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There should be an option to pick between having a text or an email sent for the security code.

Currently if a person adds a phone number to the account on Quicken.com it is used for sending the text message for the security code. This number might not even be one that can receive a text message (and nothing in the setup informs the user that the phone number given has to be able to receive text messages).
The text message is sent when the dialog comes up without even asking the user. If the user didn't want it because they might get charged for it, it is too late. It isn't until after it is sent that they now have a choice to send the security code by email instead.
What's more the user can't delete the phone number by logging into their account in Quicken.com. They can only set it to another phone number.
The user should be able to remove the phone number from their account so that it will default back to an email at the very least.
And it would be nice to have a setting in the account for the user to choose if they want the text or as the default/first sent method.
The text message is sent when the dialog comes up without even asking the user. If the user didn't want it because they might get charged for it, it is too late. It isn't until after it is sent that they now have a choice to send the security code by email instead.
What's more the user can't delete the phone number by logging into their account in Quicken.com. They can only set it to another phone number.
The user should be able to remove the phone number from their account so that it will default back to an email at the very least.
And it would be nice to have a setting in the account for the user to choose if they want the text or as the default/first sent method.
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Comments
The user should be able to set the destination of the security code in one's account. Or better yet, if the user selects a different destination in the dialog window, have that as the default until further changed by the user. BUT ask first!!
Retired - former Computer System Analyst
Retired - former Computer System Analyst
Retired - former Computer System Analyst
Is there ever going to be a day when such a choice is given to us?
I feel sad for those users who have limited plans on their cell phones in having to pay for every text message received and sent.
Retired - former Computer System Analyst
In viewing my Account Page, I do not yet see that option anywhere. Is this procedure still in the works for implementation?
Retired - former Computer System Analyst
I don’t text so agree with you in principle . I just signed onto Quicken.com and they gave me the option to send to email instead of a text...not sure if they had first tried to text, but their approach works for me.
Retired - former Computer System Analyst
Of course, I chose email. (grin)
Retired - former Computer System Analyst
After you sign in at Quicken.com, just go to the Quicken ID section and click on Change How To Receive Security Codes:
Then you can click the dropdown to change between Email and SMS/Text, enter your Quicken ID password to confirm the change, and save the changes:
That's it! Thank you all for your feedback!
Quicken Kathryn
Community Administrator