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Has anyone had this sync error? The desktop transaction in "on" for $0.00 was not synced.

Has anyone had this sync error? The desktop transaction in "on" for $0.00 was not synced. An internal problem has occured while processing your request.

Comments

  • UKRUKR SuperUser ✭✭✭✭✭
    edited November 2018

    To be able to give
    you a correct answer, we need to know what version, feature level and release
    of Quicken you are using.  An answer
    given for one product may not apply to the other.

    Which version of Quicken do you have: Quicken Mac or Quicken for Windows? US or
    Canadian version?

    Click Help / About Quicken (Mac: Quicken / About Quicken) to determine
    year/version, feature level (edition) and release.

    What version of Windows or Mac OS are you using?

  • Thomas SpragueThomas Sprague Member
    edited July 2018
    I get the same error.
    Quicken Deluxe for Windows 10
    R 9.34
    Build 27.1.9.34
  • Unknown Member
    edited July 2018
    UKR said:

    To be able to give
    you a correct answer, we need to know what version, feature level and release
    of Quicken you are using.  An answer
    given for one product may not apply to the other.

    Which version of Quicken do you have: Quicken Mac or Quicken for Windows? US or
    Canadian version?

    Click Help / About Quicken (Mac: Quicken / About Quicken) to determine
    year/version, feature level (edition) and release.

    What version of Windows or Mac OS are you using?

    Quicken premier 2018 for windows R10.10. I got the error again this a.m. I'm using windows 10
  • Unknown Member
    edited August 2018
    I get the same error with Quicken RPM 2017 R17.2 Build 26.1.17.2
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    edited October 2018
    To Robert and Thomas and Carl,
    What does 'transaction in "on"' mean?  That phrase makes no sense to me.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Unknown Member
    edited August 2018

    To Robert and Thomas and Carl,
    What does 'transaction in "on"' mean?  That phrase makes no sense to me.

    "on" might be the account.  Most likely that is literally the error message.

    Maybe there is some kind of internal "on" account the error message is referring to.

    I remembered people reporting such an error in the past.  Here is one:
    https://getsatisfaction.com/quickencommunity/topics/cloud-sync-error-the-desktop-transaction-in-on-for-0-00-was-not-synced
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    edited August 2018

    To Robert and Thomas and Carl,
    What does 'transaction in "on"' mean?  That phrase makes no sense to me.

    Notice the difference in punctuation between the 2 error messages.  This one only has the double quotes around the word "on", which makes is quite different from the message that QPW references ... which apparently has blank/null values.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Unknown Member
    edited November 2018
    UKR said:

    To be able to give
    you a correct answer, we need to know what version, feature level and release
    of Quicken you are using.  An answer
    given for one product may not apply to the other.

    Which version of Quicken do you have: Quicken Mac or Quicken for Windows? US or
    Canadian version?

    Click Help / About Quicken (Mac: Quicken / About Quicken) to determine
    year/version, feature level (edition) and release.

    What version of Windows or Mac OS are you using?

    Same error
  • Efraim PetelEfraim Petel Member
    edited December 2018
    Having the same issue on Quicken 2019 windows 10, where I get the following error message when I sync desktop to cloud: "The desktop transaction in ** on ** was not synced" and it prevents syncing.
  • Unknown Member
    edited December 2018

    Having the same issue on Quicken 2019 windows 10, where I get the following error message when I sync desktop to cloud: "The desktop transaction in ** on ** was not synced" and it prevents syncing.

    Have you just tried to delete the transaction, close Quicken and then re-enter it when you open Quicken again?
  • Efraim PetelEfraim Petel Member
    edited January 2019
    I could not delete transaction as nothing points to a specific one. the error message points to a: ** (star star) transaction on ** (start star, again) at 0.00 value - I could not find any such transaction.
  • Unknown Member
    edited January 2019
    I'm having the same problem in Quicken 2017 Deluxe except it says "The referenced resource (parameter=acountID, id=148477616269371904) does not exist. I've tried deleting old cloud data, but that doesn't fix it.
  • Unknown Member
    edited January 2019
    Same error message here. Just downloaded Quicken Deluxe, 2019, Canada, today. There is no $0.00 transaction to delete. Makes me want to delete everything and just start over.
    R15.24
    Build 27.1.15.24

  • Unknown Member
    edited January 2019
    Followed these instructions and it cleared it up.

    Do you use the Mobile app on your smart phone?

    If no, turn Sync off completely.

    If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy

    Go into Edit / Preferences / Quicken ID, Mobile & Alerts for the necessary options.
  • Unknown Member
    edited January 2019
    What are the necessary options?  I don't see any reset options following Kevin's advice once in the Quicken ID, Mobile & Alerts
  • Unknown Member
    edited January 2019
    From support chat:
    1) go to Edit > Preferences > Quicken ID, Mobile & Alerts > click on the option in blue saying "Reset Cloud Data" Reset
    2) sync again
  • briangmacbriangmac Member
    I did the below and it worked!

    1) go to Edit > Preferences > Quicken ID, Mobile & Alerts > click on the option in blue saying "Reset Cloud Data" Reset
    2) sync again
  • I have the same error.  I reset the cloud data, and still have the same error.  
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    I have the same error.  I reset the cloud data, and still have the same error.  
    Hello Kathleen,

    I'm sorry to hear that you are also receiving an error and thank you for taking the time to share the details of this issue with the Community.

    If you are still receiving an error, please review the information and steps available at https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app and let us know if this helps to clear the error.

    Thank you,

    Sarah
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