Can't migrate Windows Q 2016 Deluxe to new computer

Have Q2016 Deluxe updated to R18.4 on Win 10 with no problems on older computer. Bought new computer. Installed Q from disk. Backed up from old computer onto USB. Copied to new. Tried to open. Got momentary glimpse of good data then screen asking to "Sign in with your Intuit".

Using Quicken ID gives "Unknown error occurred. Please try to connect later." Tried link to "Learn more about Intuit ID" which links to Quicken log in. Successful log-in but no info.

Read of similar issues in forum so downloaded and tried to run QW2016patch. Error message "Not enough space on C drive to extract." (C: is a SSD with 65 GB available).
Copied patch to D: HD with 805 GB available. Same error message.

Any suggestions would be appreciated.

Comments

  • splashersplasher SuperUser ✭✭✭✭✭
    edited January 20
    Not sure where you got your patch, but you need to download the appropriate patch from this link:
    https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
    -splasher  using Q since 1996 -  QW 2015, 2016, 2017 & Subscription  -  Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • Dave SimpsonDave Simpson Member
    edited January 20
    Thanks for the info. That is same patch I did previously but re-did from your link. Got same "Not enough space" error. 

    Surely the patch can't need 61 GB.

  • UKRUKR SuperUser ✭✭✭✭✭
    edited January 22

    Please verify this:

    1) In Windows Control
    Panel / System / Advanced System Settings / Environment Variables ensure that
    both the TEMP and TMP variables point to a valid and existing folder, typically
    C:\Windows\Temp or  C:\Users\your_username_here\AppData\Local\Temp

    If they point to an incorrect or non-existent folder or drive change both
    variables to an existing folder on C:\ (or create one) and reboot Windows.

    Make sure that the your_username_here portion of the TEMP and TMP file path, if it's
    C:\Users\your_username_here\AppData\Local\Temp
    does NOT contain a space, e.g., John Doe
    In that case create a new Windows User Account with administrator privileges where the username does NOT contain a space.

    If the folder exists
    ... does your Windows User Account have proper access rights to this
    folder?

    If Quicken cannot create and use temporary files, all sorts of malfunctions
    will occur.

    If the Temp folder is full of junk, clean it out. Delete all files and
    subfolders within the Temp folder structure that Windows allows you to delete.
    You may have to skip a few that are actively in use.

    Make sure that files
    in the Temp folder are NOT accessed by cloud backup software at all.

    2) Make sure you have saved the downloaded installation or patch file.
    Use Windows File Explorer to locate this file.
    Right-click the file.


    Now click Properties.
    Select the Compatibility tab.
    Uncheck all settings, especially the "Run this program in compatibility mode for [older Windows
    version]" setting.


    Click the "Change
    settings for all users" button.
    Click Apply and exit.





    3) Right-click the saved file and run it "as Administrator".

  • splashersplasher SuperUser ✭✭✭✭✭
    edited January 20
    UKR said:

    Please verify this:

    1) In Windows Control
    Panel / System / Advanced System Settings / Environment Variables ensure that
    both the TEMP and TMP variables point to a valid and existing folder, typically
    C:\Windows\Temp or  C:\Users\your_username_here\AppData\Local\Temp

    If they point to an incorrect or non-existent folder or drive change both
    variables to an existing folder on C:\ (or create one) and reboot Windows.

    Make sure that the your_username_here portion of the TEMP and TMP file path, if it's
    C:\Users\your_username_here\AppData\Local\Temp
    does NOT contain a space, e.g., John Doe
    In that case create a new Windows User Account with administrator privileges where the username does NOT contain a space.

    If the folder exists
    ... does your Windows User Account have proper access rights to this
    folder?

    If Quicken cannot create and use temporary files, all sorts of malfunctions
    will occur.

    If the Temp folder is full of junk, clean it out. Delete all files and
    subfolders within the Temp folder structure that Windows allows you to delete.
    You may have to skip a few that are actively in use.

    Make sure that files
    in the Temp folder are NOT accessed by cloud backup software at all.

