Incorrect bill reminder icon

JoeJoe Member
Quicken Premier for Windows 2018 R10.10 Build 27.1.10.10
A Bill Reminder Icon always appears next to one of my Capital One Checking Accounts (see Attached)
I do NOT use Online Billing nor have I ever used this Function. The Icon is somewhat troublesome since it blocks the view of the Icon that would indicate that the Account has new downloaded transactions. As I said, only a minor problem but one that should be fixed.image

Comments

  • mshigginsmshiggins SuperUser
    edited July 2018
    What is the text when you hover your mouse over the icon? Do you have any transactions that show Send in the check # column?
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • JoeJoe Member
    edited July 2018
    No transactions in the account show Send in the check # column
    Hover mouse on Icon: "You have tasks to perform in this account - click for details"
    Click mouse on Icon: "You have 1 online bill payment to send"Click Above text: Online Center window opens. There are no transactions listed that require action.
    No transactions show Send in the check # column for the account.
    As I stated in my original post, I do not nor have I ever used the Online Bill Payment option in Quicken. I do however, use the Bill payment function on the Capital One banks website(?)image
  • JoeJoe Member
    edited July 2018
    mshiggins said:

    What is the text when you hover your mouse over the icon? Do you have any transactions that show Send in the check # column?

    No transactions in the account show Send in the check # column
    Hover mouse on Icon: "You have tasks to perform in this account - click for details"
    Click
    mouse on Icon: "You have 1 online bill payment to send"Click Above
    text: Online Center window opens. There are no transactions listed that
    require action.
    No transactions show Send in the check # column for the account.
    As I stated in my original post, I do not nor have I ever used the Online Bill Payment option in Quicken. I do however, use the Bill payment function on the Capital One banks website(?)image
  • mshigginsmshiggins SuperUser
    edited July 2018
    Joe said:

    No transactions in the account show Send in the check # column
    Hover mouse on Icon: "You have tasks to perform in this account - click for details"
    Click mouse on Icon: "You have 1 online bill payment to send"Click Above text: Online Center window opens. There are no transactions listed that require action.
    No transactions show Send in the check # column for the account.
    As I stated in my original post, I do not nor have I ever used the Online Bill Payment option in Quicken. I do however, use the Bill payment function on the Capital One banks website(?)image

    I would try sorting the account register by Check # and looking for any entries that stand out.
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • JoeJoe Member
    edited July 2018
    Joe said:

    No transactions in the account show Send in the check # column
    Hover mouse on Icon: "You have tasks to perform in this account - click for details"
    Click mouse on Icon: "You have 1 online bill payment to send"Click Above text: Online Center window opens. There are no transactions listed that require action.
    No transactions show Send in the check # column for the account.
    As I stated in my original post, I do not nor have I ever used the Online Bill Payment option in Quicken. I do however, use the Bill payment function on the Capital One banks website(?)image

    The Quicken Account is reconciled to the online banks Total. Nothing in the Quicken entries appears to be out of wack!
  • UKRUKR SuperUser
    edited September 2018

    If you haven't done
    so already, I'd say it's time to contact Quicken Support via Chat or Phone and
    request help. Let the programmers dig deeper into that issue.
    I assume you have already copied, Validated and Supervalidated your data file and the problem persists.

    Quicken Support:

    • To contact Quicken Support,
      please use this link only: https://www.quicken.com/support#contact-support  and select Chat or Phone support
    • If you have purchased Premium
      Support (separately or included as part of your subscription to Quicken
      2018 Premier or above) call the number that can be found at the top of the
      My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to
      "Quicken Premium Support" 
      when you log in with your Quicken ID.
    • Other links or phone numbers
      found elsewhere on the Internet, even in some posts here in the Community,
      may not be from Quicken or may not be up-to-date. Use those at your own
      risk.
    • Unlike other so-called
      "Quicken support providers", this Quicken Support is free for
      supported versions.
  • mshigginsmshiggins SuperUser
    edited July 2018
    Joe said:

