Released Today Mobile App 5.4 Credit card balances are wrong
Everything was working just fine except for one minor glitch up until today. On the Home Page and Banking & Credit page the Credit card balances are off by many thousands of dollars. As an example my Bank of America Card balance is actually $1,674.68 and the balance shown on the Banking & Credit page is $12,125.32. My other two cards are way off also.
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I think what is happening is that the app is now displaying the amount of credit remaining in each account, rather than the balance of the account. This appears to affect all credit accounts, not just credit cards. For example, I have a HELOC account, and it shows the amount of credit remaining.
This problem seems to be limited to the mobile app. Quicken online displays the balances correctly.
This is becoming a real disappointment.
As I said earlier, I had to reset my cloud data for the credit account balances to display correctly.
Rolled back to iOS app version 5.2.1 and it's working correctly so obviously something is wrong with the newest version. Quelle surprise?!
What I did was reset the cloud data from the desktop (Edit >> Preferences >>Quicken ID, Synch and Alerts >> Reset Your Cloud Data).
Then, I followed up by Synching from the desktop (Mobile & Web tab >> Synch Now blue button).
Then, I open the mobile app, log out of it, and then log back in (I found this step was important).
I found that all 3 steps were necessary to completely reset everything and have the balances display correctly.