lead time has increased
I'm using quicken for Mac 2017 and BofA and always the lead time for online payments was 24- 48 hours, after the latest update it has increase to 7 days.
any way to change it back?
any way to change it back?
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What Bill Pay Service are you using with Quicken for Mac 2017? Quicken Bill Pay or Bank of America Bill Pay through a Direct Connect Connection?
Check the Account Identified in the Online Center.
Information: https://community.quicken.com/discussion/7871028/quicken-bill-pay-discontinues-on-5-31-20-introducing-quicken-bill-manager
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1
Do you know if Bank of America made any changes to its Bill Pay Center? Have you contacted Bank of America and complained? I use PNC Bank. I always put down a specific date in advance to pay and it is always honored.
When using the Online Center always put down a specific date for payment.
When paying Verizon FIOS, it is always switched from a Check to EFT.
Some Payees don't have an Online Account and must be mailed by the Bank or whoever they contracted with.
Information: https://community.quicken.com/discussion/7871028/quicken-bill-pay-discontinues-on-5-31-20-introducing-quicken-bill-manager
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1
And they want me to buy a subscription to 2018-HA! Not likely. More likely I'll find another product after being a loyal Quicken and QBP customer for more than 20 years. Too bad.
In September the time from my entering a Bank of America online bill pay (not Quicken Bill Pay) instruction into the Quicken register and delivery to payee was one day. When I updated the payee's new account info (new account number, payee address, etc. as directed by the payee), the delivery times increased to 6 or 7 days for that payee.
I just spent an hour on the phone with Bank of America's online banking Quicken expert, and he actually spoke to Quicken support while I was on hold. He confirmed the new delay is 1) not a B of A phenomenon, and 2) definitely is a Quicken issue. I also confirmed with the payee that the delay is not on their end.
So. Can I adjust the time myself in Quicken back to its previous 1 or 2 days? Can I specify the delivery time? I haven't been able to so far. The lead time can't be changed, I understand.
Are you uploading the payment to Bank of America from Quicken using a Direct Connect Connection? Or are you logging into Bank of America Website and paying the Bill, there and just entering the information into Quicken?
Also, don't forget that the Government is partial shutdown and may affect the lead time.
Information: https://community.quicken.com/discussion/7871028/quicken-bill-pay-discontinues-on-5-31-20-introducing-quicken-bill-manager
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1
I am not making the payments directly on the Bank of America website's bill pay function. I am using Quicken as described above to do it. Nowhere in the process do I see the term Direct Connect, but I presume that's the process we're talking about.
This problem began a couple of months before the U.S. government shutdown began.
Then I called phone support, went through the prompts, waited, got connected to what sounded like some overseas boiler room operation, talked to "Kevin" with a very heavy accent for a while, got no answers, and then was abruptly disconnected.
Meanwhile, I tried again on Quicken Support Chat and got reconnected to the same guy (see photo)
who asked me again for my name, number, etc. I sent them to him. I told him the problem. After a few seconds he wrote back "seems you need to call, quicke bill pay to reset" [sic]. I typed "But I don't use Quicken Bill Pay", but before I could hit the Enter button, I was disconnected again.
What is Quicken's problem? How can they treat their customers this way? This is the worst customer support I have ever experienced anywhere, anytime. Quicken should be ashamed. Jeff Jones (see above) is right. I'll be looking for a different accounting program that actually cares about its customers.
I apologize that this has happened was your experience. This interaction is being investigated and what you've experienced is unacceptable and is definitely not up to par with our customer service standards.
Can I ask that you attempt to send a bill payment through the bank's website to test what the lead time would be?
The bank should determine the lead time and I'm curious if the lead time will match Quicken or if it will be the previous 2 days like you were seeing.
I would like to again, apologize for the poor experience you had with support.
-Quicken Tyka
Thank you for your prompt response. As I've explained, I spent an hour on the phone with Bank of America support, and the agent even consulted Quicken Support while I was on the phone with him. The B of A agent confirmed that this is not a Bank of America issue.
I went through the same process with the payee's support agent. She said the problem is not on their end either.
That leaves only one possible explanation--this problem is because of some designation of the delivery time by Quicken. If you are an Official Rep, perhaps you can actually explain why this happened and what can be done to fix it. I am tired of speaking to Quicken agents who not only don't have a clue about your products but are barely literate.
Finally, Tyka, did you delete the photo from my comment above? If you are going to edit my comments, please include an explanatory note.
Please reference the new conversation here: merging
Please reference the new conversation here: merging