Sign On Error on

I know that I have an account on but I am not able to sign in right after one of Quicken websites accepted my new password for my Quicken user id. It then proceeded to prompt me for new password but got the following screen:

Sign On Error 

Single sign-on authentication was unsuccessful (reference # ICJICITO).

Partner: quicken-saml-login

This had the address of
and it was powered by PingIdentity.  I had attempted to sign several times now over the past 2 or 3 years.  Please help!!   I am using Quicken for Windows 2018.  Thank you 


  • Unknown
    Unknown Member
    edited March 2018
    This reply was created from a merged topic originally titled Now, download quotes no longer works.

    Kudos to Quicken staff for (eventually) figuring out that the change from 2/28 borked the sync problems, but it appears that now other functions are broken.  I attempted to download quotes for my portfolio this morning and was prompted for my Quicken ID.  It seems the authentication is not working, as I can login to just fine but Quicken will not accept my password to download quotes.

    Version:  Quicken 2017 Home & Business on Windows 7
  • Unknown
    Unknown Member
    edited March 2018
    Not only does downloading quotes no longer work in Quicken 2017, it appears there's also a DNS problem involved:

    When I go to, I'm redirected to that URL, which presents an HTTP Error 105, ERR_NAME_NOT_RESOLVED.
  • lschloss
    lschloss Member
    what was the result of this request? I'm having the same issue with Quicken 2020 on windows 10 when using firefox as my default browser. When I set chrome as my default browser, it works fine. What are the appropriate settings needed to make the
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello Ischoloss,

    Thank you for taking the time to come to the Community to post your question, however, this is an older post and less likely to get an answer.

    I would suggest creating a new post for better visibility.

    Be sure to include a description of the issue, any error messages as well as the version of Quicken.

    The more information you can provide will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

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