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Sudden Bank of America connectivity issue

JH6
JH6 Member
Hello all. I've been using Quicken with my various accounts at Bank of America and Janney with no problems. This morning, however, I've been unable to connect to BofA. I've attached a screenshot. Appreciate any guidance/help; not sure if it's a problem on my end or Bank of America's. I did change my password recently; Quicken asked for the new one, which I provided, but I still get this error. 
Thanks all! image

Best Answer

Answers

  • Quicken Harold
    Quicken Harold Alumni ✭✭✭✭
    edited April 2018
    Hi JH, appreciate your question.. Apologies for the issues with downloading your bank accounts.

    That error means that there are issues with connecting to your bank.. 

    1) I would try to click on the Retry button and make sure that your credentials are good.

    If that doesn't work:

    2) I would recommend is to Deactivate and Reactivate your accounts:

    Deactivate Accounts: https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
    Reactivate Accounts: https://www.quicken.com/support/reactivating-deactivated-account

    If this doesn't work, please let us know so that we can try other options.

    Many thanks in advance.

    Respectfully,
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited September 2018

    How long has this problem been going on?

    If it "just happened", I'd give it a couple of hours and then try again. The bank server may be having a problem. Usually that clears up within a few hours.

  • Joel Jakubson
    Joel Jakubson SuperUser ✭✭✭✭
    edited January 2018
    FYI, this has happened with two files that I work on (separate BofA users) in Quicken Mac 2016.  Once on January 15 and once on January 17.  I managed to resolve the January 17 file through deactivation, but the January 15 file was stubborn.  Due to time constraints, I was forced to manually download the BofA accounts in the January 15 file, and I have not had time to revisit the issue.
    A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.
  • JH6
    JH6 Member
    edited January 2018
    Thanks folks. Just happened this morning. Joel, apologies for the stupid question (I should RTFM, I know) but how do I deactivate within Quicken for Mac? Online I found instructions for Windows, but not Mac. 
  • Quicken Harold
    Quicken Harold Alumni ✭✭✭✭
    edited April 2018
    Hi JH.

    I would recommend taking UKR's advise about waiting a couple of hours to see if you can download again.

    If you cannot within that period, please let us know and we can work with you with Deactivating and Reactivating your account.

    Respectfully,
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • Joel Jakubson
    Joel Jakubson SuperUser ✭✭✭✭
    edited January 2018
    Harold, since this has been happening for at least 4 days, exactly what is the point of waiting a couple of hours?
    A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.
  • Joel Jakubson
    Joel Jakubson SuperUser ✭✭✭✭
    edited January 2018
    JH said:

    Thanks folks. Just happened this morning. Joel, apologies for the stupid question (I should RTFM, I know) but how do I deactivate within Quicken for Mac? Online I found instructions for Windows, but not Mac. 

    What I do in Quicken Mac 2016 is:  Highlight account, click on settings in the bottom right corner.  The in the "At your Financial Institution" section at the top, select Troubleshooting and click on "Deactivate Downloads."  I did this for ALL BofA accounts, then reactivated them all at once.  I do not remember if I had to delete any duplicate transactions - I was quite busy at the time and highly frustrated.
    A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.
  • JH6
    JH6 Member
    edited January 2018

    Hi JH, appreciate your question.. Apologies for the issues with downloading your bank accounts.

    That error means that there are issues with connecting to your bank.. 

    1) I would try to click on the Retry button and make sure that your credentials are good.

    If that doesn't work:

    2) I would recommend is to Deactivate and Reactivate your accounts:

    Deactivate Accounts: https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
    Reactivate Accounts: https://www.quicken.com/support/reactivating-deactivated-account

    If this doesn't work, please let us know so that we can try other options.

    Many thanks in advance.

    Respectfully,
    ~ Quicken Harold.

    Thanks Harold! I'll try this and let you know. 
  • JH6
    JH6 Member
    edited January 2018 Accepted Answer

    Hi JH, appreciate your question.. Apologies for the issues with downloading your bank accounts.

    That error means that there are issues with connecting to your bank.. 

    1) I would try to click on the Retry button and make sure that your credentials are good.

    If that doesn't work:

    2) I would recommend is to Deactivate and Reactivate your accounts:

    Deactivate Accounts: https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
    Reactivate Accounts: https://www.quicken.com/support/reactivating-deactivated-account

    If this doesn't work, please let us know so that we can try other options.

    Many thanks in advance.

    Respectfully,
    ~ Quicken Harold.

    Harold, this did it. Thank you very much for your quick response and solution. 
  • JH6
    JH6 Member
    edited January 2018
    Harold, deactivating/reactivation solved the issue. Thanks again to you and everyone else for the quick response. 
  • Quicken Harold
    Quicken Harold Alumni ✭✭✭✭
    edited January 2018

    Hi JH, appreciate your question.. Apologies for the issues with downloading your bank accounts.

    That error means that there are issues with connecting to your bank.. 

    1) I would try to click on the Retry button and make sure that your credentials are good.

    If that doesn't work:

    2) I would recommend is to Deactivate and Reactivate your accounts:

    Deactivate Accounts: https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
    Reactivate Accounts: https://www.quicken.com/support/reactivating-deactivated-account

    If this doesn't work, please let us know so that we can try other options.

    Many thanks in advance.

    Respectfully,
    ~ Quicken Harold.

    You're very welcome JH..

    Respectfully,
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • mshiggins
    mshiggins SuperUser ✭✭✭✭✭
    edited January 2018
    The error message in the OP mentions a throttler error. Sounds like BofA was temporarily throttling connections. Likely the deactivate and reactivate did not solve the issue, it just allowed enough time to elapse for the throttling to stop.
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • Hello all, thanks for the advice and my apologies for the delayed response.

    I waited; deactivated; reactivated. And all to no avail. I'm ready for Plan B!
  • (Should have added that in returns the same "Aggregator in error (FI Timeout: ccscrape.201) error message.
  • Hello all. For the last week I have been unable to connect Quicken to my account at Bank of America. I have taken the usual steps of waiting, deactivating then reactivating, and so on. Nothing works. I'd appreciate guidance on where to go next. Should I try Bank of America? 

    Apologies if this is a duplicate; I thought I had asked this question a few days ago but now cannot find the post. 
This discussion has been closed.