Quicken 2019 Web Access Conflict
Andrew Angell
Member ✭✭
I have recently updated to Quicken 2019 R14.23 27.1.14.23 as shown:

However, when I go to https://app.quicken.com and try to login there, I keep getting this message:

I have gone back into my Quicken and checked for updates again, which it finds none. I went into the Mobile and Web section of Quicken, and I clicked the Sync Now button, so now it correctly shows that it was synced today.

However, when I try to view the web app I still get the same message about not syncing from the proper version.
I'd love to give this web access a try, but I'm scared to say "Use Now Anyway". Please advise how I can resolve this problem. Thanks!

However, when I go to https://app.quicken.com and try to login there, I keep getting this message:

I have gone back into my Quicken and checked for updates again, which it finds none. I went into the Mobile and Web section of Quicken, and I clicked the Sync Now button, so now it correctly shows that it was synced today.

However, when I try to view the web app I still get the same message about not syncing from the proper version.
I'd love to give this web access a try, but I'm scared to say "Use Now Anyway". Please advise how I can resolve this problem. Thanks!
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Comments
Apologies--this is an error that sometimes (incorrectly) occurs if your login token for Quicken is set to renew and you sync to the cloud at the same time--this essentially puts things out of sync. If you close and reopen the desktop, then perform another sync, you should no longer see this message. We're working to fix this incorrect messaging now--but it should not cause any issues, since you're clearly on the latest desktop release.
Hope this helps,
Quicken Kathryn
Community Administrator
I don't see a way to mark the ticket resolved..??
I hit the same problem when I first tried. I downloaded the update and then had to close all of the browsers that I had open, I opened my data file in the new program version of Quicken and reauthenticate to quicken thru a clean browser session and issue resolved.
Thanks,
Quicken Kathryn
Community Administrator