Problem with downloaded Macy's
There was a conversation about this which currently shows as being archived and closed. Does that mean the issue has been solved? I hope not because I am still having problems.
0
This discussion has been closed.

Comments
Several other users have noted that Macy's CCs are no longer working. From what others have reported, Chase (the financial institutions that handles the CC on behalf of Macy's) has told customers that Macy's has decided to no longer support Quicken. This is their business decision.
You are still free to manually enter transactions into your Macy's account, but it appears that automated transaction entry will no longer work.
Have you tried deactivating/reactivating your account? That should work, although it may not in this case. I suspect Macy's is doing some sort of systems migration or upgrade which is affecting some accounts, but not others (or may be happening on a rolling basis). For several weeks, one or the other of my accounts were not working, then neither worked for a couple of weeks.
What version of Q are you using? What's the exact nature of the problem you're having? What, if any errors are you seeing?
Macy's Card still doesn't work on one of my 2 PC's (primary and backup). It worked on the backup. QW Premiere 2018 fully up to date on Win 10 fully up to date (backup system is Pro, primary Home). Gives error that it did not get enough information about what it found - it sees the card but doesn't know what it is, so you can't link it up.
Yesterday I was concerned that the message thread about Macy's would be cutoff if there were no updates in 48 hours. My concern was off - there were responses, a number of people got it working, but at least for me it is still broken - in a new way, on the PC that I normally run Quicken on.
So the debugging needs to resume - I don't believe for a moment that I'm the only person who still has a problem with Macy's Card.
reactivated several times. When I activate the downloads it looks like
the setup worked OK but then when I run the update it's not updated.
I'm running the latest version of Quicken.
Are you still experiencing issues?
Please let us know. If there is no response within 48 hours, the thread will be closed.
Respectfully,
~ Quicken Harold.
Community Moderator
Have you tried making a new Quicken File and try adding your accounts to see if the issue persists in a new environment?
Please let us know so that we can best help you.
Respectfully,
~ Quicken Harold.
Community Moderator
Are you still experiencing issues?
Please let us know. If there is no response within 48 hours, the thread will be closed.
Respectfully,
~ Quicken Harold.
Community Moderator
The next step then would be to contact Quicken Support.
Please let us know the outcome.
Respectfully,
~ Quicken Harold.
Community Moderator
Hello all:
I am running Quicken 2017, Windows, latest updates. I was successfully downloading from Macys, after several months of failures, for the last week or two, after I "reactivated" it. Yea! (I had deactivated the Macy's account a few months or so ago, after continual problems since January). After working fine for a week or two, last Friday, 4/13/2018, it again failed, and is still failing this AM with a CC-505 error.
So we know the problem can be solved, and was for a bit, but no continuing or solid solution yet. A post from Quicken, (thank you Quicken), to this or another thread suggested that the problem was with someone's servers, and that we might expect this kind of intermittent service as it was worked on. Well the solution, if it is one, has definitely been intermittent, at least from my viewpoint. It seems like there is a configuration setup somewhere in the chain that is being manually set, and works until another server somewhere, with a dynamic IP, changes it's address. Probably nothing to do with that - but that is the kind of intermittent problem this seems to be.
Quicken - please keep working with Macy's on this till it is really resolved.
Thank you,
Bob
BobC
Quicken Subscription 2020, Build 27.1.26.23, Windows 10 Pro v 1909 Build 18363.900