Account Bar Balance Does NOT Match Register Balance
Using 2018 R11.20, The accounts bar balance does not match the balance shown in the register. The register is correct. Not affected by the savings goals. No uncleared/un-reconciled transactions. Repaired/validated did not fix it. I've seen a lot of other posts on this but no solutions. Finance software that doesn't display correct balances is useless to me.
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How much is the difference?
Does the difference equal the sum of certain transactions, unpaid reminders and/or savings goals entries?
How long has this been going on?
Without working with your data, it's practically impossible for us to figure out what may be wrong.
The problem was first noticed a week or so ago. No past due reminders and/or un-entered reminders. The difference matched one transaction/transfer that was reconciled before the issue occurred. deleting the transaction/transfer caused the balance in the accounts list to adjust by the same amount (ie the difference in values was unchanged). The other account involved in the transfer is correct. No savings goals are used with this bad account, but the other account involved in the mentioned transfer does have savings goals associated, but the balance of this account displays correctly and correctly reacts to "Shows Savings Goals Transactions in register".
I rather suspect that your balance problems may be caused by Sync to Mobile messing up transfer transactions, especially if this problem is "new as of the installation of patches for R 11.18"
It's my understanding that the Quicken programmers are working on it, but I'm not sure if they're aware of Savings Goals possibly having an impact on this issue.
You might want to call Quicken Support and make them aware of your issue.
Quicken Support:
please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support
Premium Support (purchased separately or included as part of your
subscription to Quicken 2018 Premier or above) call the number that can be
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"Quicken Premium Support"
when you log in with your Quicken ID.
found elsewhere on the Internet, even in some posts here in the Community,
may not be from Quicken or may not be up-to-date. Use those at your own
risk.
"Quicken support providers", the real Quicken Support is free
for all currently supported versions.
I'm now and have been using the mobile app. The app shows correct values for today's balance, online balance, and future balance in the banking and credit page.
1. Deleted all savings goals - All balances match between register and account list (current, online, and future).
2. Added savings goal, with no transactions.
a. With "show current savings goals" turned on, the current and future balances are correct.
b. with "show current savings goals" turned off, the current and future balances are incorrect and do not match any values in register.
3. Deleted savings goals while the "shows savings goals" setting was turned on (showed the correct value in the accounts list) - After doing this all the values we correct.
4. Added a new savings goal with no transactions
5. With "show savings goals" setting turned off (incorrect values shown) I deleted the savings goal.
-The balances now remain in their incorrect state (both future and current are incorrect).
- have not been able to revert back by adding/deleting savings goals - forced to revert to backup copy. Again, no savings transactions have been entered, just a savings goal. Value of goal did not affect it. Data did not affect it, but the incorrect value was always the same.
Recently rebuilt the account in a new Quicken file, and no more issues.. not saying that's a viable solution (frankly, I'd call it unacceptable if someone tried to tout it as a solution) -- just saying the problem is likely somewhere in the database file for the account.
A paycheck, that was setup with tax info and 401(k) deposits, after being cleared, matched, reconciled, somehow changed such that in the register of the account that the paycheck is deposited in only shows a deposit equal to the 401(k) contribution value (which is deposited into a different account). So let's say the paycheck is $1000 and the 401(k) is $200, my account register shows a deposit of $200 rather than $1000. The $200 deposit also shows up in the 401(k) account. The net salary end up nowhere. This causes the register balance of that account to be off by the difference of net salary to 401(k) (-$800 in the example). To try and correct the issue I deleted the paycheck deposit and then rescheduled the next paycheck to the deleted paycheck date. I entered that paycheck and now the register displays the correct value at the bottom right (online, ending, and current all correct). The value displayed in the accounts bar on the left is now incorrect. It shows one paycheck greater than it should (+$1000 greater in example).
Generally, I can delete the transfer within the paycheck and recreate it to fix the transaction.
If I'm doing file validations semi-regularly, it'll show up in the log as a faulty transaction prior to it actually breaking.
I validate my file pretty regularly and after validating this transaction was flagged as broken (although I'm not sure if I remember it being flagged before I started trying to fix it), but I can't figure out how to fix it. It says to delete and re-add, but that leads to the mismatched balances.
Note that in the case of an investment account you need to reconcile both your securities and your cash.
In fact if you reconcile and accept a non zero balance it will put one in for the cash balance.
Select the gear icon in register and you will see the two options.
Note if you adjust your security share balance some calculations will no longer be displayed because Quicken won't know your cost basis in those securities.
Nope, sorry, you don’t understand the problem. I said the brokerage investment account not the linked cash account. “You cannot reconcile or update a CMA-linked investment account, ..... go to the linked cash account. “ The brokerage investment account balance in the Acct Bar is wrong. It’s a negative value although the securities value in the account ledger seems correct. Toggling between “show current balance in account bar” or “show ending balance...” does not change the negative value. The linked cash account is correct and reconciled, validated, and up to date. Investment account shares are reconciled. File validated. I did not find a suspect transaction in the ledger or any transaction out of the ordinary in the time I wasted working on this. And, I am not the only one with this issue.
Of course you can't "reconcile" an investment account connected to linked cash account. The "reconcile" is for cash transactions, and all of them are in the linked cash account. It makes no sense at all to have a cash balance adjustment in an investment account that doesn't have a cash balance.
Past that no I don't know what the bug is that is causing your problem.
But it seems to me that multiple problems are being discussed in this thread, which most likely just confuses everyone trying to solve their problem.
Hi,
Are you allowing Bill and Income Reminders to appear in the Register, or do you have Do Not Show selected?
Have you entered future payments in the Register?
You need to understand some terms:
Online Balance is reflective of your last download. It may not equal the Online Balance at the Website. If you haven't performed a One Step Update Register, yet.
Current Balance is the Balance of the Register ending on the Current Date.
Ending Balance is the Balance after all Future Transactions entered in the Register has been paid.
Information: https://community.quicken.com/discussion/7871028/quicken-bill-pay-discontinues-on-5-31-20-introducing-quicken-bill-manager
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1