Quicken Inc should eliminate or minimize the LARGE popup with expiration (122 Legacy Votes)

smayer97

It turns out that when your Quicken subscription membership expires, about 20%+ of your screen real-estate will become used for Quicken advertising (see image below). This was discovered by some users that received versions with temporary subscriptions that have now expired. 

At the moment, this appears to be limited to the QWin version(s), as the QMac version has not exhibited the same behaviour, yet. But it will be about 6 months before the first QMac versions expire, so anything can happen until then.

EDIT: This definitely affects ALL versions of Quicken, QWin US, QWin CA and QMac.

(This may have been is part of the move to not make data read-only for most of the editions of Quicken, as a result of the mounting complaints (over 600 posts + calls). See QWin/QMac 2017: Quicken Inc should reverse its decision to change to a subscription that makes the user's data read-only if they stop paying )

EDIT - Nov 30, 2018: it was confirmed that this response was as a direct result of the complaints at the thread above! Quicken has determined that this is the price to pay if you let your subscription expire!

People should vote on this "idea" if they are against Quicken Inc using this business model.
(click on the little grey triangle under the vote count in the blue banner below...it may take a moment to register your vote).
YOUR VOTES MATTER!

You may also want to contact Quicken Support to express your concerns: 
https://www.quicken.com/contact-support

Unknown

[Rant Redacted - Disruptive]

Unknown

[Rant Redacted - Disruptive]

mshiggins

I don't want to see an ad - small or large - in the software if I choose to use it in offline mode post subscription expiration.

Unknown

I'm on Q2016 so I don't know even if I'm affected but I voted anyway. Just a thought but it's possible the ads can be blocked via the HOSTS file.

Unknown

I'm on Q2016 so I don't know even if I'm affected but I voted anyway. Just a thought but it's possible the ads can be blocked via the HOSTS file.

Versions 2017 and earlier should not be affected by the ad.

Note:  I said "should not be". 

With Quicken, anything is possible now.  Who knows what they might put into the next update.  

[Rant Redacted - Disruptive]

mshiggins

I'm on Q2016 so I don't know even if I'm affected but I voted anyway. Just a thought but it's possible the ads can be blocked via the HOSTS file.

Sam, it's not that kind of ad. It's built in to the program rather than downloaded.

Peggy J Watts

I do not want ads in my Quicken.  I vote NO. 

smayer97

I do not want ads in my Quicken.  I vote NO. 

Then be sure to click VOTE at the top of this page to have your choice counted.

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Unknown

Just a thought for Quicken Windows users.  Quicken Inc might not back down on this so you should probably hold on to a copy of either Quicken 2017 or 2016.  At this time these versions can open a data file that the subscription Quicken has opened/written to.  I don't believe that Quicken Mac has this backwards data file compatibility.

smayer97

Just a thought for Quicken Windows users.  Quicken Inc might not back down on this so you should probably hold on to a copy of either Quicken 2017 or 2016.  At this time these versions can open a data file that the subscription Quicken has opened/written to.  I don't believe that Quicken Mac has this backwards data file compatibility.

Good idea for QWin.

Unfortunately, for QMac, there continue to be too many database changes due to all the development so it does not work.

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Unknown

Heck, NO!  I was totally against the subscription model when Quicken first mooted it but now completely understand that its better for them and the users if they are able to focus on developing and maintaining a single version, it significantly reducing cost to them and promising a better, bug-free product. It should also result in a fair annual subscription charge that no reasonable user should baulk against.  After all, what could be better than a permanently up-to-date product that's efficiently maintained and whose future is not in doubt.  I think Quicken shot themselves in the foot by not properly marketing the change.

To now use the "threat" of disabling a large portion of one's Quicken screen size if the user does not pay the subscription is just as wrong-headed as the original plan to prevent further data capture once the subscription had expired.  Message to Quicken: you catch far more flies with honey than with vinegar.  Your product is the best in a very limited market, with loyal users like me who have used it for over 25 years. Don't alienate us, we all having far too much to lose.  Feel free to contact me if you would like to know how to improve your communications to win over more to your new business model.

jacobs

Heck, NO!  I was totally against the subscription model when Quicken first mooted it but now completely understand that its better for them and the users if they are able to focus on developing and maintaining a single version, it significantly reducing cost to them and promising a better, bug-free product. It should also result in a fair annual subscription charge that no reasonable user should baulk against.  After all, what could be better than a permanently up-to-date product that's efficiently maintained and whose future is not in doubt.  I think Quicken shot themselves in the foot by not properly marketing the change.

