Home Quicken for Mac Errors and Troubleshooting (Mac)

Pop-up Window opens every time I open Quicken

Bob36Bob36 Member
Every time I open Quicken I get a pop-up window telling me a new version of Quicken 2017 is available. It will not allow me to download it, chat doesn't work and the phone number in the pop-up is never answered. Is this an update I'm supposed to download? Do I pay? How do I get a response on the chat? This has been going on for over three years and I've just been clicking out of the pop-up window, but it's very annoying.

Comments

  • Unknown Member
    edited January 2019
    Bob, I have 2016 and I have had so many problems with their unwanted invitations to upgrade or download a revision.  If your program is working I recommend you don't download anything they want to change or update.  I get another such invitation when I log out. 
  • mshigginsmshiggins SuperUser ✭✭✭✭✭
    edited January 2019
    Bob, are you using QMac or QWin?
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • RickORickO SuperUser ✭✭✭✭✭
    edited January 2019
    mshiggins said:

    Bob, are you using QMac or QWin?

    And what specific version?
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • Just chiming in here. The popups are so annoying that ironically they make me wait and wait and wait until I finally upgrade. (Usually I'm going into Quicken with a specific task I want to do quickly - why do they think we're going to interrupt our financial chores in order to explore their dialog boxes?) Now there's a third one for Turbotax that locks up the program unless you randomly click at the right time and place. Quicken marketing people don't pay attention here, but fwiw ... it doesn't make sense that the unpaid "community" has to deal with problems that could just be solved by good design and respect for customers.
This discussion has been closed.