Need to improve the visual ease of access functions in Quicken 2018 (5 Legacy Votes)

Pete BPete B Member ✭✭
edited October 25 in Display/UI (Windows)

In Quicken Premier 2018 for Win 7 Pro, the colors used for the entire software display screens are very difficult to see for people like me who have limited visual acuity, especially regarding the very bright white backgrounds of the application screens with **very** light and dim font colors. 

I have a very hard time even seeing any of the characters used for the labels, info, function titles, menus, messages, etc. due to the very light font colors on a bright white background.  For people with problems like mine, the lettering and other characters etc. are just a very dim blur on the glaring bright white background due to the extremely low contrast between the foreground and background displays..

Most software nowadays corrects this problem with an ease of access utility that allows users to adjust screen and font foreground, background colors, and style, color and size of fonts, menus, etc. so that the software is comfortable to use, even often providing an ability to display the entire application in a high contrast reverse-color mode.. 

This lack of visual clarity would not be as severe a problem, for example, if the software screens even simply adjusted the display to accommodate the users who switch to a high-contrast display mode in Windows, but no such functionality is provided;  the only recognition by Quicken of the user display mode is with the software borders and window menus, the main display does not adjust.

I would hope that someone at Quicken would recognize this problem and give us folks with vision problems some help.  I have another financial program, [removed] (acquired mainly because of this Quicken problem), which has an excellent set of functions allowing users to adjust all the displays for registers, reports, menus, options, etc. to the full range of Windows colors desired by the user;  if for example I prefer a black screen background with white or yellow lettering on a dark grey register background, it is very simple to do.  Such accessibility would be a great improvement for Quicken.

Pete B


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  • splashersplasher SuperUser ✭✭✭✭✭
    edited October 2018
    I agree and I don't even have any visual impairments. 
    -splasher  using Q since 1996 -  QW 2015, 2016, 2017 & Subscription  -  Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • Pete BPete B Member ✭✭
    edited June 2018

    So you can imagine how difficult it is for someone like myself who has vision acuity problems.

    Some of this I blame on Microsoft for their leap to all things Aero with Win 7.  There were never such problems with WinXP and earlier versions of Windows.  MS glamorized the switch to frothy, misty, barely legible screen displays without considering the consequences for such as us.  When I first started using Win 7, the first thing I had to do was find a util that provided a means for me to replace the Windows Logon screen, because it was so "misty" with its very bright very light blue background and very light white text that I could not even read any messages or such on it, hampering my ability to see error messages, etc. 

    As well, this problem is not exclusive to Quicken;  I have some other software that I use, such as my antivirus software, that presents the same visual access problems. I also continue to use some versions of other software that are outdated, simply because the updated versions switched to this new misty look.

    But I realize too that it would be no easy task to incorporate a whole range of improved ease of access functionality to the present Quicken product, but if every tablet and phone maker, and browser makers like Firefox and Chrome, Adobe and FoxitPHANTOM PDF utils, and even MS itself in its other products, can do it, why should not Quicken be able to do the same?

    There are a number of screens in Quicken that are just unusable for me due to my inability to discern the controls and such on the screens, and some of these may be necessary to use if something gets problematic in the software. 

    I had another problem with Quicken a short while back, necessitating me to enlist the aid of their customer support. I actually had a tech person remotely viewing my Quicken screens to diagnose and correct the problem;  it was pathetic that I had to have her literally instruct me how to move my mouse cursor on the screens to access the various controls and other functions because I was totally unable to discern what was actually present on the screens. 

    Fortunately, she was very patient and helpful and we resolved all my issues, but it was not without great difficulty and it took more time than should have been needed.  Had it not been for that, I may have had to abandon using Quicken until or unless I could find someone to help me with seeing the screens and resolving the issues for me.

    So let us hope that someone at Quicken attends to the issue here.

    Thanks

    Pete B

  • mshigginsmshiggins SuperUser ✭✭✭✭✭
    edited June 2018
    Pete B said:

    So you can imagine how difficult it is for someone like myself who has vision acuity problems.

    Some of this I blame on Microsoft for their leap to all things Aero with Win 7.  There were never such problems with WinXP and earlier versions of Windows.  MS glamorized the switch to frothy, misty, barely legible screen displays without considering the consequences for such as us.  When I first started using Win 7, the first thing I had to do was find a util that provided a means for me to replace the Windows Logon screen, because it was so "misty" with its very bright very light blue background and very light white text that I could not even read any messages or such on it, hampering my ability to see error messages, etc. 

    As well, this problem is not exclusive to Quicken;  I have some other software that I use, such as my antivirus software, that presents the same visual access problems. I also continue to use some versions of other software that are outdated, simply because the updated versions switched to this new misty look.

    But I realize too that it would be no easy task to incorporate a whole range of improved ease of access functionality to the present Quicken product, but if every tablet and phone maker, and browser makers like Firefox and Chrome, Adobe and FoxitPHANTOM PDF utils, and even MS itself in its other products, can do it, why should not Quicken be able to do the same?