    2) Make sure you have saved the downloaded installation or patch file.
    Use Windows File Explorer to locate this file.
    Right-click the file.


    Now click Properties.
    Select the Compatibility tab.
    Uncheck all settings, especially the "Run this program in compatibility mode for [older Windows
    version]" setting.


    Click the "Change
    settings for all users" button.
    Click Apply and exit.





    3) Right-click the saved file and run it "as Administrator".

    @UKR ; The 18.4 patch for QW2016 is one of the ones that was over 1GB in size, was there something special that needed to be done to get it to run properly?
    -splasher  using Q since 1996 -  QW 2015, 2016, 2017 & Subscription  -  Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • UKRUKR SuperUser ✭✭✭✭✭
    edited January 20
    UKR said:

    Please verify this:

    1) In Windows Control
    Panel / System / Advanced System Settings / Environment Variables ensure that
    both the TEMP and TMP variables point to a valid and existing folder, typically
    C:\Windows\Temp or  C:\Users\your_username_here\AppData\Local\Temp

    If they point to an incorrect or non-existent folder or drive change both
    variables to an existing folder on C:\ (or create one) and reboot Windows.

    Make sure that the your_username_here portion of the TEMP and TMP file path, if it's
    C:\Users\your_username_here\AppData\Local\Temp
    does NOT contain a space, e.g., John Doe
    In that case create a new Windows User Account with administrator privileges where the username does NOT contain a space.

    If the folder exists
    ... does your Windows User Account have proper access rights to this
    folder?

    If Quicken cannot create and use temporary files, all sorts of malfunctions
    will occur.

    If the Temp folder is full of junk, clean it out. Delete all files and
    subfolders within the Temp folder structure that Windows allows you to delete.
    You may have to skip a few that are actively in use.

    Make sure that files
    in the Temp folder are NOT accessed by cloud backup software at all.

    2) Make sure you have saved the downloaded installation or patch file.
    Use Windows File Explorer to locate this file.
    Right-click the file.


    Now click Properties.
    Select the Compatibility tab.
    Uncheck all settings, especially the "Run this program in compatibility mode for [older Windows
    version]" setting.


    Click the "Change
    settings for all users" button.
    Click Apply and exit.





    3) Right-click the saved file and run it "as Administrator".

    I cannot answer this question, splasher. Only the guys at Quicken know why that particular Mondo patch is such a Monster patch file and, if that's incorrect, why there hasn't been a fix for the fix.
  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    edited January 20
    UKR said:

    Please verify this:

    1) In Windows Control
    Panel / System / Advanced System Settings / Environment Variables ensure that
    both the TEMP and TMP variables point to a valid and existing folder, typically
    C:\Windows\Temp or  C:\Users\your_username_here\AppData\Local\Temp

    If they point to an incorrect or non-existent folder or drive change both
    variables to an existing folder on C:\ (or create one) and reboot Windows.

    Make sure that the your_username_here portion of the TEMP and TMP file path, if it's
    C:\Users\your_username_here\AppData\Local\Temp
    does NOT contain a space, e.g., John Doe
    In that case create a new Windows User Account with administrator privileges where the username does NOT contain a space.

    If the folder exists
    ... does your Windows User Account have proper access rights to this
    folder?

    If Quicken cannot create and use temporary files, all sorts of malfunctions
    will occur.

    If the Temp folder is full of junk, clean it out. Delete all files and
    subfolders within the Temp folder structure that Windows allows you to delete.
    You may have to skip a few that are actively in use.

    Make sure that files
    in the Temp folder are NOT accessed by cloud backup software at all.

    2) Make sure you have saved the downloaded installation or patch file.
    Use Windows File Explorer to locate this file.
    Right-click the file.


    Now click Properties.
    Select the Compatibility tab.
    Uncheck all settings, especially the "Run this program in compatibility mode for [older Windows
    version]" setting.


    Click the "Change
    settings for all users" button.
    Click Apply and exit.





    3) Right-click the saved file and run it "as Administrator".

