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An Update from Eric Dunn

I’m Eric Dunn, the CEO of Quicken Inc. I wanted to reach out to wish you a Happy New Year and thank you for your ongoing support of Quicken. For those of you who have experienced our latest 2019 release, I hope you are seeing the benefits of the work we did during 2018 to improve the performance and reliability of Quicken, as well as the new tools we’ve provided to allow you more flexible anytime/anywhere access to your Quicken data.
Just over a year ago we replaced our previous Intuit-operated authentication system with the new Quicken ID. We know that initially there were some annoyances, such as unnecessary requests to sign in again or to provide a sign-in code. Within a few months, however, we were able to streamline Quicken ID and I am now pleased to report that it is working extremely well – one measure is the number of customers who need to contact Customer Care for assistance, which is now 50% lower than with the previous generation service. As a daily Quicken user, I’ve also seen the difference myself and I hope you have as well.
We have also been working on the robustness, reliability and performance of Quicken. With Quicken for Windows, we addressed over 500 customer-reported issues during 2018, improving reliability and performance in a number of areas. With Quicken for Mac, in addition to addressing customer-reported issues, we have added more flexible reports, refined the management of online bills, improved the performance and flexibility of the portfolio view, and further improved security with a data file encryption option. Overall, our product surveys show a 25% improvement in the last year in how our users – you – rate Quicken.
Last year was also a big year for addressing the many requests we’ve had for providing Quicken users with anywhere/anytime access. Starting in October of 2018, Quicken members on the 2019 versions of Quicken are able to access their essential data – bank, card and cash accounts – on the web, with a full-featured register; there’s also reporting, graphs, budgets, and access to positions-level investment information. In the coming months we will be enabling Reconcile on the Web and will also show your Reminder Transactions. It all syncs with desktop... and it’s also optional, so if you prefer to keep all of your Quicken data only on your own computer you may continue to do so.
We have also been working hard on the mobile versions of Quicken. Last fall we introduced all-new versions of Quicken mobile for both iOS and Android. These apps have a new, cleaner user interface, improved desktop sync and bring back budget tracking. If you haven’t tried Quicken Mobile for a while, check out the new versions!
Beyond the product itself, we have also continued to improve Customer Care for Quicken users. For those of you who needed to contact us in 2018, the chances are that you had only a short wait on the phone and spoke to an agent who was able to quickly solve your problem. Three years ago, we wouldn’t have been able to say that. Many of you have also taken advantage of our much-improved Care website (quicken.com/support) and are starting to use the new Quicken Video University.
Overall, we are confident that Quicken today is the best Quicken ever. And we are working hard in 2019 to make it even better. Thank you very much for being a customer.
Just over a year ago we replaced our previous Intuit-operated authentication system with the new Quicken ID. We know that initially there were some annoyances, such as unnecessary requests to sign in again or to provide a sign-in code. Within a few months, however, we were able to streamline Quicken ID and I am now pleased to report that it is working extremely well – one measure is the number of customers who need to contact Customer Care for assistance, which is now 50% lower than with the previous generation service. As a daily Quicken user, I’ve also seen the difference myself and I hope you have as well.
We have also been working on the robustness, reliability and performance of Quicken. With Quicken for Windows, we addressed over 500 customer-reported issues during 2018, improving reliability and performance in a number of areas. With Quicken for Mac, in addition to addressing customer-reported issues, we have added more flexible reports, refined the management of online bills, improved the performance and flexibility of the portfolio view, and further improved security with a data file encryption option. Overall, our product surveys show a 25% improvement in the last year in how our users – you – rate Quicken.
Last year was also a big year for addressing the many requests we’ve had for providing Quicken users with anywhere/anytime access. Starting in October of 2018, Quicken members on the 2019 versions of Quicken are able to access their essential data – bank, card and cash accounts – on the web, with a full-featured register; there’s also reporting, graphs, budgets, and access to positions-level investment information. In the coming months we will be enabling Reconcile on the Web and will also show your Reminder Transactions. It all syncs with desktop... and it’s also optional, so if you prefer to keep all of your Quicken data only on your own computer you may continue to do so.
We have also been working hard on the mobile versions of Quicken. Last fall we introduced all-new versions of Quicken mobile for both iOS and Android. These apps have a new, cleaner user interface, improved desktop sync and bring back budget tracking. If you haven’t tried Quicken Mobile for a while, check out the new versions!
Beyond the product itself, we have also continued to improve Customer Care for Quicken users. For those of you who needed to contact us in 2018, the chances are that you had only a short wait on the phone and spoke to an agent who was able to quickly solve your problem. Three years ago, we wouldn’t have been able to say that. Many of you have also taken advantage of our much-improved Care website (quicken.com/support) and are starting to use the new Quicken Video University.
Overall, we are confident that Quicken today is the best Quicken ever. And we are working hard in 2019 to make it even better. Thank you very much for being a customer.

Quicken Kathryn
Community Administrator
Community Administrator
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Comments
I have a 2007 Mac version of Quicken. I use it solely for record keeping on my computer. I do not do online stuff with Quicken. I would guess I am way over due for an upgrade and would like to know the best way to upgrade and what to do. I have a mac desk top computer. Thank you Blaine Bolton
Bill
Many years ago, I also used Quicken in France. No longer available. May I suggest you look into this market, as there is absolutely no substitute for Quicken in France.
Your product isn't better just because people don't call. Many of us are fairly savvy with programs and can figure out the issues on our own without assistance. And when it comes to software issues that I cannot fix I don't have time to call Quicken to talk to a tech about it. Last time I talked to a tech their solution only fixed the problem with the mobil app until the very next log in... so about 1 hour. Waste of my time... and my time is worth about $35 an hour. I only use quicken because it helps me double check my financial records and customize my projected balance outlook which I can do on my bank website. However, there are still some flaws on the bank website with balance projections and I prefer to be able to view it in a checkbook style setup. If your program is going to cause me to have to weed through transactions for 20 minutes every time I download them from the bank then it wont be needed much longer.
In the end, Quicken has gone from the most valuable tool in America to the most untrustworthy financial action a person can do,
I switched to a free alternative that works flawlessly.
Tom S. Windsor CT
Some excellent ones are free. Professional courtesy to this site prevents me from naming them.
2. Support UTF-8
You have much to gain for relatively little effort.
The way the product is currently designed you are pushing away international users with both hands. Think about that.
Quicken is retarded but I have invested too many years into it to learn some of these cheesy apps like mint
One caveat to all this is that if you do let your subscription expire, Quicken will now hijack about 25% of your screen real-estate for advertising. Quicken has determined that this is the price to pay if you let your subscription expire!
If you dislike this business decision, you can add your VOTE to
Quicken Inc should eliminate or at least minimize the LARGE Advertising space used when a subscription expires
First, click on the underlined link above to go there, then click VOTE at the top of THAT page, so your vote will count.
Your VOTES matter!
You may also want to contact Quicken Support to express your concerns at
https://www.quicken.com/contact-support
(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
- Where to find a Help Guide for Quicken for Mac?
- Quicken Mac FAQ list
- Quicken Windows FAQ list
- Help Guide and FAQs for Quicken Mobile
COMPLETE list of Product Ideas - Quicken for Mac to VOTE onObject to Quicken's business model, using up 25% of your screen? Add your vote here:
Quicken should eliminate the LARGE Ad space when a subscription expires
(Canadian
About 90% of my transactions are with the same payee's. I have to spend time every morning renaming payee since the download name is usually not readable and almost all of them need the category selected.
80% to 90% of my labor in using Quicken for MAC could be eliminated with this one feature that I had when I using the windows version.