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Quicken Online Support blocked by their own programming

DHClemDHClem Member ✭✭
Quicken Online Support blocked by their own programming

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  • DHClemDHClem Member ✭✭
    edited December 2018
    This is getting ridiculous --I have a severe problem detailed below. I go to Quicken's web site for an answer.

    I get:  Mandatory Quicken Update Required.In order to continue, you must update Quicken now. 
    This should only take a few moments.

    I do that. THERE IS NO UPDATE.

    I return to the site.  Same message. So, I "must" update Quicken.  And...there is no update. I'm fed up.


    I am on Version 4.8.1 (Build 48.19919.100) and here's MY scoop--MOSTLY things are going OK. BUTseveral accounts did not update since 10/11. I kept trying then I got so frustrated I checked the download information.  Quicken scrambled the connect information. My just-weeks-ago working AM Ex card--was listed as "Chase" (my other cards really are Chase).  When I deleted/disconnected and reconnected to America Express-it's back to working. Something very bad happened on 10/11.  Others--did your connection information get corrupted like mine? I know absolutely that I never changed it.

    Oh, another thing--it keep saying it was "green"--the connect was fine. Actually that was impossible. 
  • thecreatorthecreator SuperUser ✭✭✭✭✭
    edited October 2018
    DHC said:

    This is getting ridiculous --I have a severe problem detailed below. I go to Quicken's web site for an answer.

    I get:  Mandatory Quicken Update Required.In order to continue, you must update Quicken now. 
    This should only take a few moments.

    I do that. THERE IS NO UPDATE.

    I return to the site.  Same message. So, I "must" update Quicken.  And...there is no update. I'm fed up.


    I am on Version 4.8.1 (Build 48.19919.100) and here's MY scoop--MOSTLY things are going OK. BUTseveral accounts did not update since 10/11. I kept trying then I got so frustrated I checked the download information.  Quicken scrambled the connect information. My just-weeks-ago working AM Ex card--was listed as "Chase" (my other cards really are Chase).  When I deleted/disconnected and reconnected to America Express-it's back to working. Something very bad happened on 10/11.  Others--did your connection information get corrupted like mine? I know absolutely that I never changed it.

    Oh, another thing--it keep saying it was "green"--the connect was fine. Actually that was impossible. 

    Hi @ DHC ,

    Contact Quicken Support by Chat 24/7 or Phone tomorrow:
    https://www.quicken.com/support#contact-support


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