There should be an option to pick between having a text or an email sent for the security code.

QPWQPW Member ✭✭✭✭
edited October 2018 in Login and Passwords
Currently if a person adds a phone number to the account on Quicken.com it is used for sending the text message for the security code.  This number might not even be one that can receive a text message (and nothing in the setup informs the user that the phone number given has to be able to receive text messages).

The text message is sent when the dialog comes up without even asking the user.  If the user didn't want it because they might get charged for it, it is too late.  It isn't until after it is sent that they now have a choice to send the security code by email instead.

What's more the user can't delete the phone number by logging into their account in Quicken.com.  They can only set it to another phone number.

The user should be able to remove the phone number from their account so that it will default back to an email at the very least.

And it would be nice to have a setting in the account for the user to choose if they want the text or as the default/first sent method.
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Implemented · Last Updated

Comments

  • Jerry_Jerry_ Member ✭✭✭
    edited May 2018
    I agree!! The phone number in my Account is a landline phone. I want it that way.

    The user should be able to set the destination of the security code in one's account. Or better yet, if the user selects a different destination in the dialog window, have that as the default until further changed by the user. BUT ask first!!
    Now running the 2019 Windows Subscription Plan
    Retired - former Computer System Analyst
  • Jerry_Jerry_ Member ✭✭✭
    edited October 2018
    At this point in time, I see that nothing has been done in implementing any of our suggestions on this Issue. What do we need? More users to select the VOTE Button?
    Now running the 2019 Windows Subscription Plan
    Retired - former Computer System Analyst
  • QPWQPW Member ✭✭✭✭
    edited November 2017
    Jerry said:

    At this point in time, I see that nothing has been done in implementing any of our suggestions on this Issue. What do we need? More users to select the VOTE Button?

    It certainly couldn't hurt to have more people vote on it.  But in truth 2 weeks is a pretty short amount of time for them to do this, even if they plan to do it (which they might not).  Especially when you consider all the other things that are on their list to do.
  • Jerry_Jerry_ Member ✭✭✭
    edited November 2017
    Jerry said:

    At this point in time, I see that nothing has been done in implementing any of our suggestions on this Issue. What do we need? More users to select the VOTE Button?

    Good points. I just wanted to put this Post/Thread at the top of the Forum again so that the Team still realizes that the need is there. (g)rin
    Now running the 2019 Windows Subscription Plan
    Retired - former Computer System Analyst
  • Bob_LBob_L SuperUser ✭✭✭✭✭
    edited April 2018
    Yes! Texters need to realize that some of us do NOT text!
    Quicken Premier Subscription, Windows 10 Pro
  • Jerry_Jerry_ Member ✭✭✭
    edited May 2018
    Had to verify again to continue using the Quicken Cloud via giving a security code to continue. I see where there is still no option for we users to supply the destination as to where to send the Code. The process sent the Code to my landline phone before I could specify the sending of the Code to my email address.

    Is there ever going to be a day when such a choice is given to us?

    I feel sad for those users who have limited plans on their cell phones in having to pay for every text message received and sent.
    Now running the 2019 Windows Subscription Plan
    Retired - former Computer System Analyst
  • Jerry_Jerry_ Member ✭✭✭
    edited May 2018
    Say, I see via another Thread, that we will be able to specify whether we want the Security Code to be sent to our phone number or to our email address via choosing such via an option in our Account Page. The notice given in that Thread is over 4 weeks old.

    In viewing my Account Page, I do not yet see that option anywhere. Is this procedure still in the works for implementation?
    Now running the 2019 Windows Subscription Plan
    Retired - former Computer System Analyst
  • Bob_LBob_L SuperUser ✭✭✭✭✭
    edited January 2018
    Jerry said:

    Say, I see via another Thread, that we will be able to specify whether we want the Security Code to be sent to our phone number or to our email address via choosing such via an option in our Account Page. The notice given in that Thread is over 4 weeks old.

    In viewing my Account Page, I do not yet see that option anywhere. Is this procedure still in the works for implementation?

    Jerry,

    I don’t text so agree with you in principle . I just signed onto Quicken.com and they gave me the option to send to email instead of a text...not sure if they had first tried to text, but their approach works for me.
    Quicken Premier Subscription, Windows 10 Pro
  • Jerry_Jerry_ Member ✭✭✭
    edited January 2018
    Jerry said:

    Say, I see via another Thread, that we will be able to specify whether we want the Security Code to be sent to our phone number or to our email address via choosing such via an option in our Account Page. The notice given in that Thread is over 4 weeks old.

    In viewing my Account Page, I do not yet see that option anywhere. Is this procedure still in the works for implementation?

    Thanks, Bob. They could be implementing this procedure in steps. At least, we know that the procedure is being implemented.
    Now running the 2019 Windows Subscription Plan
    Retired - former Computer System Analyst
  • Jerry_Jerry_ Member ✭✭✭
    edited May 2018
    YAY!! I logged into my Account Page and there in the Quicken ID Section was an entry to choose the option of receiving the Security Code via SMS (text messages) or via Email.

    Of course, I chose email. (grin)
    Now running the 2019 Windows Subscription Plan
    Retired - former Computer System Analyst
  • Quicken KathrynQuicken Kathryn Administrator ✭✭✭✭
    edited January 2018
    We've implemented this change on the My Account page!

    After you sign in at Quicken.com, just go to the Quicken ID section and click on Change How To Receive Security Codes:

    image

    Then you can click the dropdown to change between Email and SMS/Text, enter your Quicken ID password to confirm the change, and save the changes:

    image

    That's it!  Thank you all for your feedback!

    Quicken Kathryn

    Quicken Kathryn
    Community Administrator
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