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An Update from Eric Dunn

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  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019
    dennis said:

    I have been using Quicken to do my booking keeping for well over 30 years, as well as purchasing quicken program updates as well as products. I recently purchased a new computer as my operating systems are becoming obsolete, I didn't have the install disk for quicken 14, so I purchased quicken 19 installed in my new computer,
    I have 2 other computers that I use for backup, I have been trying to update the program in them with unsatisfactory results, my backup disks are not being excepted, I'm hoping that you would not expect me to buy a new version for all three.
    If that's the case I will have lost my confidence in Quicken products after all these years.Please don't disappoint me, greed has been running rampant more so than ever in the soft ware industry, If there's a solution to my problem other than deleting
    quicken from my back ups, I would appreciate a response, yours truly.
    Dennis W Griston
    [email removed for privacy]     

    Hello Dennis,

    Thank you for taking the time to share your experience with us and we apologize for any inconvenience.  Quicken is able to be installed on multiple computers without the need to re-purchase a version for each computer.

    If you haven't already, please take a moment and visit www.quicken.com and sign in to your My Account section, the link to download the already purchased version of Quicken should be listed.  Once downloaded and installed on the 2 backup computers you should be able to restore a backup copy of your file that contains the up to date transaction/account information.

    More information on this process is also available at https://www.quicken.com/support/can-i-install-quicken-multiple-computers.

    If this does not resolve your issue, I recommend creating a new post with full details of the steps you normally take. I also recommend reviewing this article before creating your post, just to be sure you include all necessary details: https://bit.ly/2RKUVM5.

    Thank you,

    Sarah
  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited January 2019

    Comment directed to Quicken about Quicken for MAC ====> ENABLE EXCHANGE RATES in between account in different currencies and the related features such as the production of reports in the base currency (or another selected currency)!

    You can add your VOTE to Add True multi-currency conversion support.

    First, click on the underlined link above to go there, then click VOTE at the top of THAT page, so your vote will count for THIS feature and increase its visibility to the developers by seeking to have the features you need or desire end up in the latest version.

    While you are at it, you may want to add your VOTE to related IDEAS found on the 
    List of Requests for Report Related Features and the List of Requests Related to Investments. Click on the underli ned link, then follow the instructions to add your vote to more related ideas. Your VOTES matter!

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
    Have Questions? Check out these FAQs:COMPLETE list of Product Ideas - Quicken for Mac to VOTE on

    Object to Quicken's business model, using up 25% of your screen
    ? Add your vote here:
    Quicken should eliminate the LARGE Ad space when a subscription expires


    (
    Canadian Q user since '92, STILL using QM2007)

  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019

    It would be nice to have an upgraded version that would let you serialize parts, at a affordable price. I chatted with someone today and the told me it would cost $1408.00 and that is out of reach for a small company.  But other than that I like using the Quickbooks,

    QB related, forking to standalone post.


    Please reference the new conversation here: Quickbooks upgrade cost
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019

    Sorry but this is forum is about QUICKEN, not QUICKBOOKS. 

    Moving to merge.


    Please reference the new conversation here: Moving to Merge
  • steve usersteve user Member ✭✭
    edited January 2019
    I'm very interested to know who these 25% of people who think you've improved anything with quicken subscription 2018/ 2019. This seems to be a typical IT driven business model where new features that don't work are introduced before you fix and stabilize the current product offering. Get satisfaction / support is unbelievably oblivious to real-world users problems. it's not feasible to completely start over a new file when you have 20 years worth of data. If you focus on fixing problems that exist instead of introducing new features and deciding that the customers want a certain screen to look a certain way ( bills with the ridiculous buttons taking up real estate) or better yet this online anywhere that you're touting as a feature which really just slows down your whole product. Now quicken cannot even open up 12 months worth of bills without crashing, never mind the fact that it one step update crashes EVERY single time. Never mind the fact that Wells Fargo still will not update after countless hours working with support at many levels.



    "one measure is the number of customers who need to contact Customer Care for assistance, which is now 50% lower than with the previous generation service"



    Never mind the fact that your measurement for support need is similar to unemployment, you have taken out the number of people who've given up on quicken ever fixing a problem. that's awesome tributes to your lower wait times as you've got shear people seeking support because support is wasted time.



    Never mind that Quicken Mobile is slower and more unusable than ever before. It takes longer to enter transactions and is often unavailable when you actually need it.



