"Unable to update billers" error when linking a bill payee

I just installed Version 9.30.  Due to all the issues with the previous version of 2018 related to bill reminders & online payees, I had to remove all linked payees, bill pays, etc. in order to avoid encountering those issues and be able to manage my bills reliably.

After months of waiting, 9.30 was released and those issues are supposedly addressed.  However, in order to verify, I need to add my linked payees back in.

Unfortunately, I'm unable to link a bill to an online payee and am encountering the error "Unable to update billers"

Steps to reproduce:

1. Bills & Income Tab
2. Locate a bill
3. Choose “Edit this
instance an all future instances” from the drop-down menu on the row of
the bill
4. Choose “Link it Now”
hyperlink
5. Click “Link it Now”
button
6. Type in “Sprint”
7. Choose “Sprint” from
list
8. Input UID/PWD & click continue

Expected Behavior
Quicken successfully completes the link process after authenticating my credentials

Actual Behavior
Quicken displays authentication status message and then displays "Unable to update billers" error.

Note that I have tried multiple billers and encounter the same situation on each of them.

image

Comments

  • miklkmiklk SuperUser ✭✭✭✭✭
    edited June 2018
    It may be a temp outage BUT if not:

    You may want to try Sign in as different user (Edit/ Preferences/Quicken ID)

    NOTE: YOU ARE STILL USING THE SAME QuickenID but when you sign out and back in, it clears that problem sometimes. Make sure you know your QuickenID and password before trying
  • Barry SchnellBarry Schnell Member ✭✭
    edited May 2018
    miklk said:

    It may be a temp outage BUT if not:

    You may want to try Sign in as different user (Edit/ Preferences/Quicken ID)

    NOTE: YOU ARE STILL USING THE SAME QuickenID but when you sign out and back in, it clears that problem sometimes. Make sure you know your QuickenID and password before trying

    Thanks miklk, appreciate your input.

    Unfortunately, this does not appear to be a "temp outage" as the problem has been occurring for nearly 24 hours now.

    Regarding signing in as a different user, I understand your line of thinking (e.g. "resetting things") but per the documentation, "signing out" resets information (e.g. cloud, credit score, etc.) that I do not want to risk having to "re-sync" as of yet.  Given all the changes to bill payees in this release and given it's been nearly 24 hours, this issue is likely related to an underlying issue with software so I'm going to give Quicken an opportunity to provide input before I take on the risk of signout/signin breaking something else.
  • Rob WilliamsRob Williams Member
    edited June 2018
    miklk said:

    It may be a temp outage BUT if not:

    You may want to try Sign in as different user (Edit/ Preferences/Quicken ID)

    NOTE: YOU ARE STILL USING THE SAME QuickenID but when you sign out and back in, it clears that problem sometimes. Make sure you know your QuickenID and password before trying

    Signing out and back in only caused Quick to crash.  No errors, it just vanished.  On launching Quicken again I tried to add a biller with the same results.  How do they manage to keep breaking things that were previously working?
  • John WindJohn Wind Member
    edited January 12

    Same problem.... This appears to be a known issue with Quicken, I found a reply from Quicken support stating this, dated  3 days ago but it was in reference to Quicken 2017.

    This would be a nice feature if it worked, I have been trying to use it for a year but its too unstable. Its has pulled the wrong bill amounts, it has entered transactions in the register without my input, it has entered payment for the wrong year.

    I have been a Quicken user for 20+ years but when this current subscription expires I will be switching to MoneyDance, less features but what features it has seems to work, more then I can say for Quicken.

    It appears to me, that they need to stop trying to add features to this cobbled up mess of code and focus on creating a new application from the ground up. if they do that I would gladly try it again but at this point I'm done.


