Bill Reminder missing a Credit Card Account

edited January 20 in Paying Bills (Windows)
Quicken Premier 2016 R18.4
iMac OS10.14.2
Parallels 14.1.0

I have three credit cards from Citi Bank.
I have set up Bill Reminders for all three which seem to be working fine other than:
One of the cards doesn't appear in

Bills Tab
Bill Reminder Button
Accounts Drop Down (Any Selection)

Otherwise all seems to be working well. I can find what I am looking for by just scanning down the Pay To/ Recieved From List then go from there.

Not a bid deal but annoying.

Any suggestions?

Comments

  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    edited January 14
    Hello PutterFlutters,

    Thank you for taking the time to report this issue to the Community, although I apologize you have not yet received a response.

    I'm looking into this behavior and attempting to replicate it in my personal data file, may I ask, are you creating a new manual bill reminder, and one of three credit card accounts are not appearing in the Accounts Drop Down field of the create new bill reminder, is that correct?

    If so, may I ask what is listed as the Account Type of the missing third credit card account?  If you aren't sure, please right-click on the name of this missing account in the Account List that goes down the Left or Right Side of Quicken and select "Edit/Delete Account".

    In the Account Details window, please select the tab for "Display Options".  Under Account Intent, what do the two drop down menu's display?

    If you haven't already, I would also recommend running a Validate & Repair on the data file, closing and re-opening Quicken once the validate is finished.  Is the account still missing from the drop-down?

    Please let us know, thank you.

    Sarah
  • edited January 20
    Hi Sarah...sorry for the delayed response.

    ================================

    GENERAL Account Details :  Account Type: Credit

    Online Setup Financial Instution : Citi Cards Direct Connect

    Display Options Account Intent : Credit (nothing checked)

    =================================

    Validate & Repair yields no change.

    ==================================

    This account looks like the other two from what I can tell.  

    Thanks for helping

  • edited January 20

    Hi Sarah...sorry for the delayed response.

    ================================

    GENERAL Account Details :  Account Type: Credit

    Online Setup Financial Instution : Citi Cards Direct Connect

    Display Options Account Intent : Credit (nothing checked)

    =================================

    Validate & Repair yields no change.

    ==================================

    This account looks like the other two from what I can tell.  

    Thanks for helping

    Hi Sarah.... any more ideas?  :-)

    Thanks
    Norm
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