic originally titled Quicken on Windows XP is DEAD.


    Just found out - the hard way through lots of support chats etc, Quicken


    on XP is now dead. Sure, don't fall for the 2 releases of support and


    all that beezwax Quicken advertised when you plunked down $$ for the


    product.

    Core issue is they no longer support TLS 1.0 and XP does


    not support the other TLS 1.x options. This seems to manifest most


    notable with Express Web Connect and the ever popular Intuit ID (sic)


    interact. You cannot enter your Intuit ID any long, you just get a blank


    white screen when it tries to prompt for Intuit ID

    There are many, many ways this might manifest for you:
    - May get a CC-899 error, which indicates an internet connection error (generic)
    - Express Web Connect downloads won't work, but Direct Connect may
    - You cannot enter the Intuit ID
    - You cannot enable mobile alert (requires Intuit ID
    - You may not be able to create new accounts, except Cash accounts

    They even posted a lovely, way behind the duck posting about it, yesterday: https://getsatisfaction.com/quickencommunity/topics/issue-unable-to-update-accounts-or-log-in-to-quicken-for-windows-2014-on-windows-xp

    Never


    mind the fact that the 2014 product was supported on Windoze XP when it


    shipped and actually worked up to about 2 weeks ago. Though I'm still


    experimenting on direct bank downloads. But so far, it's toast.

    I've


    been a Quicken user for 16+ years and will look for an alternate


    product, now that Quicken has been sold to a new regime, as Intuit wants


    to go 100% cloud based. IF anyone knows of another product, let me


    know.

    Code # 503


    Please reference the new conversation here: Quicken on Windows XP is DEAD
  • Unknown
    Unknown Member
    edited September 2017
    This reply was created from a merged topic originally titled QUICKEN 2014 lost internet connection/FI won't update - release 9 R.


    QUICKEN 2014 lost internet connection/FI won't update
    I restarted my internet connection a week ago and since then I have been unable to update my accounts thru Quicken. I tried to reactivate and reset my accounts but no luck. It seems that quicken is not connecting to the internet despite me clearly having it. I have quicken 2014 9 R deluxe release -spent an hour on the phone earlier with no luck. Just want to be able to reconcile with my FI. Help please
  • Unknown
    Unknown Member
    edited September 2017
    This reply was created from a merged topic originally titled QUICKEN 2014 lost internet connection/FI won't update - release 9 R.


    QUICKEN 2014 lost internet connection/FI won't update
    I restarted my internet connection a week ago and since then I have been unable to update my accounts thru Quicken. I tried to reactivate and reset my accounts but no luck. It seems that quicken is not connecting to the internet despite me clearly having it. I have quicken 2014 9 R deluxe release -spent an hour on the phone earlier with no luck. Just want to be able to reconcile with my FI. Help please
This discussion has been closed.