Online Session fees from Key Bank!!

I have Quicken Premier 2019 for Mac (which includes Bank Bill Pay and Quicken Bill Pay for free).  However, I have noticed that, in addition to a monthly online banking fee from Key of  $9.50 per month, I am being charged a monthly online session fee from Key ($20.25, $21.75 and $20.25 the last 3 months).  I need to understand why I am receiving these charges and how I can eliminate them using Quicken.  I'm not averse to closing my Key accounts and go elsewhere--paying $30+ per month is ridiculous.  Any help/advice would be appreciated (I have posted this same question to Key Bank but no response received yet.)

Comments

  • thecreatorthecreator SuperUser ✭✭✭✭✭
    edited January 27
    HI @ John Bogdue ,

    Go into a Branch Office of Key Bank and inquire there, face to face. And bring the statements with you.

    PNC Bank offers Customers Free Online Bill Pay through Quicken.

    I am Windows, not Mac, but you can call PNC Bank and them, before switching.

    Stay away from Virtual Wallet then using Quicken.

    Personal Banking Accounts

    1-888-PNC-BANK (1-888-762-2265)
    • Through PNC Voice Banking, automated account information is available 24/7, 365 days a year.
    • 24-hour Automated Account Information is available 24/7, 365 days a year.
    • View the Consumer Voice Banking menu map to get access faster to the information you need.
    • PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m.,
      ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and
      Sunday to help you with your existing PNC accounts or to open new
      accounts.

    • Calling from outside the United States? General Customer
      Service can be reached by calling International Collect, 412-803-7711,
      to help you with your existing PNC accounts. Available 7:00 a.m. to
      10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET,
      Saturday and Sunday.

    Virtual Wallet 1-800-352-2255
    • 24-hour Automated Account Information is available 24/7, 365 days a year.
    • PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m.,
      ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and
      Sunday to help you with your existing PNC accounts or to open new
      accounts.
    Personal Credit Card 1-800-558-8472
    • 24-hour Automated Account Information is available 24/7.
    • View the Consumer Credit Card Voice Banking menu map to get faster access to the informaiton you need.

    • Calling from outside the United States? Credit Card Customer
      Service can be reached by calling International Collect, 412-803-7787,
      to help you with your existing PNC accounts. Available 24/7.
    Mortgage 1-800-822-5626
    • 24-hour Automated Account Information is available 24/7, 365 days a year.
    • PNC Customer Care Consultants are available 8:00 a.m. to 9:00 p.m.
      ET, Monday through Thursday and 8:00 a.m. to 5:00 p.m. ET, Friday, to
      help you with your existing mortgage accounts.
    https://www.pnc.com/en/personal-banking/banking/online-and-mobile-banking/online-banking-with-quicke...

    Also from:  https://www.key.com/personal/online-banking/personal-online-banking-agreement.jsp

    KeyBank Computer Banking Charges

    There are two fees associated with connecting to the Bank using Personal Financial software.


    1. Periodic fees will be assessed either
      monthly, quarterly, or annually. You will be charged the applicable
      periodic fee whether or not you use the Service, unless you are a member
      of a designed category of customers who are not charged or have a
      reduced rate. Upon ceasing to be a member of such a group, the Bank may
      promptly reinstate the fee for the Service. Annual and quarterly fees
      will be considered to be a prepayment for Services, and are not
      refundable.

    2. Session fees are assessed monthly,
      and are based upon the number of online connections to the Bank. The
      periodic fee will include a predetermined number of sessions. A session
      is defined as a download of account information, an account transfer, or
      email. Session fees apply to the online activity of the previous
      calendar month in which they are assessed.



    thecreator - User of Quicken Subscription R20.15 & Quicken 2017 HBRP R19.4

    Vote:  https://community.quicken.com/discussion/comment/20022841#Comment_20022841

  • mshigginsmshiggins SuperUser ✭✭✭✭✭
    edited January 21

    HI @ John Bogdue ,

    Go into a Branch Office of Key Bank and inquire there, face to face. And bring the statements with you.

    PNC Bank offers Customers Free Online Bill Pay through Quicken.

    I am Windows, not Mac, but you can call PNC Bank and them, before switching.

    Stay away from Virtual Wallet then using Quicken.

    Personal Banking Accounts

    1-888-PNC-BANK (1-888-762-2265)

    • Through PNC Voice Banking, automated account information is available 24/7, 365 days a year.
    • 24-hour Automated Account Information is available 24/7, 365 days a year.
    • View the Consumer Voice Banking menu map to get access faster to the information you need.
    • PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m.,
      ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and
      Sunday to help you with your existing PNC accounts or to open new
      accounts.

    • Calling from outside the United States? General Customer
      Service can be reached by calling International Collect, 412-803-7711,
      to help you with your existing PNC accounts. Available 7:00 a.m. to
      10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET,
      Saturday and Sunday.

    Virtual Wallet 1-800-352-2255
    • 24-hour Automated Account Information is available 24/7, 365 days a year.
    • PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m.,
      ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and
      Sunday to help you with your existing PNC accounts or to open new
      accounts.
    Personal Credit Card 1-800-558-8472
    • 24-hour Automated Account Information is available 24/7.
    • View the Consumer Credit Card Voice Banking menu map to get faster access to the informaiton you need.