    But I can see why you're proud of all your efforts because you've clearly made a product that everyone has to have and despite the terribly poor customer service awful execution of software updates, people still have no other alternative.



    Maybe you'll recognize all the feedback on this thread and start fixing the problems that exist today before creating new features that no one wants. Maybe you'll figure out how to pull your users products that they actually want. maybe you'll stop prompting them to update when they've already updated are already paying your silly subscription fee. Maybe, just maybe Quicken will become a better product...
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019
    lkmcquade said:

    Hello,
    When you used to get asked the question do you want to back up quicken now?  You could pay to back it up offsite specifically for Quicken files.  I don't see that as an option any longer, have you come up with an alternative? Lisa

    Hello Lisa,

    Thank you for the great question!  When the Quicken Online Backup service was discontinued, it was replaced by Dropbox and all Quicken 2018/2019 subscriptions include a free 5 GB of storage. Additional storage may also be purchased directly from Dropbox if needed.

    More information on Dropbox and how to get started is also available at https://www.quicken.com/support/dropbox-frequently-asked-questions.

    Thank you,

    Sarah
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019
    rmgracejr said:

    I bought the 2019 upgrade for Quicken, having used Quicken for more than 20 years. When I tried to install the upgrade, it removed all of my data as well as my then current version of Quicken (actually the most recent prior upgrade).  It then told me I could not install the 2019 version.  So I've lost everything I ever had on Quicken.  I do not recommend it for anyone.

    Support question - forking to separate discussion.


    Please reference the new conversation here: Lost Data after Upgrade
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019
    Michelle said:

    We have your product, and I am unable to generate a cash flow report.  I called your customer service...sat on hold for 26min and on the phone with a rep for 1hr, and it was not resolved.  Told me to send in a ticket.  I have done that.....twice.  I have heard nothing and have not seen any fixes to this problem.  This report is important for my job.  I would very much like this resolved. I started this process in Dec, and  I am getting discouraged that anyone is willing to help me here.  

    Support question - forking to separate discussion for increased visibility and troubleshooting.


    Please reference the new conversation here: Unable to create a Cash Flow Report
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019

    I recently changed the password on one of my bank accounts.  I know it works because I have used it several times.  When I try to change the password in Quicken, it isn't accepted and consequently, no new transactions.Help pls.

    Support question - forking to separate discussion for increased visibility and troubleshooting.


    Please reference the new conversation here: Changed Password at Bank now unable to update Accounts in Quicken
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019

    Eric,

    I have used QUICKEN for over a decade, and finally a few weeks ago upgraded to your 2019 versions. What a joy it is. Yes, you've improved a lot ESPECIALLY CUSTOMER SERVICE. I had to call 4 times and every time I got excellent assistance with the first call. NOW, there is one more BIG project you have to tackle. BUY QUICK BOOKS from Intuit and fix it. I use QB for my business, and it is a horrible application. It is probably one of the least intuitive apps I have.  Blessings.  Stan Williams, PhD.

    Hi Stan,

    Thank you for taking the time to share your feedback and kind words!  We're glad to hear that Support was able to resolve the issue each time on the first call and appreciate your sharing this experience with the Community.

    Sarah
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019

    I have quicken 2016. As of 11-2018 I have not been able to download my bank info into quicken. The bank says it's a quicken problem and quicken says it's a bank problem. What's my next step to get this fixed? I have already spent hours on the phone with quicken and the bank. Frustrated!

    Support question - forking to separate discussion for increased visibility and troubleshooting.


    Please reference the new conversation here: Unable to download Transactions in Quicken
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019
    Bob Levey said:

    I purchased the Deluxe Vs of Quicken a year ago and have not been very satisfied.. I ran a business for about 50 yrs and started with Peachtree, which I didn't like, then moved to Quicken and then moved to Quickbooks and then to the Contractors Vs as my business grew.  I was very happy most of the time with QB's.. So, when I retired I did not need QB's anymore and I thought  ok, I'll get Quicken, thinking it was still owned by the same company, Not!!! I am constantly having problems syncing with my bank, and am told via messaging, "It's not your fault try in a few days, Have you changed your name or cancelled your account" etc.. This is maddening. I keep waiting to see if you will get it together and am at the point of giving up.. Any ideas that maybe your technical staff has missed with me would be  greatly appreciated..

    Support question - forking to separate discussion for increased visibility and troubleshooting.