    There are a number of screens in Quicken that are just unusable for me due to my inability to discern the controls and such on the screens, and some of these may be necessary to use if something gets problematic in the software. 

    I had another problem with Quicken a short while back, necessitating me to enlist the aid of their customer support. I actually had a tech person remotely viewing my Quicken screens to diagnose and correct the problem;  it was pathetic that I had to have her literally instruct me how to move my mouse cursor on the screens to access the various controls and other functions because I was totally unable to discern what was actually present on the screens. 

    Fortunately, she was very patient and helpful and we resolved all my issues, but it was not without great difficulty and it took more time than should have been needed.  Had it not been for that, I may have had to abandon using Quicken until or unless I could find someone to help me with seeing the screens and resolving the issues for me.

    So let us hope that someone at Quicken attends to the issue here.

    Thanks

    Pete B

    Pete B, you may want to consider signing up to beta test. There has been some effort in recent years to make Quicken more accessible for vision impaired users who use screen readers.


    Your input on how to make Quicken easier to use for folks with impaired vision would be helpful.


    Info on how to sign up is here:
    https://www.quicken.com/support/how-d...
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • Pete BPete B Member ✭✭
    edited June 2018

    Well, the problem with that is that, as I describe above, I would likely only be able to evaluate the ease of visual access functionality, because without that ability I cannot really operate the software well enough to determine its overall performance in other respects.

    However, if you think that limited evaluation would help, I will go ahead and offer my services to that group, and we will see what comes of it...

    Pete B



  • Pete BPete B Member ✭✭
    edited June 2018
    Pete B said:

    Well, the problem with that is that, as I describe above, I would likely only be able to evaluate the ease of visual access functionality, because without that ability I cannot really operate the software well enough to determine its overall performance in other respects.

    However, if you think that limited evaluation would help, I will go ahead and offer my services to that group, and we will see what comes of it...

    Pete B



    After looking at the info on the beta test site, I do not think the folks there are looking for someone such as me.  The reqs seem to indicate that the site operators will determine the parameters of the software they want you to test, rather than me just stipulating that I could only be able to work toward increased accessibility for viually impaired users.  So, unless you can consult with them and determine differently, I am afraid I will have to pass on this. It was a good idea, and within the limits I stated I would be glad to help, so let me know if the development team needs someone like myself.

    Pete B


  • mshigginsmshiggins SuperUser ✭✭✭✭✭
    edited June 2018
    Pete B said:

    Well, the problem with that is that, as I describe above, I would likely only be able to evaluate the ease of visual access functionality, because without that ability I cannot really operate the software well enough to determine its overall performance in other respects.

    However, if you think that limited evaluation would help, I will go ahead and offer my services to that group, and we will see what comes of it...

    Pete B



    Pete, they need all sorts of testers and different types of testing. There is generally some structured testing, but one of the best testing methods is just trying to use Quicken to do your normal Quicken activities. It's not a long term commitment - unless you want it to be. You could sign up and try it out, then drop out if you feel like it's not working out.
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • I'm getting on in years and my eyes are not as good as they once were. As a result I have a great deal of difficulty seeing the "washed out" pages of the program and in particular the light blue and light pink print of the program. Really wish you would offer a setting in the program to set it up for "dark black" and "bold" print so I could see what's on my screen. Been using Quicken for the last 15 years - couldn't live without it - and would really like to more easily see what's on my screen.

    Other programs I use have an option to do this and it really helps in using them.
  • Jim_HarmanJim_Harman SuperUser ✭✭✭✭✭
    You are talking about viewing the program on your screen, not printing on paper, right?  If so would you mind if I change the title of you post to "High contrast viewing option ..."?

    Also you might want to experiment with the settings in Edit > Preferences > Colors and the Gray reconciled transactions setting in Edit > Preferences > Register to see if any of those make things better for you..
    -- Jim QWin Premier subscription
  • edited January 14
    I have QUICKEN 2018.  For me, the light blue color of the font in the ACCOUNT window is too light.  I changed the font on the register side, but that did not affect the ACCOUNT window. Is there a way to change the font in the ACCOUNT window?
  • I don't know how the percent your users who are elderly but as we live longer Age Related Macular Degeneration (AMD) is becoming a major problem with the elderly. The ability to change fonts over a range as well as the contrast and the darkness of print would greatly help those suffering with this problem. I have AMD and make many mistakes mis-reading numbers due to the font size, contrast and darkness of the print. If all were adjustable within a range setting it would be most helpful. I know you can have one adjustment to a large print but that causes difficulties with some of the other functions. A range of adjustments would give much greater flexibility.

    Thanks for your consideration.

    Dr. Rollan Gongwer, O.D., F.A.A.O.,
    an elderly retired Optometrist.
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