To now use the "threat" of disabling a large portion of one's Quicken screen size if the user does not pay the subscription is just as wrong-headed as the original plan to prevent further data capture once the subscription had expired.  Message to Quicken: you catch far more flies with honey than with vinegar.  Your product is the best in a very limited market, with loyal users like me who have used it for over 25 years. Don't alienate us, we all having far too much to lose.  Feel free to contact me if you would like to know how to improve your communications to win over more to your new business model.

Paul, your post here is unlikely to be read by Quicken senior executives who are the ones you're trying to speak to. (Here', you're mostly speaking to fellow Quicken users like yourself, who need no convincing!) There's another avenue for posting comments to the corporate offices: visit http://quicken.com/about-us, scroll all the way to the bottom, and click on the blue "Get in Touch" button. Type (or copy-and-paste) your comments about the subscription "ad" panel there and submit them. You may or may not get a response, but the more users who complain about the current design & practice, the greater the chance they will re-think it and change it. 

Unknown

Heck, NO!  I was totally against the subscription model when Quicken first mooted it but now completely understand that its better for them and the users if they are able to focus on developing and maintaining a single version, it significantly reducing cost to them and promising a better, bug-free product. It should also result in a fair annual subscription charge that no reasonable user should baulk against.  After all, what could be better than a permanently up-to-date product that's efficiently maintained and whose future is not in doubt.  I think Quicken shot themselves in the foot by not properly marketing the change.

To now use the "threat" of disabling a large portion of one's Quicken screen size if the user does not pay the subscription is just as wrong-headed as the original plan to prevent further data capture once the subscription had expired.  Message to Quicken: you catch far more flies with honey than with vinegar.  Your product is the best in a very limited market, with loyal users like me who have used it for over 25 years. Don't alienate us, we all having far too much to lose.  Feel free to contact me if you would like to know how to improve your communications to win over more to your new business model.

Thanks, Jacobs, have now sent them a message.

Rich_M

I'm on Q2016 so I don't know even if I'm affected but I voted anyway. Just a thought but it's possible the ads can be blocked via the HOSTS file.

Even if its a web page being displayed, you would not reclaim the space being occupied by it.

Unknown

Heck, NO!  I was totally against the subscription model when Quicken first mooted it but now completely understand that its better for them and the users if they are able to focus on developing and maintaining a single version, it significantly reducing cost to them and promising a better, bug-free product. It should also result in a fair annual subscription charge that no reasonable user should baulk against.  After all, what could be better than a permanently up-to-date product that's efficiently maintained and whose future is not in doubt.  I think Quicken shot themselves in the foot by not properly marketing the change.

To now use the "threat" of disabling a large portion of one's Quicken screen size if the user does not pay the subscription is just as wrong-headed as the original plan to prevent further data capture once the subscription had expired.  Message to Quicken: you catch far more flies with honey than with vinegar.  Your product is the best in a very limited market, with loyal users like me who have used it for over 25 years. Don't alienate us, we all having far too much to lose.  Feel free to contact me if you would like to know how to improve your communications to win over more to your new business model.

I sent a message to that addr as well.  But, I think to no avail, as they seem to think customer issues are resolved by their customer team, possibly if escalated. To me it doesn't matter, as unless you are using Quicken totally manually, you can't do much with out an active subscription.  Looks like they've gone so far as to disable downloaded transaction history from your bank to be uploaded into Quicken unless you have an active subscription.   Spam Ad or not. 

smayer97

Heck, NO!  I was totally against the subscription model when Quicken first mooted it but now completely understand that its better for them and the users if they are able to focus on developing and maintaining a single version, it significantly reducing cost to them and promising a better, bug-free product. It should also result in a fair annual subscription charge that no reasonable user should baulk against.  After all, what could be better than a permanently up-to-date product that's efficiently maintained and whose future is not in doubt.  I think Quicken shot themselves in the foot by not properly marketing the change.

