Home Quicken for Windows Budgeting and Planning Tools (Windows)

Bill Reminders: bug report

AholiabAholiab Member ✭✭
I'm entering a one-time bill (from tax refund). I see it appear on my bill reminders calendar. But then I see this entry multiplied--now it appears three times on the same date, for a one-time payment.

I did this for one item, then a second, and a third. The same error (triplicate entry) appeared in these different cases, all for one-time payments.

Comments

  • thecreatorthecreator SuperUser ✭✭✭✭✭
    edited December 2018
    thecreator - User of Quicken Subscription R27.42 & Quicken 2017 HBRP R20.5
                       Windows 10 Pro 32 & 64-Bit Build 20175.1000

    Information: https://community.quicken.com/discussion/7871028/quicken-bill-pay-discontinues-on-5-31-20-introducing-quicken-bill-manager

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • UKRUKR SuperUser ✭✭✭✭✭
    edited September 2018
    How, exactly, are you entering this "one-time bill (from tax refund)"?
    As a regular register transaction?
    As a scheduled income reminder, configured to occur once only?
    Other?

    Sometimes a picture
    is worth a thousand words ...

    Can you please
    capture one or more images of the parts of your Quicken screen showing the
    issue, redacted as necessary to protect your privacy but annotated to describe
    the situation, and attach the image(s) here?

    The Windows Snipping
    Tool (available with Windows 7 and up) can be used to capture a partial screen
    image and save it to a file.  Microsoft
    Paint can be used to annotate the image.

    To take a screenshot
    in Mac please see https://support.apple.com/en-us/HT201361

    Please create image
    files of type PNG, JPG or BMP only.

    To attach the image
    here, start composing your reply. At the bottom of the text entry window you'll
    see a row of icons beginning with B I U S

    Click the camera
    icon (not the video camera icon). It will allow you to select and upload the
    captured image file from your computer. The captured image will be inserted at
    wherever the cursor is located in the text.

  • AholiabAholiab Member ✭✭
    edited January 2018
    Hi, UKR. This is a scheduled out-flow, a payment to my credit card from a posted deposit. It's configured to occur only once.



    image
  • AholiabAholiab Member ✭✭
    edited January 2018
    This scheduled payment has multiplied to 8 identical payments: same amount, same date, everything. (Snip won't work for this.)
  • UKRUKR SuperUser ✭✭✭✭✭
    edited September 2018

    Let's try some "Troubleshooting 101" to
    ensure Quicken is installed and updated properly.

    1) What is the exact
    release number for your version of Quicken?

    If clicking on Help / About Quicken does not show one of the following you are
    missing required software updates:

    Quicken US version:

    -
    "2014 ... Release R10",  https://www.quicken.com/support/quicken-2014-windows-release-notes-updates-and-mondo-patch

    - "2015 ... Release R12",  https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch

    - "2016 ... Release R11", https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - "2017 ... Release R4(or higher)", https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

    Quicken Canada
    version:

    -
    2014 ... Release R4

    - 2015 ... Release R3

    - 2016 ... Release R2

    - 2017 ... not yet available

    Quicken Canada users: Do not download the patch or Mondo Patch files in the
    above links. They apply to Quicken US users only. Instead, scroll down the
    webpage to the Quicken Canada section and download the file hiding behind a
    clickable word "here".

    Please do
    this:

    Locate the Mondo Patch file or
    Canada patch file applicable to your version of Quicken in the links
    above.

    Download it and save it to disk.

    Temporarily disable your Antivirus software for the entire duration of the next
    step:

    Right-click the downloaded patch file. Click "Run as Administrator"
    to execute the installation program.

    This will replace any Quicken software modules with a known consistent release
    level and, hopefully, eliminate any software corruption or errors during
    installation as a cause of this issue.

    2) Validate

    You should validate
    your Quicken data file. It may have become damaged over time or if you ever had
    crashes while running Quicken.

    Please run this procedure, skipping no steps:

    - Make a copy of your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save
    file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a
    record-by-record copy of the data file and not just a simple binary image copy.
    This has been reported as recovering some otherwise not repairable
    files)

    - Open the copied file in Quicken.

    - Click File / File Operations / Validate and Repair. Click Validate File,
    check to make sure the copied file is being validated, click OK. Let it run.


    - Fix any errors logged as not repaired by Quicken.

    - Click File / File
    Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The
    next popup should show "Supervalidate". Click Supervalidate File,
    check to make sure the copied file is being validated, click OK. Let it run. It
    might run for a while.

    - Fix any errors logged as not repaired by Quicken.

    Now close and restart Quicken using this new file and try your failing action
    again. If it works, keep using the new file and abandon the old one.

  • AholiabAholiab Member ✭✭
    edited January 2018
    This is my version. I think it's a bug.



    image
  • AholiabAholiab Member ✭✭
    edited January 2018
    This is my version.



    image
This discussion has been closed.