    • Calling from outside the United States? Credit Card Customer
      Service can be reached by calling International Collect, 412-803-7787,
      to help you with your existing PNC accounts. Available 24/7.
    Mortgage 1-800-822-5626
    • 24-hour Automated Account Information is available 24/7, 365 days a year.
    • PNC Customer Care Consultants are available 8:00 a.m. to 9:00 p.m.
      ET, Monday through Thursday and 8:00 a.m. to 5:00 p.m. ET, Friday, to
      help you with your existing mortgage accounts.
    https://www.pnc.com/en/personal-banking/banking/online-and-mobile-banking/online-banking-with-quicke...

    Also from:  https://www.key.com/personal/online-banking/personal-online-banking-agreement.jsp

    KeyBank Computer Banking Charges

    There are two fees associated with connecting to the Bank using Personal Financial software.


    1. Periodic fees will be assessed either
      monthly, quarterly, or annually. You will be charged the applicable
      periodic fee whether or not you use the Service, unless you are a member
      of a designed category of customers who are not charged or have a
      reduced rate. Upon ceasing to be a member of such a group, the Bank may
      promptly reinstate the fee for the Service. Annual and quarterly fees
      will be considered to be a prepayment for Services, and are not
      refundable.

    2. Session fees are assessed monthly,
      and are based upon the number of online connections to the Bank. The
      periodic fee will include a predetermined number of sessions. A session
      is defined as a download of account information, an account transfer, or
      email. Session fees apply to the online activity of the previous
      calendar month in which they are assessed.



    Wow. The Key Bank session fees are egregious. I would be switching to a new bank if my current bank had a fee like that.
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • GeoffGGeoffG SuperUser ✭✭✭✭✭
    edited January 21

    HI @ John Bogdue ,

    Go into a Branch Office of Key Bank and inquire there, face to face. And bring the statements with you.

    PNC Bank offers Customers Free Online Bill Pay through Quicken.

    I am Windows, not Mac, but you can call PNC Bank and them, before switching.

    Stay away from Virtual Wallet then using Quicken.

    Personal Banking Accounts

    1-888-PNC-BANK (1-888-762-2265)

    • Through PNC Voice Banking, automated account information is available 24/7, 365 days a year.
    • 24-hour Automated Account Information is available 24/7, 365 days a year.
    • View the Consumer Voice Banking menu map to get access faster to the information you need.
    • PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m.,
      ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and
      Sunday to help you with your existing PNC accounts or to open new
      accounts.

    • Calling from outside the United States? General Customer
      Service can be reached by calling International Collect, 412-803-7711,
      to help you with your existing PNC accounts. Available 7:00 a.m. to
      10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET,
      Saturday and Sunday.

    Virtual Wallet 1-800-352-2255
    • 24-hour Automated Account Information is available 24/7, 365 days a year.
    • PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m.,
      ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and
      Sunday to help you with your existing PNC accounts or to open new
      accounts.
    Personal Credit Card 1-800-558-8472
    • 24-hour Automated Account Information is available 24/7.
    • View the Consumer Credit Card Voice Banking menu map to get faster access to the informaiton you need.

    • Calling from outside the United States? Credit Card Customer
      Service can be reached by calling International Collect, 412-803-7787,
      to help you with your existing PNC accounts. Available 24/7.
    Mortgage 1-800-822-5626
    • 24-hour Automated Account Information is available 24/7, 365 days a year.
    • PNC Customer Care Consultants are available 8:00 a.m. to 9:00 p.m.
      ET, Monday through Thursday and 8:00 a.m. to 5:00 p.m. ET, Friday, to
      help you with your existing mortgage accounts.
    https://www.pnc.com/en/personal-banking/banking/online-and-mobile-banking/online-banking-with-quicke...

    Also from:  https://www.key.com/personal/online-banking/personal-online-banking-agreement.jsp

    KeyBank Computer Banking Charges

    There are two fees associated with connecting to the Bank using Personal Financial software.


    1. Periodic fees will be assessed either
      monthly, quarterly, or annually. You will be charged the applicable
      periodic fee whether or not you use the Service, unless you are a member
      of a designed category of customers who are not charged or have a
      reduced rate. Upon ceasing to be a member of such a group, the Bank may
      promptly reinstate the fee for the Service. Annual and quarterly fees
      will be considered to be a prepayment for Services, and are not
      refundable.

    2. Session fees are assessed monthly,
      and are based upon the number of online connections to the Bank. The
      periodic fee will include a predetermined number of sessions. A session
      is defined as a download of account information, an account transfer, or
      email. Session fees apply to the online activity of the previous
      calendar month in which they are assessed.



    I don't typically endorse banks, but I have been very pleased with PNC bank and am coming to realize the tremendous value they provide.  Run don't walk away from any bank that has the audacity to charge for "Computer Banking Charges"!

    Didn't online banking all but eliminate bank tellers and save them the payroll expense?
    user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 1903
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