To now use the "threat" of disabling a large portion of one's Quicken screen size if the user does not pay the subscription is just as wrong-headed as the original plan to prevent further data capture once the subscription had expired.  Message to Quicken: you catch far more flies with honey than with vinegar.  Your product is the best in a very limited market, with loyal users like me who have used it for over 25 years. Don't alienate us, we all having far too much to lose.  Feel free to contact me if you would like to know how to improve your communications to win over more to your new business model.

BTW, for QWin, disabling all online functionality, including downloading data into Quicken, has been part of the business model of Quicken since at least 2007. 

For QMac, this was only introduced since QM2015 came out but was not experienced until for some QEM support expired shortly after, though for most for the first time not until April 2018 when QM2015 expired (since many migrated from QM2007 directly, which does not expire). 

(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)

SimonSezSo

Has anyone tried to dock and undock the "To Do Bar" to see if that makes it goes away?  Just a thought.

Unknown

Heck, NO!  I was totally against the subscription model when Quicken first mooted it but now completely understand that its better for them and the users if they are able to focus on developing and maintaining a single version, it significantly reducing cost to them and promising a better, bug-free product. It should also result in a fair annual subscription charge that no reasonable user should baulk against.  After all, what could be better than a permanently up-to-date product that's efficiently maintained and whose future is not in doubt.  I think Quicken shot themselves in the foot by not properly marketing the change.

To now use the "threat" of disabling a large portion of one's Quicken screen size if the user does not pay the subscription is just as wrong-headed as the original plan to prevent further data capture once the subscription had expired.  Message to Quicken: you catch far more flies with honey than with vinegar.  Your product is the best in a very limited market, with loyal users like me who have used it for over 25 years. Don't alienate us, we all having far too much to lose.  Feel free to contact me if you would like to know how to improve your communications to win over more to your new business model.

A loss for Quicken as one can import bank data (at least US Bank) to upload into other programs without a subscription. I'm willing to pay for the program, just not for on-line features that work 'most' of the time, and I'd rather live without. 

Rich_M

Just a thought for Quicken Windows users.  Quicken Inc might not back down on this so you should probably hold on to a copy of either Quicken 2017 or 2016.  At this time these versions can open a data file that the subscription Quicken has opened/written to.  I don't believe that Quicken Mac has this backwards data file compatibility.

@QPW, That is good to know. Have you actually tested that out?

Unknown

Just a thought for Quicken Windows users.  Quicken Inc might not back down on this so you should probably hold on to a copy of either Quicken 2017 or 2016.  At this time these versions can open a data file that the subscription Quicken has opened/written to.  I don't believe that Quicken Mac has this backwards data file compatibility.

@Rick M,

Yes I have tried it, in fact for quite a while I had my machine on the latest version of Quicken and my wife's on Quicken 2017 both reading the same data file.

Quicken Kathryn

Hello All,
We appreciate your feedback on this box in expired-subscription Quicken products, and we've taken your feedback to our development and marketing teams.  While it's possible this could change in the future, this messaging will remain the same for now.  

Unlike many subscription products, when your Quicken subscription expires, you're still able to add or remove transactions, view your transaction history, run reports, and use Quicken as often as you like in 'manual' mode.  This in-product messaging rose out of a necessity to let expired users know about product updates, benefits, and other sale offers that we hope will lead users to resubscribe to our products.  If expired users choose not to resubscribe, then this messaging does not prevent them from using Quicken in any way.

I hope this explanation makes sense--as this Idea is not planned, I will close this thread; however, you can continue to vote on this thread, and it will be reopened and responded to if there are any changes in the future.

Thanks,
Quicken Kathryn

Unknown

This reply was created from a merged topic originally titled Annoying message panel on main screen.


I have a "Oh no! You're , missing out." message on the right side of my screen.  I would like to get rid of it.  I am not interested in having connected services and wish not to be reminded all the time.

jacobs

Craig, take a couple minutes to read the thread above that your post was merged into. You'll see that (a) there is no way to get rid of the panel on the right side of the screen, (b) users are very unhappy about it, and (c) Quicken has (so far, at least) said "this is part of our business model, so it's not going to change." The only way to get rid of the panel is to stay on a current subscription (whether you need connected services or not).

