Wells Fargo Login Problem In Web and Mobile Applications (Direct Connect)

When using the Web Application (and Mobile also), I continue to have problems logging into my Wells Fargo accounts via Direct Connect. This has been a problem with the mobile app since the major upgrade. My desktop works fine and the old mobile app works also..
When I click on the red exclamation point  next to my Wells Fargo accounts on the new web app, I get a pop-up with the following message...
This account needs your attention  We are unable to connect to Wells Fargo at this time. Care Code: ccscrape.181
My desktop version is
Quicken for Windows Premier on Windows 10
Year:2019 - Version R14.23 - Build 27.1.14.23
All my other accounts work fine
Thanks....
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Comments

  • jrd4849jrd4849 Member
    edited October 2018
    I have the exact same problem with my USAA accounts.
  • QPWQPW Member
    edited October 2018
    I think you might want to try deactivating/reactivating the accounts, and syncing again, based on what was said in this thread:
    https://getsatisfaction.com/quickencommunity/topics/mobile-and-now-web-not-able-to-connect-to-regions-bank-to-update
  • AbeKAbeK Member
    edited November 2018
    I have this problem, too, with my Wells Fargo accounts. I have the latest version of Quicken for Windows and the desktop version works fine. But the mobile and Web versions keep asking for my Wells credentials and can't seem to connect. The Web version reports "Care Code: ccscrape.181"
  • AbeKAbeK Member
    edited October 2018
    QPW said:

    I think you might want to try deactivating/reactivating the accounts, and syncing again, based on what was said in this thread:
    https://getsatisfaction.com/quickencommunity/topics/mobile-and-now-web-not-able-to-connect-to-regions-bank-to-update

    My experience with deactivating and reactivating an account is that a ton of old transactions that are already in the register download again, and you have to accept them all and then find and delete them. It is a terrible manual process that always makes me nervous. I'd rather not use the Web and Mobile product than go through that. Quicken should come up with a better fix than that.
  • hawks28hawks28 Member
    edited October 2018
    I have the same problem too. I sent a couple of emails to the Quicken Support team several weeks ago when the Mobile App stopped working but never heard back.   
  • QPWQPW Member
    edited October 2018
    QPW said:

    I think you might want to try deactivating/reactivating the accounts, and syncing again, based on what was said in this thread:
    https://getsatisfaction.com/quickencommunity/topics/mobile-and-now-web-not-able-to-connect-to-regions-bank-to-update

    Usually the reason the transactions download again is because you are using Express Web Connect, and Intuit is generating the unique Ids that let Quicken know these are duplicate transactions.

    Intuit's generated unique Ids have the problem that they are based on some "seed" that changes if you reset or deactivate/reactive.

    If you are using Direct Connect you shouldn't have this problem.

    Note this FAQ has a procedure in it for finding and deleting these duplicate downloaded transactions.
    https://getsatisfaction.com/quickencommunity/topics/faq-i-have-a-manual-account-i-want-to-activate-for-downloading-how-do-i-prevent-duplicate-transactions
  • Jim RickardJim Rickard Member
    edited October 2018
    Same problem with Wells Fargo
  • David LipetzDavid Lipetz Member
    edited October 2018
    Me too
  • smayer97smayer97 SuperUser
    edited October 2018
    DO NOT call the number that was recently posted. It is a scam! Read this:
    https://getsatisfaction.com/quickencommunity/topics/please-be-aware-third-party-support-companies

    The only place to reach FREE Quicken support is via chat or phone here:
    https://www.quicken.com/contact-support

    There are also 2 more official Quicken #'s:
    Though they no longer publish it, the same old toll-free number they have always had is still valid for non-premium memberships: 1-888-311-7276
    For premium memberships, you have to look up the number in your Quicken.com account. This will give you front-of-the-line service (using same reps).

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)

    If you find this reply helpful, please be sure to click "Like", so others will know, thanks.

    (QM2007, Canadian user since '92)
    Have Questions? Check out these FAQs:
  • smayer97smayer97 SuperUser
    edited October 2018

    Me too

    Then click ME TOO at the top of the page ;-)
    If you find this reply helpful, please be sure to click "Like", so others will know, thanks.

    (QM2007, Canadian user since '92)
    Have Questions? Check out these FAQs:
  • David LipetzDavid Lipetz Member
    edited October 2018

    Me too

    Done. Didn't see it.
  • smayer97smayer97 SuperUser
    edited October 2018
    DO NOT call the number that was recently posted. It is a scam! Read this:
    https://getsatisfaction.com/quickencommunity/topics/please-be-aware-third-party-support-companies

    The only place to reach FREE Quicken support is via chat or phone here:
    https://www.quicken.com/contact-support

    There are also 2 more official Quicken #'s:
    Though they no longer publish it, the same old toll-free number they have always had is still valid for non-premium memberships: 1-888-311-7276
    For premium memberships, you have to look up the number in your Quicken.com account. This will give you front-of-the-line service (using same reps).

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)

    If you find this reply helpful, please be sure to click "Like", so others will know, thanks.

    (QM2007, Canadian user since '92)
    Have Questions? Check out these FAQs:
  • edited October 2018
    Hey, You Need to Contact Quicken Support Phone Number Toll-free  ☎  〡৪ 3 3 ৪ O2OOO2.
  • Andrew FirstAndrew First Member
    edited November 2018
    For me, the most frustrating thing of this is that I don't feel the need to reconcile transactions on my phone.  There is a lot of functionality that is in the desktop version that is not in the mobile version, so since I need to maintain the desktop version anyways, this seems redundant at best, but when it doesn't work, is just annoying.  If I could disable it, I would.  I use the mobile app to enter transactions when I'm out and about, and use my card, and occasionally check my balances.  

