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how much faster is Premiere support? what are the average regular and premiere support wait times?

UnknownUnknown Member
edited January 2019 in Before you Buy
Phone support premiere v standard

Comments

  • NotACPANotACPA SuperUser, Windows Beta Beta
    edited January 2019
    That entirely depends upon how many people are in line in front of you ... and how complicated their issues are.

    Premiere support simply adds you to the "Premiere line".  It's the same support techs as regular support.   AND, if there are many Premiere calls at the same time, you STILL might have a substantial wait.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • UnknownUnknown Member
    edited January 2019
    Thanks, but that is the difference between the regular line and the "Premiere line" - do all the premiere go ahead of the regular? In what way does it go faster than regular?


  • thecreatorthecreator SuperUser ✭✭✭✭✭
    edited December 2020

    Thanks, but that is the difference between the regular line and the "Premiere line" - do all the premiere go ahead of the regular? In what way does it go faster than regular?


    Hi @ Steve ,

    No such thing as "Premiere line"

    See this Article:  https://getsatisfaction.com/quickencommunity/topics/add-your-quicken-information-to-your-posts-plus-...

    You have not disclosed your Flavor of Quicken 2019.

    Premium Support costs $49.99 a year, but is free for Owners of Quicken 2019 Premier or higher flavor.

    https://www.quicken.com/personal-finance/premium-support-2017

    Calls are answered in the order received at the special 800 Number that is found in your Quicken Account at:  https://www.quicken.com/



    thecreator - User of Quicken Subscription R31.20  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21322.1000
    also            Windows 10 Pro 64-Bit Build 19042.804

    Note: Product What's New in Quicken is grayed out.. Also Year is stuck on 2020 and Copyright Date is stuck 2018 in About Quicken.

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • smayer97smayer97 SuperUser, Mac Beta, Canada Beta ✭✭✭✭✭
    edited December 2020

    Thanks, but that is the difference between the regular line and the "Premiere line" - do all the premiere go ahead of the regular? In what way does it go faster than regular?


    ? How Quicken handles it is unknown but it does get you front-of-the-line support but as @NotACPA points out, there is no telling how much of an advantage it creates. 

    And premium support is available for all active subscription users for the first year, regardless year of purchase (some users only recently still purchased QM2018 subscriptions, which incidentally is no different than 2019 ;-) ).

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
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    (
    Canadian user since '92, STILL using QM2007)


  • smayer97smayer97 SuperUser, Mac Beta, Canada Beta ✭✭✭✭✭
    edited December 2020

    Thanks, but that is the difference between the regular line and the "Premiere line" - do all the premiere go ahead of the regular? In what way does it go faster than regular?


    Oh, and FYI the posted times on the support webpage have often been far from accurate.

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
    Have Questions? Check out these FAQs:COMPLETE list of Product Ideas - Quicken for Mac to VOTE on

    Object to Quicken's business model, using up 25% of your screen
    ? Add your vote here:
    Quicken should eliminate the LARGE Ad space when a subscription expires


    (
    Canadian user since '92, STILL using QM2007)


  • UnknownUnknown Member
    edited December 2020

    Thanks, but that is the difference between the regular line and the "Premiere line" - do all the premiere go ahead of the regular? In what way does it go faster than regular?


    I am planning on probably getting Quicken for Mac 2019, Deluxe. I don't need the billpay option from Premiere because I already have that with my bank. I wanted opinions as to whether it is worth getting the premiere support.
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