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throttler denied request

3 banks (7 accounts) will not connect/sync with web connect because of a the same error.

I am running Quicken Deluxe 2019 Version 5.9.2 (Build 59.25153.100) on MacOS 10.14.2.

The banks were able to connect without a problem last night. 

The error is "CP_server_error:internal.api:Throttler denied request. Decision was IN_Progress

No matter how many times I hit retry, it each account lists the same error message and the last attempt listed is always the last successful download which was yesterday. Attempt dates/times do not update with attempts to retry. Clicking on retry does not appear to do anything at all.

Connection Statues at the top is green, Quicken can connect to the internet. other banks/accounts at other institutions were able to connect. Not sure why three different banks would all experience the same problem at exactly the same time... that doesn't make sense to me. Especially when they are not owned by each other.

The banks are:

Bank of America
Umpqua Bank
Banner Bank


This discussion has been closed.