    If this were a full replacement for the desktop version, rather than a supplement to it, it would be a different story.  As it stands, when I'm in the grocery store, I open the app as I near the register, and then start to enter the transaction except for the amount.  Then the window pops up that says "Wells Fargo Enter your credentials", which takes several seconds to dismiss, and just kinda irritates me every time I check out.


  • SteveSteve Member
    edited November 2018
    This reply was created from a merged topic originally titled Issues with Mobile and Web Connections with Wells Fargo.


    I continue to have issues with Mobile and Web Connections with Wells Fargo...this morning I had both Mobile and Web working with no Care Code: ccscrape.181 but this afternoon the issue is back...since there is no phone support and the session with Chat Support gave up on me last night I do not know how to resolve...Please Help!
  • Jim ThamesJim Thames Member
    edited November 2018
    This reply was created from a merged topic originally titled Wells Fargo Accounts not updating on new Quicken 2019 Web app.


    I am using Quicken 2019 and have tried to use the new Quicken Web feature, but my Wells Fargo accounts are not recognized and won't update. I keep getting the message "We are unable to connect to Wells Fargo at this time." It lists a Care Code number that varies but the last one was 323. It give an option to Retry, but the same thing keeps happening. I also have a connection problem with my Credit Union of Texas account. All other accounts seem fine. All these accounts update and sync correctly from my Quicken desktop. Help please.

  • rudygarciarudygarcia Member
    edited January 18
    This is a longstanding problem with the way Quicken connects. It doesn't meet Wells Fargo's security requirements. Quicken's tech support is useless. They just suggest disruptive steps that never work. There is nothing the user can do to solve this. It needs a programming fix in Quicken.

  • SteveSteve Member
    edited December 2018
    Totally agree with your observation...Quicken is broken with Wells Fargo!
  • edited January 12

    This is a longstanding problem with the way Quicken connects. It doesn't meet Wells Fargo's security requirements. Quicken's tech support is useless. They just suggest disruptive steps that never work. There is nothing the user can do to solve this. It needs a programming fix in Quicken.

    I agree with rudygarcia. The mobile app needs a fix to connect to Wells Fargo. It connects well to the other banks and brokers. Desktop connects without problem and after sync, use the mobile app and the app needs me to enter the WF user & password.
  • SteveSteve Member
    edited January 18
    There is still NO FIX at Quicken for my issue...I am not about to change Banks just because a software vendor refuses to address our security issue as Rudy Garcia has so vividly pointed out...seems to me that Quicken was better off with Intuit!
  • tonygrettonygret Member
    edited January 18
    I have the same issue with Wells fargo.  4 hours on chat and it still does not work.  This has been going on for months!
  • SteveSteve Member
    edited January 13
    It never ceases to amaze me that Quicken sees this long thread of upset customers and ignores the issue they have here with Wells Fargo...just waiting for someone to develop a competing software and I am out of here!
  • Quicken HaroldQuicken Harold Moderator
    edited January 18
    Hello Steve and tonygret. Appreciate your comments.

    Within Quicken, I would reset your cloud and try to sync again to see if the issue exists:

    Mac: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-mac
    Windows: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    Please let us know once this is completed and let us know if the issue exists.

    Respectfully,
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • SteveSteve Member
    edited January 13
    Thank You Quicken Harold..I did your recommendation and the issue immediately came back. 
  • edited January 13

    Hello Steve and tonygret. Appreciate your comments.

    Within Quicken, I would reset your cloud and try to sync again to see if the issue exists:

    Mac: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-mac
    Windows: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    Please let us know once this is completed and let us know if the issue exists.

    Respectfully,
    ~ Quicken Harold.

    I did the suggested reset of the cloud data, then synced but the mobile app continued to request user & password for the Wells Fargo accounts. Maybe since they are sorted and WF is the last item ???
  • SteveSteve Member
    edited January 13
    Quicken Harold...I renamed the data set and did a web and mobile phone app sync...same issue as before
  • Quicken HaroldQuicken Harold Moderator
    edited January 13
    Steve said:

    Thank You Quicken Harold..I did your recommendation and the issue immediately came back. 

    Hello Steve. Thank you for your update.

    I will send this thread up the chain..

    We deeply apologize for the inconvenience that this has caused.

    Respectfully,
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • SteveSteve Member
    edited January 13
    Quicken Harold...Thank You...FYI...For me the issue started when Wells Fargo stopped the monthly Quicken Syn Charge...I truly believe that this is a security issue between Wells Fargo and Quicken and that Wells Fargo would rather you use their internal process
  • tonygrettonygret Member
    edited January 13

    Hello Steve and tonygret. Appreciate your comments.

    Within Quicken, I would reset your cloud and try to sync again to see if the issue exists:

    Mac: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-mac
    Windows: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    Please let us know once this is completed and let us know if the issue exists.

    Respectfully,
    ~ Quicken Harold.

    I did this several times and once while on a chat with quicken support. It does not work. Since so many other people seem to have this issue, it seems obvious this is a bug in the software. So instead of telling people to reset over and over again, why not fix the bug?


    Also, why does the cloud need my bank passwords ? I am just sending my desktop data to the could when I sync. Why in the world is it necessary for the cloud to sync with the bank as well. I wish I could turn that off. It is pointless.
  • KBKB Member
    edited January 18

    This is a longstanding problem with the way Quicken connects. It doesn't meet Wells Fargo's security requirements. Quicken's tech support is useless. They just suggest disruptive steps that never work. There is nothing the user can do to solve this. It needs a programming fix in Quicken.

    Someone at Quicken - this has been going on for years!! Please fix this!!
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