Target REDcard download - payee problem
Recently, Target Redcard updated their website. I had to recreate the download connection (Express Web Connect).
Since then, the Payee field of each transaction is losing a bunch of the leading characters. In other words, what is usually the most important part of the name (the name itself) is missing.
For example, the old downloaded payee was something like this:
"MyGrocery MyTown nnnn MyTown,CA"
But now, this is what I get:
"nn MyTown,CA"
So I must log into the website, and manually look up and enter each payee. What a pain!
Using Quicken Premier for Windows, 2019 r14.27
Windows 10 (home)
Since then, the Payee field of each transaction is losing a bunch of the leading characters. In other words, what is usually the most important part of the name (the name itself) is missing.
For example, the old downloaded payee was something like this:
"MyGrocery MyTown nnnn MyTown,CA"
But now, this is what I get:
"nn MyTown,CA"
So I must log into the website, and manually look up and enter each payee. What a pain!
Using Quicken Premier for Windows, 2019 r14.27
Windows 10 (home)
0
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Comments
-also older versions as needed for testing
-Questions? Check out the Quicken Windows FAQ list
If you look in the OFXlog file (Help menu), what is shown as being downloaded? Is Quicken messing up a good feed or is the feed messed up to begin with?
Save the log to a text file and view it using Notepad, new stuff is at bottom, so search up from there for an amount to find a transaction.
-also older versions as needed for testing
-Questions? Check out the Quicken Windows FAQ list
<CHECKNUM>255360682621
<NAME>S SUNNYVAL SUNNYVALE CA
</STMTTRN>
Would appreciate suggestions of how to report this to someone who could correct the problem.
thanks,
The best I can suggest is contacting Quicken support and see if you can get them to escalate the problem to the right group.
http://quicken.com/contact-support
Given that this is Express Web Connect this is a "agreement" between the financial institution and Intuit (which provides the service to Quicken Inc) as to how to transfer the data. There is no way for the user to know if the problem with the financial institution or Intuit's servers. Only they can determine what is needed to fix such a problem.
thank you for providing an example of what was downloaded.
Could I trouble you to also provide a screen snapshot of what this transaction looks like on the Target website? Is there a correct Payee Name (store name)? Or what does it show?
The guys at Quicken (or Intuit) who maintain the screen-scraping script might be looking at the wrong place to capture the Payee Name correctly because Target neglected to inform them of the recent website update.
As QPW said, please contact Support and have this issue escalated to the proper support group
Can
you please capture one or more images of parts of your Target webpage
showing the issue, sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
here?
The
Windows Snipping Tool (available with Windows 7 and up) can be used to capture
a partial screen image and save it to a file.
Microsoft Paint can be used to annotate the image.
https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots
To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361
Please create image files of type PNG, JPG or GIF only.
To attach the image here, start composing your reply. At the bottom of the text
entry window on the webpage you'll see a row of icons beginning with B I U
S
Click the camera icon (not the video camera icon). It will allow you to select
and upload the captured image file from your computer. The captured image will
be inserted at wherever the cursor is located in the text.
Looks like as QPW suggested, contacting Quicken Support is what needs to be done.
-also older versions as needed for testing
-Questions? Check out the Quicken Windows FAQ list
I'm online w/ tech support now.
-also older versions as needed for testing
-Questions? Check out the Quicken Windows FAQ list
demonstrate the problem (which is exactly as demonstrated here), he
concluded "it isn't our software problem" so nothing we can do. "You
must contact the bank's online department as credit customer service
will not know anything about it".
Frustrating, since I have no way to make that contact. Surely Quicken does know its partners and could send a note!
That should give you the right number to call.