credit card transaction payments adding to balance
2019 V R17.6 Build 27.1.17.6
After upgrading to 2019 version my credit card accounts are now out of balance. All payments add, charges subtract. What????
After upgrading to 2019 version my credit card accounts are now out of balance. All payments add, charges subtract. What????
0

Comments
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
What Q product are you running? What Build? And, what color is your balance column?
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
And, have you tried validating your Q data file?
Also, if you could provide a snapshot of a portion of the CC account that shows this problem, it would be helpful. Try the Validations before the snapshot.
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
Click the Date column header to sort the register. Clicking it again toggles the sort order between ascending and descending sort order.
The Windows Snipping Tool (available with Windows 7 and up) can be used to capture a partial screen image and save it to a file. Microsoft Paint can be used to annotate the image.
https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots
To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361
Please create image files of type PNG, JPG or GIF only.
To attach the image here, start composing your reply in the "Type your comment" box at the bottom of the webpage. At the top of the text entry window you'll see a row of icons beginning with B I S
Click the "Attach image" icon (the one that looks like a tiny landscape with mountain and sun). It will allow you to select and upload the captured image file(s) from your computer. The captured image(s) will be inserted at wherever the cursor is located in the text.
Did you notice that the Running Balance (the right-most column in your snapshot) is black? If you owe money in a credit card account, the running balance should be red (negative).