Error:CC-501 only when using Mobile/Web setup
I have a bank account that is working fine for online operation / bill pay. Transactions download fine and have been for a while. When I try to add this bank to Mobile/Web sync I get a Error:CC-501 and the description is Null. I have tried to Deactivate the account for online, validate the quicken data file,and re-activate, but no luck
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If you get error CC-501 for all of your Express Web Connect - connected accounts while other banks' accounts using Direct Connect or Web Connect work OK ...
CC 501 - Reset Credentials
Please read and try this:
Everybody else:https://community.quicken.com/discussion/7627939/i-just-got-some-help-from-quicken-customer-service-that-i-will-share-about-cc-501
If your issue is happening while using Quicken Mobile or Quicken on the Web, but not while using Quicken on the desktop/laptop computer ...
If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website.