Quicken 2019 Deluxe reminder functionality broken
I'm using Quicken 2019 for Windows, version R17.6, build 27.1.17.6.
I'm catching up on filling in some data for 2018 and just set up a paycheck using Planning->Tax Center->Add Paycheck. That part seemed to work fine.
After adding the paycheck, a reminder status was shown next to my checking account as expected. Clicking on the reminder took me to the screen to enter the past due transactions. However, the screen was blinking, some of the graphics were corrupted, and nothing could be selected nor could I go back or even close Quicken in a normal manner. Task Manager showed that Quicken was not responding. I had to use Task Manager to end Quicken.
I went back into Quicken and tried clicking on the reminder again. This time, the graphics were still corrupted. Mot all of the reminders showed, though they would if I clicked where they were supposed to be located on the screen. There was no blinking this time, and I could select the Enter button for a transaction.
Due to the corruption on the screen, I decided not to use this feature. I quit Quicken and then reopened it and restored the backup I made yesterday. For now, I will not set up paychecks in this manner but will enter them as regular transactions with the appropriate splits. This may limit some tax planning, but the screen corruption (and reports I've read online about paycheck data going missing) doesn't instill confidence in this part of the program.
I'm catching up on filling in some data for 2018 and just set up a paycheck using Planning->Tax Center->Add Paycheck. That part seemed to work fine.
After adding the paycheck, a reminder status was shown next to my checking account as expected. Clicking on the reminder took me to the screen to enter the past due transactions. However, the screen was blinking, some of the graphics were corrupted, and nothing could be selected nor could I go back or even close Quicken in a normal manner. Task Manager showed that Quicken was not responding. I had to use Task Manager to end Quicken.
I went back into Quicken and tried clicking on the reminder again. This time, the graphics were still corrupted. Mot all of the reminders showed, though they would if I clicked where they were supposed to be located on the screen. There was no blinking this time, and I could select the Enter button for a transaction.
Due to the corruption on the screen, I decided not to use this feature. I quit Quicken and then reopened it and restored the backup I made yesterday. For now, I will not set up paychecks in this manner but will enter them as regular transactions with the appropriate splits. This may limit some tax planning, but the screen corruption (and reports I've read online about paycheck data going missing) doesn't instill confidence in this part of the program.
0

Comments
Questions? Check out the Quicken Windows FAQ list
"Hello
I read your problem and i think that is a Quicken configuration problem, we are
very sorry for the inconvenience. On behalf of our team i can suggest, you can
contact our Quicken customer service for the instant help at +1 (845) 2xx-5xxx our technician will assist you further.
Thank You!"
I haven't called customer service, because I already entered all the paychecks manually. However, if the problem occurs again when I try the functionality again, I'll call them then.
Just a thought, though, having been a software engineer for 26 years or so, though it is possible that a configuration problem could cause the behavior I experienced, it would mean that the configuration problem wasn't handled well by the software. At best, Quicken should recognize a bad configuration and pop up a message stating something relevant. It shouldn't lock up and/or corrupt the screen. Just my two cents... :-). Thanks!
You did not contact official Quicken Support.
The ONLY Official Quicken Support can be reached for FREE via chat or phone. Read this:
https://getsatisfaction.com/quickencommunity/topics/the-only-official-quicken-support
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- Where to find a Help Guide for Quicken for Mac?
- Quicken Mac FAQ list
- Quicken Windows FAQ list
- Help Guide and FAQs for Quicken Mobile
COMPLETE list of Product Ideas - Quicken for Mac to VOTE onObject to Quicken's business model, using up 25% of your screen? Add your vote here:
Quicken should eliminate the LARGE Ad space when a subscription expires
(Canadian Q user since '92, STILL using QM2007)