Tax Planner shuts down Quicken 2018 R12.15 Build 27.1.12.15

When Using the tax planner a box appears that says Please wait while windows configures Quicken. After a second a second  box appears that says there are Quicken components currently open and cannot be uninstalled. Please close Quicken and Try uninstalling again. Then Quicken closes by itself. There is no way to update any of the numbers being used in the tax planner.image

Comments

  • mshigginsmshiggins SuperUser ✭✭✭✭✭
    edited September 2018
    My first troubleshooting step would be to apply the mondo patch.



    https://www.quicken.com/support/updat...
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • Big AlBig Al Member
    edited September 2018
    mshiggins said:

    My first troubleshooting step would be to apply the mondo patch.



    https://www.quicken.com/support/updat...

    well that did not work.
  • UKRUKR SuperUser ✭✭✭✭✭
    edited September 2018
    1) Uninstall / QCLEANUI / Reinstall

    I recommend you
    uninstall the current Quicken and remove all remnants of older Quicken versions
    following this procedure, using a Windows User Account with full Administrator
    privileges:

    http://www.quicken.com/support/using-qcleanui-uninstall-quicken


    If you have previously used this procedure and have the cleanup programs
    already on your hard drive ... please download them again to obtain the most
    recent version.

    When done, reboot your computer and then reinstall Quicken from your CD or saved
    downloaded installation file and allow it to update to the latest available
    patch release level.

     

    2) Validate

    Validate your
    Quicken data file. It may have become damaged over time or if you ever had
    crashes, hang-ups or loops while running Quicken. Repeated crashes may
    eventually render a data file "broken beyond repair".

    Please run this
    procedure, skipping no steps:

    - Make a copy of
    your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save
    file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a
    record-by-record copy of the data file and not just a simple binary image copy.
    This has been reported as recovering some otherwise not repairable
    files)

    If Quicken reports an error creating the Copy file, skip directly to the last
    step.

    - Open the copied file in Quicken.

    - Click File / File
    Operations / Validate and Repair. Click "Validate File" and
    "Rebuild investing lots", check to make sure the copied file is being
    validated. If you suspect that a damaged Quotes Price History causes your
    problems, also select "Delete investing price history".  Click OK. Let it run.

    - Fix any errors
    logged as not repaired by Quicken.

    - Click File / File
    Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The
    next popup should show "Supervalidate" somewhere in header or text.
    Click "Supervalidate File", check to make sure the copied file is
    being validated, click OK. Let it run. It might run for a while.

    - Again fix any errors logged as not repaired by Quicken.

    - Now close and
    restart Quicken using this new file and try your failing action again. If it
    works, keep using the new file and abandon the old one.

  • Big AlBig Al Member
    edited September 2018
    mshiggins said:

    My first troubleshooting step would be to apply the mondo patch.



    https://www.quicken.com/support/updat...

    That didn't help
  • Big AlBig Al Member
    edited September 2018

    That worked. The Tax Planner now works
  • Big AlBig Al Member
    edited September 2018
    UKR said:

    1) Uninstall / QCLEANUI / Reinstall

    I recommend you
    uninstall the current Quicken and remove all remnants of older Quicken versions
    following this procedure, using a Windows User Account with full Administrator
    privileges:

    http://www.quicken.com/support/using-qcleanui-uninstall-quicken


    If you have previously used this procedure and have the cleanup programs
    already on your hard drive ... please download them again to obtain the most
    recent version.

    When done, reboot your computer and then reinstall Quicken from your CD or saved
    downloaded installation file and allow it to update to the latest available
    patch release level.

     

    2) Validate

    Validate your
    Quicken data file. It may have become damaged over time or if you ever had
    crashes, hang-ups or loops while running Quicken. Repeated crashes may
    eventually render a data file "broken beyond repair".

    Please run this
    procedure, skipping no steps:

    - Make a copy of
    your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save
    file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a
    record-by-record copy of the data file and not just a simple binary image copy.
    This has been reported as recovering some otherwise not repairable
    files)

    If Quicken reports an error creating the Copy file, skip directly to the last
    step.

    - Open the copied file in Quicken.

    - Click File / File
    Operations / Validate and Repair. Click "Validate File" and
    "Rebuild investing lots", check to make sure the copied file is being
    validated. If you suspect that a damaged Quotes Price History causes your
    problems, also select "Delete investing price history".  Click OK. Let it run.

    - Fix any errors
    logged as not repaired by Quicken.

    - Click File / File
    Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The
    next popup should show "Supervalidate" somewhere in header or text.
    Click "Supervalidate File", check to make sure the copied file is
    being validated, click OK. Let it run. It might run for a while.

    - Again fix any errors logged as not repaired by Quicken.

    - Now close and
    restart Quicken using this new file and try your failing action again. If it
    works, keep using the new file and abandon the old one.

    That worked. The Tax Planner now works
  • UKRUKR SuperUser ✭✭✭✭✭
    edited September 2018
    Big Al said:


    That worked. The Tax Planner now works

    Thanks for reporting back.
    Glad to hear that you got it back to working order.
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