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Error:CC-501 only when using Mobile/Web setup

I have a bank account that is working fine for online operation / bill pay. Transactions download fine and have been for a while. When I try to add this bank to Mobile/Web sync I get a Error:CC-501 and the description is Null. I have tried to Deactivate the account for online, validate the quicken data file,and re-activate, but no luck

Comments

  • Unknown Member
    edited January 2019
    Getting the same, no issue with online operation/download, etc. but getting the cc-501 when trying to configure web for accounts. I do get an error message "Please contact your Financial Institution. The CLIENTUID sent by the client was incorrect.". Worked with the Credit Union's technical support. and they see no issues. ** Let me know if I should create a new thread.
  • Unknown Member
    edited January 2019
    I am having the same CC-501 issue.   I have several accounts with Bank of America and one works fine and the other not...   Anybody from Quicken or Intuit helping with this issue?
  • Unknown Member
    edited January 2019
    I just noticed that it is only the accounts with a password....   Why would that make a difference if I have the correct password typed in...?
  • Laurie MestresLaurie Mestres Member ✭✭
    Any updates on this issue. I went from one or two accounts doing this - error CC-501, to most of my credit cards transaction downloads giving me this error.

  • Mark ChamberlinMark Chamberlin Member ✭✭
    Having same issue with Discover Card. Any updates. With the following message system unavailable right now try later.
  • UKRUKR SuperUser ✭✭✭✭✭
    edited March 2019
    Any updates on this issue. I went from one or two accounts doing this - error CC-501, to most of my credit cards transaction downloads giving me this error.

    If you get error CC-501 for all of your Express Web Connect - connected accounts while other banks' accounts using Direct Connect or Web Connect work OK ...

    CC 501 - Reset Credentials

    Please read and try this:
    https://community.quicken.com/discussion/7627939/i-just-got-some-help-from-quicken-customer-service-that-i-will-share-about-cc-501

    Everybody else:
    If your issue is happening while using Quicken Mobile or Quicken on the Web, but not while using Quicken on the desktop/laptop computer ...

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
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