request for sign on
It's super frustrating that I have to type my qid and pass several times per account just to down load. So if I have 10 accounts and on avg 6 x for each account. I'm retyping 60+ times per download
I checked my system and says I'm up to date. This has been going on since I've upgraded to 2016 home/business. This makes me not want to use the program. Any fixes?
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Questions? Check out the Quicken Windows FAQ list
Questions? Check out the Quicken Windows FAQ list
Are you using the Password Vault? Could it be corrupt?
Information: https://community.quicken.com/discussion/7871028/quicken-bill-pay-discontinues-on-5-31-20-introducing-quicken-bill-manager
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1
Thank you for taking the time to share your experience with the Community and I agree with @mshiggins, that is a lot of times to be asked to sign-in. Typically when I see repeated sign-in requests back to back like that, it can be an indicator that the data file didn't complete registration successfully or completely.
May I ask, if you go to the Edit tab at the top of Quicken and select "Preferences", then "Quicken ID, Mobile & Alerts" from the window that opens - does a small white window immediately open asking you to sign-in to the Quicken ID? If so, please close the window as many times as necessary until the Preferences window loads - is there a blue link that says "Try Again"? Or does the information in the window load and show your Quicken ID details as seen in the screenshots below?
May I also ask what Release version your Quicken is on? This information can be found under the "Help" menu and About Quicken.
Thank you,
Sarah
Hello: R 14.12 Build 25.1.14.12
Under preferences it always says try again and has done this since upgrading. I'm behind a firewall if that matters. I spent almost an hour on the phone with tech support and it still didnt' fix the issue.
Thank you for your assistance.
Thank you for those additional details although they do raise a few new questions.
Where is the data file stored? On the local hard drive or a network/cloud drive?
Is the firewall a personal or corporate firewall?
Were any connectivity troubleshooting steps taken with the Support agent such as, confirming Quicken can connect to the internet by going to the Help > Quicken Support option, disabling the antivirus/firewall during registration of the data file, creating a secondary Windows Administrator account or rebooting into Safe Mode with Networking? If so, what were the results?
Are you connected to the Internet via WiFi or Ethernet (hardwired) connection?
If using WiFi - does switching to Ethernet or a different WiFi signal such as a Mobile Hot Spot make any differences?
I also took the liberty of searching our internal Support system to review the contact with Support but unfortunately was unable to locate the case. Do you happen to have the case number for this contact? I'd like to review it to better understand exactly what was checked and/or troubleshot already.
Thank you,
Sarah