Home Quicken for Windows Signing in, Passwords, and Activation (Windows)

Keeps taking back to log in when trying to update?

Every time I try to update it takes me to log in and then I enter info and it takes me back, has been happening all morning.  Anyone have this issue?? My account and password are correct.
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Comments

  • MarcelMarcel Member ✭✭
    edited October 2018
    Same problem here

  • Unknown Member
    edited October 2018
    Same.  When Quicken wants to know why I wouldn't recommend them to others, it's this kind of crap that is the reason.  
  • Unknown Member
    edited October 2018
    This problem is marked with (Mobile) are you talking about logging into the Quicken Mobile app?
  • MarcelMarcel Member ✭✭
    edited October 2018
    I have Quicken 2016 and I am talking about the Desktop application. Mobile is not supported on this version of Quicken. I have tried logging out and logging in again without success. Worse, each time my Quicken Id was replaced with the number "7". After many trials, I finally have an empty Quicken ID. If I update (I just tried now), I am prompted to provide my credentials, each field being blank. I am then able to successfully update my shares data. If I look to Preferences/Quicken ID, I get the following message "We could not retrieve your Quicken profile information".!
  • Unknown Member
    edited October 2018


    I too am having this issue on the desktop version.... and on repeated entry of Quicken login information I receive a "runtime exception"

    Exception:
    System.NullReferenceException: Object reference not set to an instance of an object.
       at EO.WebBrowser.WebView.al(cr A_0, ar4 A_1)
       at EO.WebBrowser.WebView.a(cr A_0, ar4 A_1)
       at EO.WebBrowser.WebView.b(cr A_0, ar4 A_1)


    [removed]
  • UKRUKR SuperUser ✭✭✭✭✭
    edited October 2018

    Stuck in loop with logon to Quicken.com? Quicken fails
    to start? (Windows 10)

    Check if Windows
    Defender feature Ransomware protection is enabled. Configure or deactivate the
    Ransomware feature (may also be called "Controlled Folders")

    https://getsatisfaction.com/quickencommunity/topics/quicken-opens-but-stuck-wont-show-file-nov-2017

    https://getsatisfaction.com/quickencommunity/topics/windows-10-1709-protected-folders


  • Unknown Member
    edited October 2018

    The answer for me was running the Mondo Patch... Quicken support gave me the information.  Log into Quicken.com > support > Learn & Support (from dropdown)> in search box enter "mondo patch" >hit search ....  Select the patch that matches your operating system (windows, etc) and quicken version.   Download and run

    Hope this takes care of your issues.
  • Keith WilfordKeith Wilford Member ✭✭
    edited October 2018
    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    If you haven't already, I suggest you reset the CC credentials associated with the data file: deactivate the Online Services of all of the accounts using Express Web Connect connection method, open the Online Center window, press Ctrl +  Shift and select Update/Send..., select Reset CC Credentials..., OK, and OK, and reenable the Online Services for the accounts.
    Quicken user since 1997
    Premier on Windows 10
  • Keith WilfordKeith Wilford Member ✭✭
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    Seems complicated, not sure what some of the terms mean ("CC Credentials?).   I am not accessing the banking file on-line.  I downloaded the file via browser, which I always do from the banking site, and then upload the file into Quicken.  The log in appears when I try to load the file into Quicken, and won't allow the load to occur as the password conditions are not met.  I tried re-setting the password, and confirmed that it worked by logging into Quicken.  
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    When we import a QFX file into Quicken, Quicken will attempt to communicate with a server using an authenticated connection to validate the financial institution identified int the QFX file.  If you're really only using the Web Connect connection method (not the Express Web Connect connection method) for the accounts in the data file, I suggest you reset the Quicken ID associated with the data file: https://www.quicken.com/support/why-am-i-being-asked-sign-my-quicken-id-repeatedly-or-why-am-i-being...

    When we properly reset the CC credentials associated with the data file, Quicken coerces the Express Web Connect servers to reestablish the state maintain in the servers on behalf of the data file by producing a new unique identifier for the data file.
    Quicken user since 1997
    Premier on Windows 10
  • Unknown Member
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    This is not solving the issue, still stuck in a login loop, reset the ID several times 
  • Unknown Member
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    I have the same problem - tried the Mondo patch but Quicken wouldn't open.  Reinstalled from disk, opened, tried to do Web Connect, got the (repeated) request for my Intuit ID and pwd, provided them (same as used to login to Intuit.com), no luck. So tried the suggestion of trying to login as different user, no luck. End result is that Quicken/Intuit is saying "An unknown error occurred, please try again later".  This is incredibly frustrating, what is going on? I haven't updated Quicken lately because the last time I tried, it wouldn't open so I had to reinstall from disk.
  • MarcelMarcel Member ✭✭
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    Same with me. I tried many times the suggestions to log out and login again. Still being asked for my credentials for each update.
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    If you haven't already, I suggest you contact Support.
    Quicken user since 1997
    Premier on Windows 10
  • MarcelMarcel Member ✭✭
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    The reason I did not contact Support is because it is clear that the problem is on The Quicken Server side. I am using Quicken daily, let say 350 days a year. Each time this problem occurred, I was not the only one (like today). Also, I changed nothing on my side and everything was working fine yesterday at 18h30 (my last update). Problem started the first time I tried an update today at around 10h30. So, I am waiting that they figure out was is wrong on their side. Still following this issue...
  • Unknown Member
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    I agree, this is obviously a Quicken issue, (number of people effected makes individual problems highly unlikely) so it appears they are not supporting their current customer base, hopefully they will step up to the plate
  • Unknown Member
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    Judith Barlow and any one else that is getting an Intuit Id prompt.  Long ago Quicken switched to the Quicken Id.  If you are getting the Intuit Id prompt, it is because you are on a patch version before the changed over.

