Quicken Policy

I have used Quicken since 1999 and I admit I did not upgrade
every year but even though I did not purchase a new version every
year Intuit never stopped me from downloading my financial
information.  Starting in 2018 I was warned several times that my
current subscription to quicken will expire Jan 1 2019. On the
morning or January 3rd. I attempted to download my financial
information and I was blocked, informing me my subscription has
expired.

I have posted my complaints about your current policy of
stopping all financial update to Amazon and I will continue to
post my complaints about your current version of Quicken to other
sites.  I am including your response and my response.




Hello Dennis,



Apologies for any confusion on our subscription
memberships or Discontinuation Policy. Just as with
previous versions, once your subscription has lapsed or
expired, all online services (along with access to our
official Quicken Support team) come to an end. To
reinstate these services, you'll need to renew your
subscription. To find out more, please check out the
following articles from Quicken.com:



Subscription FAQ's:
https://www.quicken.com/support/quicken-subscription-membership-faqs

Discontinuation Policy:
https://www.quicken.com/support/quicken-discontinuation-policy



If you have additional questions or concerns, our Care
team is happy to help! To get in touch, visit
https://www.quicken.com/support#contact-support.



Hope this helps!

~Quicken Customer Care













Dennis Aker 22 hours agoIn reply toan earlier post

Edit | Delete





This
is no help to me. I used Quicken for 20 years to keep a
record of my personal finances private to me on my home
computer. I have tried the additional features you offer
such as syncing to your cloud and accessing my account with
the android app and neither one of those work as advertised.
I spoke to your support team this morning and all they could
say was have a nice day so your support does not care about
support. What I want is a local program that I can keep my
financial data local not on the cloud which prior to 2018
was available!!








I wanted a simple program to update my financial information and
store it on my personal computer, I don't need your cloud stuff!!


Maybe you should make a Quicken Version for us ancient users.  I
will buy it.

Dennis Aker 

Comments

  • Arctic Hare (H&B 2019 Canadian)Arctic Hare (H&B 2019 Canadian) SuperUser ✭✭✭
    edited January 4
    Quicken does NOT currently offer a cloud based version of the Quicken program. Even the latest 2019 versions are desktop based programs. While there are features that optionally allow you to view and access your data on mobile apps or on the Web, these are optional features with limited functionality.



    I, for example, use the 2019 version, but I use it strictly in a desktop capacity; I do not use either the mobile or web features.
  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited January 4

    Quicken does NOT currently offer a cloud based version of the Quicken program. Even the latest 2019 versions are desktop based programs. While there are features that optionally allow you to view and access your data on mobile apps or on the Web, these are optional features with limited functionality.



    I, for example, use the 2019 version, but I use it strictly in a desktop capacity; I do not use either the mobile or web features.

    In other words, your current version does work with the same features as previous versions.

    The main difference is that the time before it expires has changed. It has been since at least 2007 that the online feature to download data from FIs/banks expires. In the past, it would expire at most 3 1/2 years after the initial release of a version. It is most likely that in the past you purchased a newer version before the 3 1/2 years had passed so never encountered this issue. 

    Today, it is variable based on the length of your subscription, from 12 months up to 27 months (for some promotions).

    All that said, there is one caveat to all this is that if you do let your subscription expire, Quicken will now hijack about 25% of your screen real-estate for advertising. Quicken has determined that this is the price to pay if you let your subscription expire!

    If you dislike this business decision, you can add your VOTE to 
    Quicken Inc should eliminate or at least minimize the LARGE Advertising space used when a subscription expires.

    First, click on the underlined link above to go there, then click VOTE at the top of THAT page, so your vote will count. 

    Your VOTES matter!

    You may also want to contact Quicken Support to express your concerns at 
    https://www.quicken.com/contact-support

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)

    If you find this reply helpful, please be sure to click "Like", so others will know, thanks.

    (Canadian  user since '92, STILL using QM2007)

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