TD US Credit Card support completely removed from Quicken...
I tried to download my transactions for my US TD Credit Card on Thursday and it failed. So I went to the website to download the QFX. That failed to import because Quicken did not recognize the bank. I've been using this card with Quicken for a year now without issue and it worked fine 2 week prior. I tried to redo the Express Web Connect and it was still failing. After 2 days, "TD BankNorth - Credit Card" completely vanished from the available banks to select from. I contacted support, and they had no idea what happened. First they claimed that www.tdcardservices.com was Canadian. I assured them that I've been using this for a year. Ultimately, they asked me to check with TD...which I did first and they were not helpful.
What do I do now? Whoever I spoke with at support could not even tell that it was removed, let alone explain why.
This is not the same issue as the previous post, that is about "TD Bank Online Banking - New".
EDIT: for anyone looking for discussion of the problem with TD Bank Accounts Not Updating, go here instead:
https://getsatisfaction.com/quickencommunity/topics/td-bank-accounts-not-updating
What do I do now? Whoever I spoke with at support could not even tell that it was removed, let alone explain why.
This is not the same issue as the previous post, that is about "TD Bank Online Banking - New".
EDIT: for anyone looking for discussion of the problem with TD Bank Accounts Not Updating, go here instead:
https://getsatisfaction.com/quickencommunity/topics/td-bank-accounts-not-updating
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We apologize for the inconvenience that this has caused.
Did you contact Quicken Support? I was unable to find a case for your call into us.
We can confirm that the TD BankNorth account was removed from Quicken. Have you tried using the TD Bank Online Banking - New account to see if you are able to access your credit cards?
Please let us know so that we can best help you.
Respectfully,
~ Quicken Harold.
Community Moderator
(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
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(Canadian Q user since '92, STILL using QM2007)
(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
- Where to find a Help Guide for Quicken for Mac?
- Quicken Mac FAQ list
- Quicken Windows FAQ list
- Help Guide and FAQs for Quicken Mobile
COMPLETE list of Product Ideas - Quicken for Mac to VOTE onObject to Quicken's business model, using up 25% of your screen? Add your vote here:
Quicken should eliminate the LARGE Ad space when a subscription expires
(Canadian Q user since '92, STILL using QM2007)
What that tells me is TD Card Services' FID/INTU.BID value - 15042 - is no longer valid for Quicken. Assuming TD gets back to me, I will need to tell them to escalate to their web/Quicken team and fix their FID value used for their QFX download... assuming they know how to speak Quicken.
We have not received any new information about the issues with TD Bank.
I would try the TD Bank Online Banking - New account. If you get any errors, please let us know.
Respectfully,
~ Quicken Harold.
Community Moderator
TDBANKNORTH.com versus TDCARDSERVICES.com
I would reach out to TD Bank's Online Services group at 877-284-4037.
Hope this helps.
Respectfully,
~ Quicken Harold.
Community Moderator
Someone did post a workaround on manually updating the QFX file and replace the FID and INTU.BID values to a "valid" number... but that will get old really quick.
We recommend to NOT update the fidir.txt manually because it could have issues with downloads. If you notice that there is an issue with the entries that are not correct. Please Report a Problem in Quicken (Help > Report a Problem) so that our development team can look into these entries and update the file as needed so that the corrected bank information is available to all users of the software.
Thank you in advance for reporting this information.
Respectfully,
~ Quicken Harold.
Community Moderator