    You need to patch your Quicken with the latest Mondo patch installer for your version of Quicken.

    The "Intuit Id" has been "killed" for Quicken and will never allow you to log in:
    https://www.quicken.com/support/patching-updates-windows
  • Unknown Member
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    Marcel "The reason I did not contact Support is because it is clear that the problem is on The Quicken Server side"

    And then why wouldn't contact Quicken support?

    This is mostly an user to user forum, whereas Quicken support is "conduit" to reporting problems with the servers (if that is really what it is).

    What's more Quicken support can interactively work with you to find out for sure what the problem is (they can screen share if need be).
  • MarcelMarcel Member ✭✭
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    Looking at the "About", I was already running the R7 Mondo Patch. This afternoon, I decided to re-apply it. I still have the same problem...!
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    Per an earlier post, you're running QW2016.  Per this post, R7 of that product.

    The current release of QW2016 is R18.4 ... and the Intuit ID (which is no longer valid and can NEVER be used) was replaced by the Quicken ID in R13.

    I suggest that you update to R18.4 via the patches here: http://www.quicknperlwiz.com/quickenpatches.html

    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Unknown Member
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    Marcel R7 of what version of Quicken?  (year and is this US or Canada)
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    AAAHH, I suspect that Marcel IS running Q CDA ... where R7 is the current release and the conversion to the Q ID was in QW2016 R5.

    Marcel's product year was obtained from a post 6 hours ago.

    Don't you love it when the posters omit significant info???
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Unknown Member
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    99% guess Marcel is using the Canadian version of Quicken, and as such is up to date with Quicken Windows Canadian R7.

    Also I see another thread where the same problem is being reported, but they have stated they have the Canadian version.

    I think there are actually multiple problems being reported here.

    One for people that aren't at the latest version and as such getting the Intuit Id prompt instead of the Quicken Id.

    And then another where for some reason the server servicing Quicken Id for the Canadian version isn't working right.
  • MarcelMarcel Member ✭✭
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    When I applied the latest patch, I experienced exactly what Keith Wilford just described in his comments. Although I was running patch R7, I was told that I was at R3!!! The file I used is named "QWCA2016R7MPatch.EXE" and the file version is 8.00.7600.16385 when looking at the Properties / Details. The "About Quicken" display R7 Build 25.1.7.1. I am running the CANADIAN version of Quicken 2016.
  • Quicken KathrynQuicken Kathryn Administrator admin
    edited October 2018
    Hello All,
    Apologies that you're experiencing this 'loop'--we're tracking the issue of the sign in loop with Quicken Windows 2016 (US and Canada), and have a potential workaround while we look for a permanent fix:
    1. Close Quicken
    2. Reopen Quicken
    3. Go to Edit > Preferences > Quicken ID, Sync & Alerts
    4. Click Sign in as a different user and log out of the file
    5. When prompted, sign in again with your same Quicken ID and password
    This process should refresh your login token, so you'll no longer experience this loop.  Please reply here if these steps don't work for you.

    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
  • Unknown Member
    edited October 2018
    Sadly I have tried that 3 times, still in the loop as soon as I try to bring in data from my bank
  • Quicken KathrynQuicken Kathryn Administrator admin
    edited October 2018
    Brad said:

    Sadly I have tried that 3 times, still in the loop as soon as I try to bring in data from my bank

    Hi Brad,
    Sorry this didn't work for you--it's possible you have something on your system (like an anti-virus) that's preventing the login from completion--sometimes, when a security suite (antivirus) updates,  settings will be changed or reconfigured, causing programs to be blocked that previously weren't. 

    To test if this is the case, try either disabling antivirus and firewall, or restarting your system in SafeMode with Networking, and then open Quicken and try to sign in again.  If this is successful, you can add an exception for Quicken in the disabled security software, or temporarily uninstall the specific antivirus to allow registration, then reinstall the antivirus. 

    Hopefully, this will resolve your issue, but let us know if not--

    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited October 2018

    I tried the Mondo patch, Canadian version, ran as Admin.  Seemed to install and update to R7;  said I had been running R3, but the version of Quicken I had was already R7, although the Build # is now different.  Didn't work.  Log in loop to load a bank download repeats over and over and over and over...  

    Marcel:  
    The reason I did not contact Support is because it is clear that the problem is on The Quicken Server side.
    I understood this as a Quicken server-side issue but unless enough users raise the issue to Quicken support, it isn't likely to get visibility.  At this point, Quicken Kathryn has acknowledged the issue and posted the same work around I suggested to Keith Wilford 3 hours ago.
    Quicken user since 1997
    Premier on Windows 10
  • Unknown Member
    edited October 2018
    Brad said:

    Sadly I have tried that 3 times, still in the loop as soon as I try to bring in data from my bank

    Tried as per suggestion, loop now informs me I have tried to login too many times and locked me out, is this an improvement?
This discussion has been closed.