Keeps taking back to log in when trying to update?
Every time I try to update it takes me to log in and then I enter info and it takes me back, has been happening all morning. Anyone have this issue?? My account and password are correct.
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I too am having this issue on the desktop version.... and on repeated entry of Quicken login information I receive a "runtime exception"
Exception:
System.NullReferenceException: Object reference not set to an instance of an object.
at EO.WebBrowser.WebView.al(cr A_0, ar4 A_1)
at EO.WebBrowser.WebView.a(cr A_0, ar4 A_1)
at EO.WebBrowser.WebView.b(cr A_0, ar4 A_1)
[removed]
Stuck in loop with logon to Quicken.com? Quicken fails
to start? (Windows 10)
Check if Windows
Defender feature Ransomware protection is enabled. Configure or deactivate the
Ransomware feature (may also be called "Controlled Folders")
https://getsatisfaction.com/quickencommunity/topics/quicken-opens-but-stuck-wont-show-file-nov-2017
https://getsatisfaction.com/quickencommunity/topics/windows-10-1709-protected-folders
The answer for me was running the Mondo Patch... Quicken support gave me the information. Log into Quicken.com > support > Learn & Support (from dropdown)> in search box enter "mondo patch" >hit search .... Select the patch that matches your operating system (windows, etc) and quicken version. Download and run
Hope this takes care of your issues.
Premier on Windows 10
When we properly reset the CC credentials associated with the data file, Quicken coerces the Express Web Connect servers to reestablish the state maintain in the servers on behalf of the data file by producing a new unique identifier for the data file.
Premier on Windows 10
Premier on Windows 10
You need to patch your Quicken with the latest Mondo patch installer for your version of Quicken.
The "Intuit Id" has been "killed" for Quicken and will never allow you to log in:
https://www.quicken.com/support/patching-updates-windows
And then why wouldn't contact Quicken support?
This is mostly an user to user forum, whereas Quicken support is "conduit" to reporting problems with the servers (if that is really what it is).
What's more Quicken support can interactively work with you to find out for sure what the problem is (they can screen share if need be).
The current release of QW2016 is R18.4 ... and the Intuit ID (which is no longer valid and can NEVER be used) was replaced by the Quicken ID in R13.
I suggest that you update to R18.4 via the patches here: http://www.quicknperlwiz.com/quickenpatches.html
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
Marcel's product year was obtained from a post 6 hours ago.
Don't you love it when the posters omit significant info???
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
Also I see another thread where the same problem is being reported, but they have stated they have the Canadian version.
I think there are actually multiple problems being reported here.
One for people that aren't at the latest version and as such getting the Intuit Id prompt instead of the Quicken Id.
And then another where for some reason the server servicing Quicken Id for the Canadian version isn't working right.
Apologies that you're experiencing this 'loop'--we're tracking the issue of the sign in loop with Quicken Windows 2016 (US and Canada), and have a potential workaround while we look for a permanent fix:
- Close Quicken
- Reopen Quicken
- Go to Edit > Preferences > Quicken ID, Sync & Alerts
- Click Sign in as a different user and log out of the file
- When prompted, sign in again with your same Quicken ID and password
This process should refresh your login token, so you'll no longer experience this loop. Please reply here if these steps don't work for you.Quicken Kathryn
Community Administrator
Sorry this didn't work for you--it's possible you have something on your system (like an anti-virus) that's preventing the login from completion--sometimes, when a security suite (antivirus) updates, settings will be changed or reconfigured, causing programs to be blocked that previously weren't.
To test if this is the case, try either disabling antivirus and firewall, or restarting your system in SafeMode with Networking, and then open Quicken and try to sign in again. If this is successful, you can add an exception for Quicken in the disabled security software, or temporarily uninstall the specific antivirus to allow registration, then reinstall the antivirus.
Hopefully, this will resolve your issue, but let us know if not--
Quicken Kathryn
Community Administrator
I understood this as a Quicken server-side issue but unless enough users raise the issue to Quicken support, it isn't likely to get visibility. At this point, Quicken Kathryn has acknowledged the issue and posted the same work around I suggested to Keith Wilford 3 hours ago.
Premier on Windows 10