Quicken Mobile Not Syncing accounts

mikemike Member
I have same problem with 2018.  Not Chase.  BArclay bank, Bank of Rio Vista, and several other credit cards


Note: This conversation was created from a reply on: quicken mobile will not sync all my accounts, using quicken deluxe 2017.

Comments

  • Quicken_TykaQuicken_Tyka Moderator
    edited July 2018
    Hey Mike,

    Sorry you're experiencing this difficulty.

    What edition and release of Quicken are you running?  Is this Windows or Mac?

    Are you receiving any error codes? 

    -Let us know!
  • mikemike Member
    edited February 2018
    2018 R5.15. I get message password not accepted by bank. It says to update, but does nothing
  • UKRUKR SuperUser
    edited September 2018

    Mike,

    are you getting these errors during One Step Update using Quicken on your desktop?

    Would this message be accompanied by a CC-501 error and does it apply to all banks that you are downloading from using Express Web Connect?

    If yes, please try this:


    CC 501 - Reset Credentials




    https://getsatisfaction.com/quickencommunity/topics/i-just-got-some-help-from-quicken-customer-service-that-i-will-share-about-cc-501




    Anything else, please provide more
    details.

    What error codes,
    error messages, symptoms do you get?

    What bank(s) are you having issues with?

    What account types (checking, savings, etc.) are you having issues
    with?

    What have you tried so far to resolve the issue?

    What version of Windows or Mac OS are you using?

    Also need to know what version and release of Quicken you are using. You must
    be on the latest release (patch) level for your supported Quicken version. If
    you're missing patches, update your software first.

    Click Help / About Quicken (Mac: Quicken / About Quicken) to determine
    year/version and release.




    Quicken for Windows
    users: If you feel like beginning to troubleshoot this yourself, please read
    and follow instructions here:

    https://getsatisfaction.com/quickencommunity/topics/actions-windows-desktop-users-can-take-to-remedy-connection-errors-and-password-change-issues





  • Dan MillerDan Miller Member
    edited March 2018
    I am also having problems syncing all of my accounts on Quicken to Quicken Mobile App.  I am using Quicken 2018 Premier ver. R6.11 on a Windows laptop.  I update all my accounts to Quicken on a regular basis and have no issues connecting and downloading transactions from all  of my banking accounts, credit cards and investment accounts.  However, when I sync all my accounts to Quicken Mobile everything syncs except my Capital One Credit Card.  I keep getting a error cc 891.  I keep getting notified that the password isn't any good, even though its the same password I update the account with on Quicken Windows and have no issues.  I have verified and re verified the password and I have retyped it but nothing works.  Any ideas on what else to try?  Thanks
    Dan
  • Paul KeelerPaul Keeler Member
    edited March 2018
    I am using Quicken Deluxe R6.12 on Windows 10.  I can see all of my accounts when I do a One-Step update, but when I try to add any of my Chase accounts to mobile sync I get a CC-503 error stating that the password is not correct.  I use the same password as I do for the one-step update, so I know it is correct.
  • edited March 2018

    I am also having problems syncing all of my accounts on Quicken to Quicken Mobile App.  I am using Quicken 2018 Premier ver. R6.11 on a Windows laptop.  I update all my accounts to Quicken on a regular basis and have no issues connecting and downloading transactions from all  of my banking accounts, credit cards and investment accounts.  However, when I sync all my accounts to Quicken Mobile everything syncs except my Capital One Credit Card.  I keep getting a error cc 891.  I keep getting notified that the password isn't any good, even though its the same password I update the account with on Quicken Windows and have no issues.  I have verified and re verified the password and I have retyped it but nothing works.  Any ideas on what else to try?  Thanks
    Dan

    I have the same problem but with my Chase account.
    Chat support is worthless. Spent 10 minutes working with them on this and they simply cut me off because i couldn't complete all their suggestions quick enough.
  • Paul KeelerPaul Keeler Member
    edited March 2018

    I am also having problems syncing all of my accounts on Quicken to Quicken Mobile App.  I am using Quicken 2018 Premier ver. R6.11 on a Windows laptop.  I update all my accounts to Quicken on a regular basis and have no issues connecting and downloading transactions from all  of my banking accounts, credit cards and investment accounts.  However, when I sync all my accounts to Quicken Mobile everything syncs except my Capital One Credit Card.  I keep getting a error cc 891.  I keep getting notified that the password isn't any good, even though its the same password I update the account with on Quicken Windows and have no issues.  I have verified and re verified the password and I have retyped it but nothing works.  Any ideas on what else to try?  Thanks
    Dan

    I'm curious if you have more than one account from the same bank.  I was able to solve my problem by syncing each account individually before adding them all at the end.  So:
    1.  Sync Account 1
    2.  Remove Account 1
    3.  Sync Account 2
    4.  Remove Account 2
    etc etc etc...
    Final Step:  Sync All Accounts
  • edited March 2018

    I am also having problems syncing all of my accounts on Quicken to Quicken Mobile App.  I am using Quicken 2018 Premier ver. R6.11 on a Windows laptop.  I update all my accounts to Quicken on a regular basis and have no issues connecting and downloading transactions from all  of my banking accounts, credit cards and investment accounts.  However, when I sync all my accounts to Quicken Mobile everything syncs except my Capital One Credit Card.  I keep getting a error cc 891.  I keep getting notified that the password isn't any good, even though its the same password I update the account with on Quicken Windows and have no issues.  I have verified and re verified the password and I have retyped it but nothing works.  Any ideas on what else to try?  Thanks
    Dan

    Yes, there are 4 accounts from Chase. I tried the suggested idea but each separate account produced the same error.
    Thanks for trying.
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