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Customer service by phone included in premier? Or....should I purchase through add on services?

UnknownUnknown Member
edited December 2018 in Before you Buy
Quicken Deluxe 2018 for windows

Comments

  • Dan GlynhamptonDan Glynhampton SuperUser ✭✭✭✭✭
    edited October 2018
    Quicken Customer Service by phone is available for free if you have a currently supported version of Quicken, see this webpage:



    https://www.quicken.com/support#conta...



    The "premium" support option (which jumps you up the queue, it’s not a separate support operation with different staff) is available either by paying an annual fee or by purchasing a membership which includes it, such as Quicken Premier. There’s no difference in the service you’ll receive by using the one included with Premier rather than the one you pay an annual fee for.
    US Quicken Deluxe for Windows Subscription R28.16 on Windows 10 Pro v2004
  • thecreatorthecreator SuperUser ✭✭✭✭✭
    edited December 2018
    HI @ Jay Sandstrom ,

    Premium Tech Support from Quicken is included in the Membership Fee for Premier and Home, Business and Rental Property versions.

    Premium Tech Support is available for $49.99 for the Quicken Deluxe Version as an Add-on Service.

    https://www.quicken.com/personal-finance/premium-support-2017


    Scroll down: https://www.quicken.com/



    thecreator - User of Quicken Subscription R31.20  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21322.1000
    also            Windows 10 Pro 64-Bit Build 19042.804

    Note: Product What's New in Quicken is grayed out.. Also Year is stuck on 2020 and Copyright Date is stuck 2018 in About Quicken.

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • UnknownUnknown Member
    edited October 2018
    There was one other "minor" point about the difference between the phone number given for premium support over the one on the standard contact page.  The premium support number is toll free, the one on the support page isn't.
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