    Hello!

    In regards to QW2016 R18.4 mondo patch is the correct size.

    https://getsatisfaction.com/quickencommunity/topics/qw2016-r18-4-mondo-patch-size

    The 2019 patch R15.15 was too large and had to be corrected because of its size.  

    https://getsatisfaction.com/quickencommunity/topics/quicken-2019-mondo-patch-r15-15

    Hope this clarifies! 

    -Quicken Tyka
    -Quicken Tyka
  • Dave SimpsonDave Simpson Member
    edited January 21
    UKR said:

    Please verify this:

    1) In Windows Control
    Panel / System / Advanced System Settings / Environment Variables ensure that
    both the TEMP and TMP variables point to a valid and existing folder, typically
    C:\Windows\Temp or  C:\Users\your_username_here\AppData\Local\Temp

    If they point to an incorrect or non-existent folder or drive change both
    variables to an existing folder on C:\ (or create one) and reboot Windows.

    Make sure that the your_username_here portion of the TEMP and TMP file path, if it's
    C:\Users\your_username_here\AppData\Local\Temp
    does NOT contain a space, e.g., John Doe
    In that case create a new Windows User Account with administrator privileges where the username does NOT contain a space.

    If the folder exists
    ... does your Windows User Account have proper access rights to this
    folder?

    If Quicken cannot create and use temporary files, all sorts of malfunctions
    will occur.

    If the Temp folder is full of junk, clean it out. Delete all files and
    subfolders within the Temp folder structure that Windows allows you to delete.
    You may have to skip a few that are actively in use.

    Make sure that files
    in the Temp folder are NOT accessed by cloud backup software at all.

    2) Make sure you have saved the downloaded installation or patch file.
    Use Windows File Explorer to locate this file.
    Right-click the file.


    Now click Properties.
    Select the Compatibility tab.
    Uncheck all settings, especially the "Run this program in compatibility mode for [older Windows
    version]" setting.


    Click the "Change
    settings for all users" button.
    Click Apply and exit.





    3) Right-click the saved file and run it "as Administrator".

    UKR: Bingo!! Patch installed & all is good. Clean update to R18.4. Data file verified.

    Temp file pointers & names looked OK but contained 237 folders with 381 files. Only had the computer a couple of days so never thought to do a clean up. I presume that explains "not enough room on C:" tho don't know why.

    THANK YOU!
  • Dave SimpsonDave Simpson Member
    edited January 22
    UKR said:

    Please verify this:

    1) In Windows Control
    Panel / System / Advanced System Settings / Environment Variables ensure that
    both the TEMP and TMP variables point to a valid and existing folder, typically
    C:\Windows\Temp or  C:\Users\your_username_here\AppData\Local\Temp

    If they point to an incorrect or non-existent folder or drive change both
    variables to an existing folder on C:\ (or create one) and reboot Windows.

    Make sure that the your_username_here portion of the TEMP and TMP file path, if it's
    C:\Users\your_username_here\AppData\Local\Temp
    does NOT contain a space, e.g., John Doe
    In that case create a new Windows User Account with administrator privileges where the username does NOT contain a space.

    If the folder exists
    ... does your Windows User Account have proper access rights to this
    folder?

    If Quicken cannot create and use temporary files, all sorts of malfunctions
    will occur.

    If the Temp folder is full of junk, clean it out. Delete all files and
    subfolders within the Temp folder structure that Windows allows you to delete.
    You may have to skip a few that are actively in use.

    Make sure that files
    in the Temp folder are NOT accessed by cloud backup software at all.

    2) Make sure you have saved the downloaded installation or patch file.
    Use Windows File Explorer to locate this file.
    Right-click the file.


    Now click Properties.
    Select the Compatibility tab.
    Uncheck all settings, especially the "Run this program in compatibility mode for [older Windows
    version]" setting.


    Click the "Change
    settings for all users" button.
    Click Apply and exit.





    3) Right-click the saved file and run it "as Administrator".

    Looking OK. Phew! Thanks for the info.
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