    Please reference the new conversation here: Errors when Updating Accounts
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019

    I have Quicken 2019 I have called Customer Service and no solution, when you do the auto update withTD Ameritrade or Suntrust, it wipes out banking records in Suntrust.  This started with updates in fall of 2018.  Service tech solution was to reload old records from bank, I told her they were 2017 and before and I could not.  Cannot use the auto update, reconciling manually.  Thank goodness I was brought up in the era where you were taught how to manually reconcile.

    Support question - forking to separate discussion for increased visibility and troubleshooting.


    Please reference the new conversation here: Missing Transactions After Updating Accounts
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019
    Randy_m said:

    Just like to chime in here. I used QW for years, and switched to Mac several years ago. I moved to the subscription product when it was introduced, and couldn't be happier. My needs are fairly modest, being retired. I have a checking account and several (probably too many) credit card accounts with many different financial institutions. I download transactions daily, and everything works flawlessly for me. I feel for those having the problems I read on this thread, but be assured that there are some completely satisfied customers out there!

    Hello Randy_M,

    Thank you so much for the great feedback and taking the time to share your experience with the Community!  We're happy to hear that Quicken for Mac meets your financial needs and works great for you.

    Thanks again!

    Sarah
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019

    I have Home Business and Rental Property 2018 version.  I have 8 mutual funds that are 401K tax deffered accounts and no matter how many times I update the call letters for the fund, it will not update daily pricing changes.  Despite numerous attempts with the help line, no solutions.
    Now I have several mutual fund accounts that when I use the transfer of dollars from a brokerage account to purchase additional shares of that mutual fund, when I click to edit the transaction to update the actual purchase price, it shuts the entire program down. I have to restart it, and none of the changes are saved. It says it's sending an error report but nothing is ever done to fix the glitch. I'll never upgrade again. I'm done with this piece of crap software.

    Support question - forking to separate discussion for increased visibility and troubleshooting.


    Please reference the new conversation here: Daily Pricing Changes Do Not Update
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019
    pnsheldon said:

    My issue is that after reconciling credit card accounts and allowing payment transaction to be posted to my checking account the wrong information is included in the memo area. Specifically the account number in the text is wrong. I have been unable to find a place to fix this. Support basically suggested that I have to rebuild the account. It does not appear in the memorized payee list, as part of the account details or anywhere. When the reconcile process concludes successfully, the only "opportunity" is to manually edit the transaction in each of the checking account and credit card account registers. I can't even delete the memo data to stop the automatic entry. So explain to me why I should upgrade when this problem persists for more going on 10 years.

    Support question - forking to separate discussion.


    Please reference the new conversation here: CC Payment Transaction after Reconciling Account has Wrong Info in Memo Field
  • Rich SRich S Member ✭✭
    edited January 2019
    30% OFF!! This update from Eric Dunn - to an existing customer - came yesterday with a heading "Happy New Year + 30% Off!"  Imagine my surprise when I read the fine print - "Offer good for new memberships only."  
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019

    I fully agree.   Have been a Quicken user  since its first days, completely rely upon it, and have roughly 29 years of financial detail wrapped up in Quicken.   In general it has been one of the most useful and reliable pieces of software that I have used.     It is linked to all of my financial institutions which I download daily.   Once in a while there is a "glitch", but usually the issue went back to the individual institution.   

     A few years ago I began to see stability issues and frequent crashes, and felt that the focus was on adding new features versus guaranteeing reliability.    Calling support didn't accomplish much except get me frustrated.     I began looking for a reasonable replacement, but didn't really want to make a change to an untested something  else.       

    I stuck with Quicken, and now the 2019 version seems to have corrected everything and brought Quicken back to the expected level of stability and reliability.    I don't seem to have the issues that many report, and am able to generate adequate reports that satisfy my needs.     Of course,  everything in the world could use some improvement,  and, of course, everyone wants to see something a little bit different.   You cannot satisfy everyone, but I have the sense that the Quicken team  is working on reasonable/worthwhile improvements and upgrades.   

    My main concern is that the primary focus again departs from stability and reliability .    My congratulations to the Quicken Team for  bringing back the product that I had been accustomed to....   Please keep up the good work....

     

    Hello griffinjim,

    Thank you so much for the great feedback and taking the time to share your experience with the Community!  We're so happy to hear you're pleased with our latest version/improvements and appreciate the kind words.

    Thanks again!

