BUYER BEWARE - Quicken Bill Pay - ABSOLUTELY HORRIBLE
Randall
Member
Spent a useless hour on the phone with Customer Service and Enrollments, two groups within one company who cannot access each others systems. I finally gave up and told them exactly what I thought. If you cannot handle something as simple as creating an account and getting a new customer enrolled them providing them access to my money would be a fools move. I tried to create an account last year with the same results, so this is not an isolated incident. Issue occurred with setting up Bill Pay account for Quicken 2018 Home and Business and the same version of 2019.
Here is the email, verbatim, that was sent to their email address at:
[email protected]
his is the worst service that I have ever experienced. I cannot even setup an account. I have been bounced from Customer Service, to enrollment, to another enrollment individual, then back to customer service. I am getting nothing from customer service. Client is not able to give me anything. My accounts are being deactivated as soon as they are created. They tell me this, transfer me to someone else, I get asked the same questions and am told that is a customer service issue, not enrollments, they transfer me back to customer service and we go around in the same loop. Same questions, same response, nobody at this company apparently knows anything but reading from the script.
If your company cannot even assist with something as basic as setting up a user account I can barely imagine how you could be trusted to handle access to my bank account. It is atrocious. There is absolutely no way [removed] that I could ever trust a company with such inept and unknowledgeable people with assisting in my bill payments, having access to my accounts. ABSOLUTELY the worst experience I have ever had with any organization. It was a total waste of my time and an hour I will never get back. Customer service could not do anything to help but offer a ticket to go to enrollment, after enrollment had already transferred me to customer service, TWICE.
Here is the email, verbatim, that was sent to their email address at:
[email protected]
his is the worst service that I have ever experienced. I cannot even setup an account. I have been bounced from Customer Service, to enrollment, to another enrollment individual, then back to customer service. I am getting nothing from customer service. Client is not able to give me anything. My accounts are being deactivated as soon as they are created. They tell me this, transfer me to someone else, I get asked the same questions and am told that is a customer service issue, not enrollments, they transfer me back to customer service and we go around in the same loop. Same questions, same response, nobody at this company apparently knows anything but reading from the script.
If your company cannot even assist with something as basic as setting up a user account I can barely imagine how you could be trusted to handle access to my bank account. It is atrocious. There is absolutely no way [removed] that I could ever trust a company with such inept and unknowledgeable people with assisting in my bill payments, having access to my accounts. ABSOLUTELY the worst experience I have ever had with any organization. It was a total waste of my time and an hour I will never get back. Customer service could not do anything to help but offer a ticket to go to enrollment, after enrollment had already transferred me to customer service, TWICE.
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Comments
I am betting dollars to doughnuts you were not talking to a Quicken representative.
Who the heck is "billpaysupport.com"?????
There has been a rash of unscrupulous folks pretending to be Quicken Support if you aren't one of them then you just got taken.
guicken.com (a typo???) it does actually take you to:
https://www.quicken.com/support/contact-quicken-bill-pay
AND
quote: "The email address came from this forum for support."
give me concern
Unfortunately the bad guys have had bogus ads/links/phone numbers posted on getsatisfaction.com. The Quicken folks seem to be doing their best getting rid of bad stuff.
I am indeed VERY suspicious after watching some of these goat ropes.
Hope you are indeed legit and that you get to where you want to be.
I'm betting that that isn't a legit phone number.....
Please don't post your incorrect opinions without some research first.
This thread is being closed due to issues with spam.
~ Quicken Harold.
Community Moderator