Is it possible to actually reach Quicken support?!

I can't believe how much time I'm spending trying to give Quicken my money when they are making it so difficult to do so. If I hadn't spent so much time inputting data this past year and learning how the app works, I would have taken my business to a competitor by now.

So I finally decided to take them up on their offer of a reduced rate for Quicken 2018 and jumped through an absolutely ridiculous number of hoops to buy it.

THEN, I was made aware that there is now a Canadian version!

I went through the ridiculous number of steps to get a refund and got it.

Now, I am trying to see if I can get a comparable discount on the Canadian version, but am not able to find a better to reach Quicken than to call them and be put on hold forever. Is there a way to get these people to actually communicate with their clients?! I'd love to pay them for the Canadian version (at a discount because I bought the 2017 version less than a year ago and they were willing to give me a discount to upgrade to the newest US version), but it looks like I'm stuck going back to the 2017 version until I decide which competitor to go to. :(

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