TD Bank Accounts Not Updating
I have been having problems for weeks now. Error OL0383-A. TD Bank Accounts will not update. I'm ready to throw in the towel with Quicken!
EDIT: for anyone looking for discussion of the problem with TD US Credit Cards, go here instead:
https://getsatisfaction.com/quickencommunity/topics/td-us-credit-card-support-completely-removed-fro...
EDIT: for anyone looking for discussion of the problem with TD US Credit Cards, go here instead:
https://getsatisfaction.com/quickencommunity/topics/td-us-credit-card-support-completely-removed-fro...
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We apologize for the inconvenience that this has caused.
When did this first start happening?
Have you tried making a Test File (File > New Quicken File, no mobile/web) and try adding your TD Bank account and see if the issue exists in a new environment?
If it still shows, have you completed the online update with TD Bank (877-284-4037)
Please let us know so that we can best help you.
Respectfully,
~ Quicken Harold.
Community Moderator
I was using Windows 10 Quicken Deluxe 2016 when I first encountered download problems. They were related to TD Bank's security update and were resolved by working with their support folks.
My current problem began last week, around 11/26. I was about to upgrade to Quicken 2019 anyway, so I didn't bother to resolve those issues. I upgraded to Quicken 2019 on 11/28 and now consistently get OL-301-A error when I try to download transactions from TD Bank. I called TD and they are blaming it on Quicken.
Has anyone successfully downloaded transactions from TD Bank to Quicken 2019? What did you have to do to make it work?
Thanks in advance.
This is an ongoing issue that started with the recent security update performed by TD Bank.
Unfortunately, we don't have an escalation path for the recent error people are seeing with TD and they will need to contact them directly.
We have been provided this number to reach them directly and they should be able to assist you further 1-877-284-4037.
This is the article I was able to find regarding your error: https://www.quicken.com/support/message-when-using-online-services-ol-305-ol-308-or-ol-311, it's not the most informative but it does clarify that this isn't an error that we can fix on our end.
Thank you for your patience as this has been going on for some time.
-Quicken Tyka
Quicken Official Reps - please make note of this.
Go to Account options -> Account Services -> Manage Financial Tools Access.
You will see this notice on the popup
"One or more financial tools are requesting access. Please indicate Yes to allow access, or No to reject the request."
I saw that TD Bank was waiting for me to approve access for Quicken Deluxe 2018.
I am actually using 2019 but what ever.
I selected Yes and the transactions download was successful.
Thanks for any insight/suggestions.
The support staff at TD Ameritrade seem clueless whenever it comes to my questions regarding Quicken. I've already tried deactivating and reactivating the Quicken download functionality. Any other suggests before I cancel my credit card??
This does not speak well for problem solving at either company, tho the onus really is on TD. I would never increase my business with TD.
During the last online session, Quicken encountered an online
error [CC-501].
What does that mean?
Quicken is unable to update your account because of an error
on the Quicken server. Please do not contact your financial institution. They
cannot resolve this problem.
Now WHAT?
This has been going on for MONTHS.
Message:
I used to be able to download my transactions
directly from Quicken (via Express Web Connect), but that appears to no
longer work. I also attempted to download from this site into Quicken,
but that also appears to be broken. How do I download transactions at
this time?
Status:
Completed
Memo:
Unfortunately, we are unable to assist with help for Quicken.
Because I unlinked TD from my Quicken 2017 (since that is what Quicken usually tells us to do for ANY issue), I now get the error "Quicken is currently unable to verify the financial institution for this download. Please try again later."