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Optum Bank FSA - Not Connecting - AGGREGATOR_IN_ERROR (FI_TIMEOUT:ccscrape.102)

Doug Kruth
Doug Kruth Member ✭✭
Can No Longer download transactions from Optum Bank.  Have done all of the login troubleshooting.  Was fine until recently then I start getting the Aggregator 102 error.  Mac OS 10.13.5, Quicken Premier 2018 v5.6.3 build 56.22447.100

Comments

  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    edited July 2018
    Hello Doug,

    Welcome to the Quicken Community!  Thank you for taking the time to share the details of this issue, although I apologize that you have not received a response.

    If you are still receiving this error and have not already, I would recommend reviewing https://www.quicken.com/support/error-101-102-or-103-while-adding-account-quicken-mac.

    If the error still persists after following those steps, please contact Quicken Support so they may look into this further.

    Thank you,

    Sarah
  • Doug Kruth
    Doug Kruth Member ✭✭
    I still have this problem, nothing seems to solve it.  Also seeing similar issues for Pentagon Federal Credit Union frequently.
  • Quicken Harold
    Quicken Harold Alumni ✭✭✭✭
    edited May 2019
    Hello Doug. Appreciate your question.

    There is an ongoing issue with Optum Bank in regards to downloading transactions or waiting for long periods of time to receive a response. 

    There is currently an issue with OPTUM Bank blocking Quicken. This is a known issue and is currently being worked on at this time. 
    Customers should be advised to allow time for resolution and try their accounts every 24/48 hours.

    What errors are you getting with Pentagon FCU? 

    Please let us know so that we can best help yo.

    Respectfully,
    ~ Quicken Harold.

    A-0446 (Optum Bank)
    Quicken Harold
    Community Moderator
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    edited May 2019
    Hello Doug,

    There is currently an ongoing alert for Optum bank.

    https://community.quicken.com/discussion/7853198/ongoing-4-30-2019-error-when-trying-to-add-or-update-optum-bank/p1?new=1

    Please follow the link above to be notified of any updates on the issue.

    Thank you!
    ~~~***~~~
  • Doug Kruth
    Doug Kruth Member ✭✭
    This issue has been going on for seems like a long time now, why can't you all get these issues resolved?
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    Go re-read the very 1st sentence in the link that Tyka provided.
    Quicken can do NOTHING to resolve this error, as it's an Optum screw-up that Optum needs do fix.
    Go bug them to get it fixed.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
This discussion has been closed.