Unknown

The company line is that all the advertising done is in the interest of the user, however, I feel this is simply a high pressure sales tactic. The software has not improved in the way I use it as a standalone check on the financial institutions that I deal with.
I have voted with my wallet, in that I have evaluated several alternatives and selected one that offers the same functionality that I need with out the need for constant internet connectivity that the expired version now needs. Converting was very seamless, only needing to input the recurring transactions.
I now only need to put up with Quicken for archival purposes.

Unknown

Hello All,
We appreciate your feedback on this box in expired-subscription Quicken products, and we've taken your feedback to our development and marketing teams.  While it's possible this could change in the future, this messaging will remain the same for now.  

Unlike many subscription products, when your Quicken subscription expires, you're still able to add or remove transactions, view your transaction history, run reports, and use Quicken as often as you like in 'manual' mode.  This in-product messaging rose out of a necessity to let expired users know about product updates, benefits, and other sale offers that we hope will lead users to resubscribe to our products.  If expired users choose not to resubscribe, then this messaging does not prevent them from using Quicken in any way.

I hope this explanation makes sense--as this Idea is not planned, I will close this thread; however, you can continue to vote on this thread, and it will be reopened and responded to if there are any changes in the future.

Thanks,
Quicken Kathryn

The advertising DOES impact the use of Quicken in that you can't see the full register anymore i.e. category and memo entries are squashed together and literally quite unreadable.  After using Quicken 30+ years without an issue like the HUGE advertising box on the right side of the program, it appears that Quicken has no regard for us faithful users.  I'm going to be perfectly frank about this new "subscription" idea.  I am 68, on a very small fixed income.  Things like medical care premiums (Medicare) and Part D prescriptions take precedence over upgrading Quicken and this new annual subscription fee.  Yes, it's a fee plain and simple.  I have Microsoft Office Suite.  Been using it for 8 or 9 years now without upgrading to the most current version.  Do I get inundated with emails to upgrade?  NO  Have they put a HUGE advertisement within the programs themselves?  NO  Shame on Quicken!

Unknown

The company line is that all the advertising done is in the interest of the user, however, I feel this is simply a high pressure sales tactic. The software has not improved in the way I use it as a standalone check on the financial institutions that I deal with.
I have voted with my wallet, in that I have evaluated several alternatives and selected one that offers the same functionality that I need with out the need for constant internet connectivity that the expired version now needs. Converting was very seamless, only needing to input the recurring transactions.
I now only need to put up with Quicken for archival purposes.

Did you go back to a previous version of Quicken?

Unknown

The company line is that all the advertising done is in the interest of the user, however, I feel this is simply a high pressure sales tactic. The software has not improved in the way I use it as a standalone check on the financial institutions that I deal with.
I have voted with my wallet, in that I have evaluated several alternatives and selected one that offers the same functionality that I need with out the need for constant internet connectivity that the expired version now needs. Converting was very seamless, only needing to input the recurring transactions.
I now only need to put up with Quicken for archival purposes.

Karen reread what John said.  He dumped Quicken and went with a different personal finance program.

Sounds like a reasonable thing to do given this new policy if one is just going to be entering transactions manually.

I think Quicken Inc is making a BIG mistake.

It seems to me that all of the old Quicken marketing people from Intuit must have transferred from Inuit to Quicken inc because they are still treating the customers as "opponents" they have beat over the head to make them buy their product.

Unknown

Well said. Totally agree.

smayer97

Well said. Totally agree.

Then be sure to click VOTE at the top of this page!  :-)

(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)

Unknown

The company line is that all the advertising done is in the interest of the user, however, I feel this is simply a high pressure sales tactic. The software has not improved in the way I use it as a standalone check on the financial institutions that I deal with.
I have voted with my wallet, in that I have evaluated several alternatives and selected one that offers the same functionality that I need with out the need for constant internet connectivity that the expired version now needs. Converting was very seamless, only needing to input the recurring transactions.
I now only need to put up with Quicken for archival purposes.

Now I just have to weedel out of John what he went with. I had thought along the same line, but haven’t found one yet. Help me out John.