    Sarah
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019
    Will said:

    Hi Eric



    Any plans to open Quicken up to international users again. Don’t need the interface with the financial institutes - just proper multicurrency and availability of online platform and mobile apps in Non-US countries.



    Thanks



    Will

    Hello Will,

    Thank you for taking the time to comment, at this time, we do not have plans to expand to other countries, but I'll be sure to pass this along to the proper teams to make sure they're aware of the requests.

    Thank you again for taking the time to share today!

    Sarah
  • Unknown Member
    edited January 2019
    This entire post is a joke, right?  I'm not even going to comment on Eric Dunn's letter, because it's just typical corporate-speak.

    However, those responding need to find a better hobby.  Certainly, no one from Mr Dunn's office is watching the myriad of posts on here.

    And 99.9% of the post questions, remarks and criticism have been asked before.

    Quicken Inc will develop and work at it's own pace.  Their eight Quicken Windows programmers and four Mac programmers will continue to plod along, fixing one thing and breaking another along the way.  Complaining here in this community goes on deaf ears or gets you banned from the forum.

    And don't expect any response from Quicken regarding future enhancements.  You'll just get a blanket statement about how it's in the works or no response at all.  

    Let's face it, Quicken Windows is old and stale and doesn't have much else they can add.  It needs a complete overhaul, but that could last 20 years or more if it's anything like the Mac version.  

    And Quicken Mac has such an incredibly slow pace to any improvement, it might be 2030 before little requests get added.  I know, I know, the superusers here tell us the Mac product manager has promised this and that and the next thing in the future.  Heard the same thing over and over for years.

    Other financial software products do what Quicken Mac does...and better and without taking years and years and years of development to add even the most basic of functions.  

    I find it very difficult to continue using Quicken in either version, as I find their business practice unscrupulous, underhanded and childish.  After all, who in the software world GUARANTEES you can use their product if your subscription expires, but then hijacks 25% of your screen space if you don't renew?  Who else cripples their product when your subscription expires by locking you out of downloading transactions DIRECTLY from your own bank, using Direct Connect or Web Connect?  

    Not one that I know of.  If any other financial software expires, I can still download either directly or import my downloaded file.  Why?  Because I'm not using ANY of their servers.  I'm using my bank's server or downloading my own file.  All other software products charge for what Quicken calls Express Web Connect or Quicken Connect.  I understand that.  It takes money to maintain their servers.  But when the servers are not accessed, they don't REQUIRE that I use their EWC service...they don't make me pay for that service...and they don't stop me from downloading using other methods.  

    Heck, all other financial software products even allow me to download transactions using a .csv file, which Quicken would never allow you to do because it relinquishes any kind of complete control they have over their own download dictatorship.  

    Complete corporate larceny on Quicken's part.  And we've already seen an increase in pricing from the 2018 subscription price to the 2019 subscription price, although in essence it's the same product.  Both on the Quicken site and at outside retailers.  

    And to increase the Quicken Inc greed, they give current users ZERO discount for renewing.  Special pricing only applies to new users.  Just like the cable TV thieves.  All software users get a discounted price for upgrading or renewing their product.  It only makes good business sense...which the Quicken Inc marketing people have none of. 

  • Unknown Member
    edited January 2019
    Rich S said:

    30% OFF!! This update from Eric Dunn - to an existing customer - came yesterday with a heading "Happy New Year + 30% Off!"  Imagine my surprise when I read the fine print - "Offer good for new memberships only."  

    Corporate thievery.

    When was the last time you had a software product and didn't get a discount for upgrading or renewing your subscription?

    Never.  

    Throw in the 25% screen space hijacked if you DON'T renew and the complete lockout of being able to import my OWN downloaded transaction file and you have a company that is underhanded and unscrupulous. 
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019

    I've been a Quicken user since 1991, and have routinely upgraded to the latest version of Quicken.  After upgrading early 2017, the "Write Check" window does not memorize the last check written.  In our business, I need to know the amount of the last check written to a payee.  In one of my 13 calls to technical support, one of your techs had the same thing occur on her computer.  She and I figured out that a transaction is memorized, if it's entered in the "Register" with "Print" for the check number, and then you can go to the "Write Check" window to print the check.  But that's a round about way to get there.  I shared screens with each technician and they all verified my settings are correct for memorizing transactions.  I was assured many times, this problem would be corrected, but it hasn't been, even with your frequent updates over the past 2 years.   
    "Bill Reminders" doesn't work anymore either.  After writing a check, the reminder is still there and I have to click "Ignore".
    I was a very satisfied user for many years, but now I have to live with software that doesn't work as well as it did, decades ago.  Very disappointed in what Quicken has become.  I have absolutely no interest in online banking, which seems to be your primary concern.  After reading comments from other users, I am not looking forward to next month, when our subscription renews.  