    Here is the statement from a Quicken Officialimageimage



    image
  • Randy SmithRandy Smith Member
    edited June 2018
    I was told on Friday (5/31/2018) morning that this would be resolved within two hours. It is Sunday and it is not. I feel cheated that I had to start subscribing to this software that is now so incredibly buggy. I guess it is time to look for a new solution. I've put about 20 hours of my time into trying to get this thing to work since converting to Hobe & Business 2018 in March and it is still the buggiest piece of commercial software I have ever encountered.
  • Barry SchnellBarry Schnell Member ✭✭
    edited June 2018
    Installed 9.30 on 5/30/2018, "Unable to update billers" still occurring over 3 days later.  Tried signout/in, but no difference.

    I wish I could say two-steps forward one step back with Quicken 2018, but alas, it's just 3 steps backwards.

    Beyond fixing what has become the most unreliable version of Quicken ever, I would like to know what Quicken is doing internally to address their inefficient and ineffective software development process?

    In the meantime, it's back to researching alternatives as this has become a hopeless situation with Quicken.
  • John WindJohn Wind Member
    edited June 2018

    Randy & Barry,

    I have been looking for a while for a replacement, the best Desktop, non cloud based package I have found is MoneyDance.

    It imports Quicken Data but be prepared to fix somethings that do not import correctly. Hope is helps.

    I'm so disappointed with Quicken after being a long time user.

  • Barry SchnellBarry Schnell Member ✭✭
    edited June 2018
    Does Quicken have an official position on this issue that has existed prior to 9.30 but has since increased in scope/frequency?
  • Randy SmithRandy Smith Member
    edited June 2018
    I was told a fix is in the next release, but the schedule is not set.
  • Rob WilliamsRob Williams Member
    edited June 2018

    I was told a fix is in the next release, but the schedule is not set.

    We were told the fix was in the last release, but things only got worse.
  • Randy SmithRandy Smith Member
    edited June 2018

    I was told a fix is in the next release, but the schedule is not set.

    I understand. I was told this just this morning.
  • John WindJohn Wind Member
    edited June 2018

    My last comment was removed by the moderator because I said the following;

    "Randy & Barry

     I have been looking for a while for a replacement, the best Desktop, non cloud based package I have found is ??????????.

    It imports Quicken Data but be prepared to fix somethings that do not import correctly. Hope is helps.

    I'm so disappointed with Quicken after being a long time user."

    The reason given is it violated the "No Selling" policies, this moderator does not understand the difference between selling an item vs giving an opinion.

    This just re-enforces my decision to drop Quicken.

  • Rob WilliamsRob Williams Member
    edited June 2018

    What product will you be switching to?  That information is not sales related and should be allowed.

  • John WindJohn Wind Member
    edited June 2018
    MoneyDance
  • Barry SchnellBarry Schnell Member ✭✭
    edited June 2018
    Installed 9.33 today and I'm how able to link billers again. 

    There is nothing in the release notes for 9.33 that would indicate anything related to this was fixed so no way to know if 9.33 fixed this or if today is just my "lucky" day.  I've been running 9.3 for 8 days now and was unable to link a biller despite trying signout/in, super validate, etc.

    YMMV :)
  • Rob WilliamsRob Williams Member
    edited June 2018
    Well, much to my surprise I fired up Quicken this morning and checked to verify I was still on R9.30 and I was.  I tried to link a biller and it actually worked.  I will now update to R9.33 and verify it still does.
  • Randy SmithRandy Smith Member
    edited June 2018
    I am on Home BUsiness and Rental Property 2018 and 9.33 does not seem available for me yet. Still I could add the online billers today. It seemed to get confused a bit with what had already been paid, but hopefully the corrections will stick.
  • Randy SmithRandy Smith Member
    edited June 2018
    I think this indicates the inability to get the "Billers List" was a server-side problem, and not a problem in the code.
  • MattMatt Member ✭✭
    edited January 16
    I have 2019 and have this same problem. After answering the security questions it fails and I get the same old error Unable to update billers. Hard to believe this error has been out there for years and yet they cannot find a permanent fix.
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