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How to Email Rent Reminders

I just downloaded Quicken Home, Business & Rental Property 2018 and one of the new features is emailing rent reminders and receipts.

How do I set up emailing rent reminders to my tenants?

Comments

  • Unknown Alumni
    edited October 2018
    Hello Jason,

    When you have a moment, please review the article linked below as it may help with your inquiry. 

    How to create rent receipts for tenants:
    https://www.quicken.com/support/how-create-rent-receipts-tenants
  • Unknown Member
    edited October 2017
    Ed said:

    Hello Jason,

    When you have a moment, please review the article linked below as it may help with your inquiry. 

    How to create rent receipts for tenants:
    https://www.quicken.com/support/how-create-rent-receipts-tenants

    Thank you for your reply, but I don't see any information on that page about creating reminders. Am I missing something?
  • Unknown Alumni
    edited October 2017
    Ed said:

    Hello Jason,

    When you have a moment, please review the article linked below as it may help with your inquiry. 

    How to create rent receipts for tenants:
    https://www.quicken.com/support/how-create-rent-receipts-tenants

    I'm sorry I don't have any personal experience with the Rental property management features, I've looked in the knowledge base for articles which mention rent reminders and have added them below. Hopefully another user with rental experience chimes in. 

    How do I use the Rent Center to track rent payments:
    https://www.quicken.com/support/how-do-i-use-rent-center-track-rent-payments

    Add a Tenant in Quicken Rental Property Manager:
    https://www.quicken.com/support/add-tenant-quicken-rental-property-manager

    How do I add a tenant:
    https://www.quicken.com/support/how-do-i-add-tenant
  • Unknown Member
    edited January 2018
    Ed said:

    Hello Jason,

    When you have a moment, please review the article linked below as it may help with your inquiry. 

    How to create rent receipts for tenants:
    https://www.quicken.com/support/how-create-rent-receipts-tenants

    None of these articles are new, and the email rent reminders are a new feature just introduced in Quicken 2018.
  • Unknown Member
    edited October 2017
    Ed said:

    Hello Jason,

    When you have a moment, please review the article linked below as it may help with your inquiry. 

    How to create rent receipts for tenants:
    https://www.quicken.com/support/how-create-rent-receipts-tenants

    P.S. I didn't test the feature (or even use the HBR version) so I don't know how it works.

    I found this in the Help (F1):
    image
  • Unknown Member
    edited January 2018
    Hi, I too am interested in this feature, announced on your website and emails as a new feature in Quicken 2018 Rental.  There is a support article about adding a paypal link to a BUSINESS invoice, which is not the same thing.  It would appear that I have to set up the whole Business section in order to create invoices, which appear to be able to be emailed. But no links in the rental section of the app, which is where it should be, don't you agree?  Regardless, saying you can email rental reminders and then have absolutely nothing in your help section, nor on your support website is a pretty big oversight.  How do we escalate this to get an answer?  Please advise Edgardo!!
  • Unknown Alumni
    edited October 2017

    Hi, I too am interested in this feature, announced on your website and emails as a new feature in Quicken 2018 Rental.  There is a support article about adding a paypal link to a BUSINESS invoice, which is not the same thing.  It would appear that I have to set up the whole Business section in order to create invoices, which appear to be able to be emailed. But no links in the rental section of the app, which is where it should be, don't you agree?  Regardless, saying you can email rental reminders and then have absolutely nothing in your help section, nor on your support website is a pretty big oversight.  How do we escalate this to get an answer?  Please advise Edgardo!!

    I'll reach out to the appropriate channels to see if a article has been created and if so where to find it, if they find one doesn't exist, they'll create one. Either way, I'll update as soon as I hear back. 
  • Quicken KathrynQuicken Kathryn Administrator admin
    edited January 2018
    Hi All,
    Sorry for the confusion--the Rent Reminders can only be sent when the rent is overdue.  When this happens, a "Remind" option will appear:

    image

    Hope this helps,
    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
  • Unknown Member
    edited January 2018
    Thank you for following up on this conversation. I will say, however, that this is very misleading in the marketing materials to purchase 2018.
  • Unknown Unconfirmed
    edited January 2018

    Thank you for following up on this conversation. I will say, however, that this is very misleading in the marketing materials to purchase 2018.

    Completely misleading...actually.

    It specifically says you can email rent reminders and receipts.

    What good is a rent reminder AFTER it is due?
  • Unknown Member
    edited January 2018
    Wow, this is a letdown.  Who do we contact at Quicken to ensure that you put this on your list of enhancements for the future.  Automating a reminder email to go out is a great idea, or even if you have to manually send it out through Quicken, but I concur with Jason, that a reminder after it is past due is pretty much useless.
  • Quicken KathrynQuicken Kathryn Administrator admin
    edited November 2017

    Wow, this is a letdown.  Who do we contact at Quicken to ensure that you put this on your list of enhancements for the future.  Automating a reminder email to go out is a great idea, or even if you have to manually send it out through Quicken, but I concur with Jason, that a reminder after it is past due is pretty much useless.

    Hi Howard,
    We do want your feedback!   You can add a new post on the community and label it as an Idea--then other users can come and vote or give feedback so we can prioritize this change.

    Thanks,
    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
  • Unknown Member
    edited January 2018
    Hello all, at Kathryn's suggestion I just added an idea under "IDEA - In Rental, create feature to email rent reminders x number of days before due!!"  give it a click!!
  • Unknown Member
    edited January 2018

    Hi All,
    Sorry for the confusion--the Rent Reminders can only be sent when the rent is overdue.  When this happens, a "Remind" option will appear:

    image

    Hope this helps,
    Quicken Kathryn

    I have just installed Quicken 2018 and in testing I found that the ren reminder button does appear when overdue rent, but it does not respond when you click it
  • Unknown Member
    edited January 2018

    Thank you for following up on this conversation. I will say, however, that this is very misleading in the marketing materials to purchase 2018.

    I totally agree. Very misleading. 
  • Unknown Member
    edited January 2018

    Thank you for following up on this conversation. I will say, however, that this is very misleading in the marketing materials to purchase 2018.

    Yes it was not intended to be that way. It's a bug and we'll fix it in the upcoming releases. Sorry for the inconvenience. 
  • Unknown Member
    edited January 2018

    Wow, this is a letdown.  Who do we contact at Quicken to ensure that you put this on your list of enhancements for the future.  Automating a reminder email to go out is a great idea, or even if you have to manually send it out through Quicken, but I concur with Jason, that a reminder after it is past due is pretty much useless.

    Yes, this is an update I need NOW. I've been using the Invoicing for rents for 2 years, but after over an hour on a support call (not my first, either) for the issue of Invoicing rents and receipt of payments not showing up in Rent Center, I was advised not to use the Invoicing route, but to use Rent Center. So now.....I can't send an Invoice to a tenant, NOR can I send a rent reminder, NOR can I send a Statement.
  • Unknown Member
    edited February 2018
    This must be fixed in the January R5 release that just went out. Please let us know if you still face the issue. 
This discussion has been closed.