Quicken for Mac 2017 Version 4.5.6 Hangs
Randall Godfrey
Member ✭✭
After getting the automatic message that there was a new version available (4.5.6, I have 4.5.4) I chose the update option (Mac OS 10.11.6). After the install and auto relaunch, Quicken hangs (not responding in the Force Quit window). After force quitting and relaunch it still hangs. After Mac restart, it still hangs. Dragged the old version out of the trash and launched that, so I'm back in business again. Deleted the 4.5.6 version.
Usually, these updates have been welcomed. Holding off on this one.
Usually, these updates have been welcomed. Holding off on this one.
0
This discussion has been closed.

Comments
System? I'm 10.12.5 on MacBook Pro 2016.
There was an error creating a backup of the document: “BACKUP (Pre-Update) - xxxxxx 2017-06-10.quicken2017backup” couldn’t be copied because you don’t have permission to access “Automatic Backups”.
(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
- Where to find a Help Guide for Quicken for Mac?
- Quicken Mac FAQ list
- Quicken Windows FAQ list
- Help Guide and FAQs for Quicken Mobile
COMPLETE list of Product Ideas - Quicken for Mac to VOTE onObject to Quicken's business model, using up 25% of your screen? Add your vote here:
Quicken should eliminate the LARGE Ad space when a subscription expires
(Canadian Q user since '92, STILL using QM2007)
If your worried about security issues. After the new quicken completes then go back and change everything back to the way it was.
I shut it down and restarted it — no problems. Then did it again and entered some data — again no problems. Quit and started again with no problems. So this problem is solved for me.
It is still marking my Bank of America credit card as Dead, so that problem still exists. (https://getsatisfaction.com/quickencommunity/topics/major-quicken-4-5-6-update-bugs-including-causin...)
MacBook Pro (Retina, 15-inch, Early 2013), macOS Sierra 10.12.5, Quicken Mac 2017 Version 4.5.6 (Build 45.17510.100)
https://getsatisfaction.com/quickencommunity/topics/resolution-quicken-mac-2017-4-5-4-fails-to-launc...
If you've run into this issue, you will see an error message that looks like the following:
In the short term, the way to fix this is to go to quit Quicken first. Then open Terminal and type the following: This will revert your backup folder to the default location which does work. Once you do this, you'll be able to open your file. We'll make this easier in the next couple of days and will fix the core bug in a future update.
We are aware of another issue while opening files which can be fixed using a script that we've created. See https://getsatisfaction.com/quickencommunity/topics/resolution-quicken-mac-2017-4-5-4-fails-to-launc... for this solution.
Just to be clear, none of this is related to version 4.5.6 per se. 4.5.6 is NOT corrupting files. The issue is that 4.5.6 needs to convert your current file to the new format which was changed because we added the new loan feature and when Quicken does this we make a backup copy of your file first, migrate your current database, and once we verify that it was done successfully, we delete the old database. All of these issues are because Quicken can't complete that task for some reason.