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Unable to download transactions from Capital One Credit Card Services

PatrickPatrick Member ✭✭
I have been successfully downloading transactions from Capital One Credit Card Services using Express Web Connect+ with Quicken Premier 2017 edition, but since the New Year, I've been unable to successfully connect. I have now downloaded the latest version of Quicken Premier 2019 but no luck! Has anyone else experienced this kind of issue?

Comments

  • Quicken HaroldQuicken Harold Alumni ✭✭✭✭
    edited January 2019
    Hello Patrick. Appreciate your question.

    Have you tried to Deactivate and Reactivate your Capital One accounts to make sure that it allows you to do the EWC+ (going to the website to authorize your transactions.)

    Please let us know so that we can best help you.

    Respectfully,
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • lablover57lablover57 Member ✭✭✭
    edited January 2019
    Yes, I have..(I have the Mac version).
    Quicken User since the DOS days...
  • PatrickPatrick Member ✭✭
    edited January 2019
    I have been chatting to a Capital One agent today. He told me that they were currently reviewing their security with all 3rd party financial entities and that I needed to manually download transactions from my online account. He apologized for any inconvenience.



    Why is it that Quicken hasn’t informed me during my recent chats about my downloading problems. When can I expect online downloading to be resumed?
  • ScooterlamScooterlam SuperUser ✭✭✭✭✭
    edited January 2019
    I have this same issue.  New transactions are not downloading for CapitalOne Card Services using Express Web Connect +.

    There is no indication when doing an OSU that there is a problem - no errors or error codes thrown. OSU summary dialog shows "green" light next to CapitalOne account.

    I reset the account.  Resetting the account in Quicken, Edit/Delete Account>Online Services>Reset Account, requires you to reauthorize your Quicken account with CapitalOne.  Image 1.   After reauthorizing, Quicken continues to execute the reset process.

    The authorization appears to complete normally (no errors....).  Ultimately the account reset, while also appears to complete normally, does not correct the transaction download issue.   Again, no indication of a problem with the reset.

    I spoke with C1 this morning, they indicate that they have no reports of Quicken connection issues and that their site is not closed to 3rd party financial software.   A different report from Patrick's post yesterday.

    Agree with Patrick...If Quicken or CapitalOne is taking this feature offline for whatever reason, at least throw an error in Quicken to indicate an issue.

    Anyone else having this issue, pls. speak up to both Q and C1!

    Scott
    2019 QW HBR R17.6



  • ScooterlamScooterlam SuperUser ✭✭✭✭✭
    edited January 2019
    Scott said:

    I have this same issue.  New transactions are not downloading for CapitalOne Card Services using Express Web Connect +.

    There is no indication when doing an OSU that there is a problem - no errors or error codes thrown. OSU summary dialog shows "green" light next to CapitalOne account.

    I reset the account.  Resetting the account in Quicken, Edit/Delete Account>Online Services>Reset Account, requires you to reauthorize your Quicken account with CapitalOne.  Image 1.   After reauthorizing, Quicken continues to execute the reset process.

    The authorization appears to complete normally (no errors....).  Ultimately the account reset, while also appears to complete normally, does not correct the transaction download issue.   Again, no indication of a problem with the reset.

    I spoke with C1 this morning, they indicate that they have no reports of Quicken connection issues and that their site is not closed to 3rd party financial software.   A different report from Patrick's post yesterday.

    Agree with Patrick...If Quicken or CapitalOne is taking this feature offline for whatever reason, at least throw an error in Quicken to indicate an issue.

    Anyone else having this issue, pls. speak up to both Q and C1!

    Scott
    2019 QW HBR R17.6



    Update:   Seems to be working now.  Transactions downloaded today for me.

    Scott
    2019 QW HBR
  • PatrickPatrick Member ✭✭
    edited January 2019
    I’ll try later today Thank you!
This discussion has been closed.