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Quicken 2019 One Step Update Freezes

I recently purchased Quicken Canada 2019 H&B (version R15.24) upgrading from Quicken 2015.

When I try to run One Step Update only to update stock prices and currency information, the application crashes. I have to use Task Manager to kill Quicken.

Disappointing on a new purchase.

Comments

  • John BacogiannisJohn Bacogiannis Member ✭✭
    edited January 2019
    Hi.



    That's because you have system instability.



    What I do every 6 months is backup my data - or just keep your data on an external hard drive.



    Wipe out the hard drives including the disk partitions (make sure you unplug your external data drive so you don't delete by accident!)- you really do not want anything lurking left over.



    Install Windows on the newly created partition, run windows update to be all up to date and then before you install any other application, install Quicken 2019 and Check for updates.



    That really should do it.



    Runs great on mine! Barring a hardware related problem you should be good to go
  • Unknown Member
    edited December 2018
    Start with uninstall and install quicken 2019 and see after
  • Unknown Member
    edited December 2018
    ukalik said:

    Start with uninstall and install quicken 2019 and see after

    Thanks for the suggestion. After posting this issue, I did just that. I uninstalled the software, deleted, the directory on my hard drive and my data. I reinstalled the software and restored from backup, but One Step Update still freezes.
  • John BacogiannisJohn Bacogiannis Member ✭✭
    edited December 2018
    ukalik said:

    Start with uninstall and install quicken 2019 and see after

    No, not the directory. The partition! You still had windows left over. You have to delete the hard drive partitions, format them and then install windows from scratch.


    Then update windows, then restore your data, then install and update quicken.


    It works for me so it should work for you.


    If you have trouble understanding how to delete a hard disk partition, FORMAT the partitions and reinstall windows, then you gotta ask someone who knows how to do it like a computer repair place.
  • markus1957markus1957 SuperUser ✭✭✭✭✭
    edited January 2019
    In OSU settings, unclick the currency conversion step and see if it still freezes. If not, you'll need to contact support. You might try a data file validation first.
  • Unknown Member
    edited December 2018

    Hi.



    That's because you have system instability.



    What I do every 6 months is backup my data - or just keep your data on an external hard drive.



    Wipe out the hard drives including the disk partitions (make sure you unplug your external data drive so you don't delete by accident!)- you really do not want anything lurking left over.



    Install Windows on the newly created partition, run windows update to be all up to date and then before you install any other application, install Quicken 2019 and Check for updates.



    That really should do it.



    Runs great on mine! Barring a hardware related problem you should be good to go

    Hi John,

    Am I understanding you correctly in that you backup and rebuild your system every 6 months so that Quicken works properly? I find that pretty time consuming and onerous for most people.

    I understand what you are saying about rebuilding the partition and OS from scratch. Everything works better on a clean build. I used to do it all the time in Win NT and Win XP. I didn't mind doing that when I had more time to do so. As a new parent, that's just not on the radar for me at this time and I would only use this a a last resort. I thought of trying some of the other suggestions first as it wouldn't require an entire rebuild of my system. 

    Thanks.
  • Unknown Member
    edited December 2018

    In OSU settings, unclick the currency conversion step and see if it still freezes. If not, you'll need to contact support. You might try a data file validation first.

    Thanks markus1957, I tried validating the files - no errors. I also unchecked the currency conversion in One Step Update and it still froze. It look like I'll need to contact support.
  • Unknown Member
    edited December 2018

    Hi.



    That's because you have system instability.



    What I do every 6 months is backup my data - or just keep your data on an external hard drive.



    Wipe out the hard drives including the disk partitions (make sure you unplug your external data drive so you don't delete by accident!)- you really do not want anything lurking left over.



    Install Windows on the newly created partition, run windows update to be all up to date and then before you install any other application, install Quicken 2019 and Check for updates.



    That really should do it.



    Runs great on mine! Barring a hardware related problem you should be good to go

    I think the idea of wiping your hard drive and reinstalling EVERYTHING every six months is preposterous, and not something I would ever recommend or do.  
  • Hendrik Gerrit MerisonHendrik Gerrit Merison Member ✭✭
    edited January 2019

    Hi.



    That's because you have system instability.



    What I do every 6 months is backup my data - or just keep your data on an external hard drive.



    Wipe out the hard drives including the disk partitions (make sure you unplug your external data drive so you don't delete by accident!)- you really do not want anything lurking left over.



    Install Windows on the newly created partition, run windows update to be all up to date and then before you install any other application, install Quicken 2019 and Check for updates.



    That really should do it.



    Runs great on mine! Barring a hardware related problem you should be good to go

    Having a problem with Quicken can have multiple reasons, such as User's unfamiliarity with the program, out of date program, not having a subscription and likely many other. Even long time users (like me) sometimes forget to do the obvious RIGHT THING and that is to make use of the HELP that is available. Rather than jumping through hoops, wiping HD and whatever other hocus pocus might be suggested MY SOLUTION ALWAYS IS to go to the SOURCE. In the time that Intuit divested itself from QUICKEN I've written to the CEO of this new owner company, and lately I use the HELP LINE that is part of the SUBSCRIPTION. I just do not understand why on average I get 100 or more QUICKEN requests in my INBOX when so much HELP is available and that you paid for!
  • John BacogiannisJohn Bacogiannis Member ✭✭
    edited January 2019

    Hi.



    That's because you have system instability.



    What I do every 6 months is backup my data - or just keep your data on an external hard drive.



    Wipe out the hard drives including the disk partitions (make sure you unplug your external data drive so you don't delete by accident!)- you really do not want anything lurking left over.



    Install Windows on the newly created partition, run windows update to be all up to date and then before you install any other application, install Quicken 2019 and Check for updates.



    That really should do it.



    Runs great on mine! Barring a hardware related problem you should be good to go

    All I can say is that instead of wasting hours and hours to find a solution to this problem - which it could very well take - I have learned decades ago to install everything clean, make a system image and when things start going screwy, restore from your system image, run windows update and then quicken update and you are back to normal.

    At least this way, if you still have the same problem, you have eliminated one task,

    It is always best to run an application on a clean system. If the application in question runs without error on the clean system, then that means that your current system has a problem.

    Then you can proceed to take further steps - such as - Trying with a new Quicken File, deleting your cloud data or resetting.

    Obviously, smaller tasks such as creating a new Quicken file should be tried first because it is a 2 minute job.

    But when you start exceeding more time investigating the problem than it would have taken to resolve by reinstalling everything, then you are wasting time.

    Another point to mention. A new version of Windows appears every 6 months now.

    I'm not saying that after 6 months wipe out everything and install the new version. It is usually still buggy but after a year, it would be a good move and it keeps your computer smelling lemony fresh :) Just like you got it from the factory. Minimal problems.

    Windows simply corrupts over time with each uninstall as the uninstaller doesn't wipe out everything it did during install.

    Eventually, Windows gets to such a compromised state that in order to get full functionality from it again, you have no choice but to reinstall.

    But hey to each his own. I am a bit of a perfectionist. I like a clean running machine - everything has to work.
  • markus1957markus1957 SuperUser ✭✭✭✭✭
    edited January 2019

    In OSU settings, unclick the currency conversion step and see if it still freezes. If not, you'll need to contact support. You might try a data file validation first.

    One other step to try. In Edit>Preferences>Quicken ID, use the "sign on as a different user option" and sign back in with your same credentials. Choose the Do Not Use Mobile option.  See if OSU now works.

    Also check Help>About Quicken and hold down the Ctrl key while doing it. Check the Securities/Max Ref line for numbers that don't match by a wide margin.
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