    No transactions in the account show Send in the check # column
    Hover mouse on Icon: "You have tasks to perform in this account - click for details"
    Click mouse on Icon: "You have 1 online bill payment to send"Click Above text: Online Center window opens. There are no transactions listed that require action.
    No transactions show Send in the check # column for the account.
    As I stated in my original post, I do not nor have I ever used the Online Bill Payment option in Quicken. I do however, use the Bill payment function on the Capital One banks website(?)image

    I would be looking only for entries in the Check # field.
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • JoeJoe Member
    edited July 2018
    UKR said:

    If you haven't done
    so already, I'd say it's time to contact Quicken Support via Chat or Phone and
    request help. Let the programmers dig deeper into that issue.
    I assume you have already copied, Validated and Supervalidated your data file and the problem persists.

    Quicken Support:

    • To contact Quicken Support,
      please use this link only: https://www.quicken.com/support#contact-support  and select Chat or Phone support
    • If you have purchased Premium
      Support (separately or included as part of your subscription to Quicken
      2018 Premier or above) call the number that can be found at the top of the
      My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to
      "Quicken Premium Support" 
      when you log in with your Quicken ID.
    • Other links or phone numbers
      found elsewhere on the Internet, even in some posts here in the Community,
      may not be from Quicken or may not be up-to-date. Use those at your own
      risk.
    • Unlike other so-called
      "Quicken support providers", this Quicken Support is free for
      supported versions.
    Thanks UKR, I Validated the file, and that corrected the problem!
  • UKRUKR SuperUser
    edited July 2018
    UKR said:

    If you haven't done
    so already, I'd say it's time to contact Quicken Support via Chat or Phone and
    request help. Let the programmers dig deeper into that issue.
    I assume you have already copied, Validated and Supervalidated your data file and the problem persists.

    Quicken Support:

    • To contact Quicken Support,
      please use this link only: https://www.quicken.com/support#contact-support  and select Chat or Phone support
    • If you have purchased Premium
      Support (separately or included as part of your subscription to Quicken
      2018 Premier or above) call the number that can be found at the top of the
      My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to
      "Quicken Premium Support" 
      when you log in with your Quicken ID.
    • Other links or phone numbers
      found elsewhere on the Internet, even in some posts here in the Community,
      may not be from Quicken or may not be up-to-date. Use those at your own
      risk.
    • Unlike other so-called
      "Quicken support providers", this Quicken Support is free for
      supported versions.
    Thanks for reporting back, Joe.
    Glad you got that fixed.
  • mshigginsmshiggins SuperUser
    edited July 2018
    From C. D. Bales:



    I'm inclined to agree with the previous comment that if your problem is caused by corruption, it's not likely it will be fixed by changes to Quicken. And you have nothing to lose by restoring a backup (or multiple backups) to a separate folder to see whether an older version does not have the problem. If you don't want to keep the restored backup, you just revert back to your current file.



    But, there is another approach you can try.



    First though; you said you tried Validate & Repair, but you didn't say that you tried that on a Quicken Copy of your data. If you did not do that, I would try it now. If that repairs the problem, keep using the Validated Copy.


    _ File > File Operations > Copy


    _ Open the Copy


    _ File > File Operations > Validate and Repair



    If Validating a Quicken Copy of your data does not fix the problem, you can try another approach in that same Copy (if you don't like the results here, you can just revert to the pre-Copy file - your pre-Copy file is your "backup" for this other approach ... but don't let that deter you from making a second backup).



    This alternate approach consists of creating a new Quicken account, moving the transactions from the old account to the new account, then deleting the old account.



    _ Create two Banking > Transaction reports (PDF's would do) for the old account: one for Reconciled transactions, and one for non-Reconciled transactions (these may help verify the results of the process).


    _ Create a new Quicken account of the same type as the one with the invalid Reminder icon.


    _ "Move" transactions from old to new account, as per:


    https://getsatisfaction.com/quickenco...


    _ Create two Banking > Transaction reports (PDF's would do) for the new account: one for Reconciled transactions, and one for non-Reconciled transactions. Compare to the first pair of reports - if needed.


    _ When you are confident that the new account is correct, delete the old account.
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
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