No downloads from Merrick Bank credit card since 12/31
Merrick Bank credit card is not downloading anything since 12/31/2018. I believe it may have to do with the date format on their website. Screenshot of transactions here, notice the date format change from December to January. http://www.upl.co/uploads/Merrick1547138834.png Interesting though the 'online balance' matches the bank, so it is connecting, just not downloading. In searching it seems this happened for users 12 months ago as well. Anyone able to guide me on a fix or do we need to wait on Quicken to fix?
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Have you tried this
yet (if your bank recently changed their website or password requirements)?
How to refresh financial institution information
(Branding)
Please read and
follow instructions here:
https://www.quicken.com/support/server-issue-troubleshooting
If that doesn't
resolve the issue:
obligation to notify their Account Manager at Intuit Inc. of any changes
to their websites and download functions in a timely manner before
the change is implemented.
their customers of this change and any actions that might be required by
the customer to regain access.
level management.
via Chat or Phone at https://www.quicken.com/support#contact-support and report this Online Banking issue, so
that Intuit Inc. can be notified of the issue. Ultimately, however, the bank must work
together with Intuit on solving this update issue.
Please let us know
if you were able to get this issue resolved (or not).
Have you checked your download log files to see if that particular transaction was ever included in the download data stream?
If yes, does the transaction look like it's formatted correctly? Is there an accented character or other unusual character in the Payee Name field?
You might want to let Quicken Support review this issue ...
spoke to Merrick Bank and they didn't seem to know that they had a
product that allowed transactions to be downloaded to quicken. She
opened a ticket and told me to call back in a few days... Not very
hopeful on either...