    Support question - forking to separate discussion for increased visibility and troubleshooting.


    Please reference the new conversation here: Write Check screen doesn't create a Memorized Transaction
  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited January 2019
    Rich S said:

    30% OFF!! This update from Eric Dunn - to an existing customer - came yesterday with a heading "Happy New Year + 30% Off!"  Imagine my surprise when I read the fine print - "Offer good for new memberships only."  

    Joe Petry  Yes, one hidden and undocumented caveat to all this is that if you do let your subscription expire, Quicken will now hijack about 25% of your screen real-estate for advertising. Quicken has determined that this is the price to pay if you let your subscription expire!If you dislike this business decision, you can add your VOTE to 
    Quicken Inc should eliminate or at least minimize the LARGE Advertising space used when a subscription expires

    First, click on the underlined link above to go there, then click VOTE at the top of THAT page, so your vote will count. 

    Your VOTES matter!

    You may also want to contact Quicken Support to express your concerns at 
    https://www.quicken.com/contact-support

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
    Have Questions? Check out these FAQs:COMPLETE list of Product Ideas - Quicken for Mac to VOTE on

    Object to Quicken's business model, using up 25% of your screen
    ? Add your vote here:
    Quicken should eliminate the LARGE Ad space when a subscription expires


    (
    Canadian Q user since '92, STILL using QM2007)

  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited January 2019
    Rich S said:

    30% OFF!! This update from Eric Dunn - to an existing customer - came yesterday with a heading "Happy New Year + 30% Off!"  Imagine my surprise when I read the fine print - "Offer good for new memberships only."  

    Rich Szabo One tip is that if you let your subscription membership expire for more than 30 days, Quicken treats you like a new customer and so you would qualify for those discounts.

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
    Have Questions? Check out these FAQs:COMPLETE list of Product Ideas - Quicken for Mac to VOTE on

    Object to Quicken's business model, using up 25% of your screen
    ? Add your vote here:
    Quicken should eliminate the LARGE Ad space when a subscription expires


    (
    Canadian Q user since '92, STILL using QM2007)

  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019
    imichel said:

    I just got this email from the CEO with "Happy Holidays" and how great the transition to the new System was. My experience was less than thrilling, where I was charged duplicate for 2 months on 2 bill pay accounts. Customer service refused to refund me.   It was very upsetting, and put a bad taste in my mouth about Quicken.   I've been a customer since 2003.  

    Hello imichel,

    Thank you for taking the time to share the details of this experience with the Community and I apologize for any frustration or inconvenience experienced.  We are currently investigating reports of newly upgraded Quicken Users receiving duplicate charges from the Quicken Bill Pay service.

    Please contact our Support Teams at https://www.quicken.com/support#contact-support and reference Alert A-0405 to add your information to our open investigation and assistance with the duplicate charges.

    Thank you,

    Sarah
  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited January 2019
    Joe Petry said:

    This entire post is a joke, right?  I'm not even going to comment on Eric Dunn's letter, because it's just typical corporate-speak.

    However, those responding need to find a better hobby.  Certainly, no one from Mr Dunn's office is watching the myriad of posts on here.

    And 99.9% of the post questions, remarks and criticism have been asked before.

    Quicken Inc will develop and work at it's own pace.  Their eight Quicken Windows programmers and four Mac programmers will continue to plod along, fixing one thing and breaking another along the way.  Complaining here in this community goes on deaf ears or gets you banned from the forum.

    And don't expect any response from Quicken regarding future enhancements.  You'll just get a blanket statement about how it's in the works or no response at all.  

    Let's face it, Quicken Windows is old and stale and doesn't have much else they can add.  It needs a complete overhaul, but that could last 20 years or more if it's anything like the Mac version.  

    And Quicken Mac has such an incredibly slow pace to any improvement, it might be 2030 before little requests get added.  I know, I know, the superusers here tell us the Mac product manager has promised this and that and the next thing in the future.  Heard the same thing over and over for years.

    Other financial software products do what Quicken Mac does...and better and without taking years and years and years of development to add even the most basic of functions.  

    I find it very difficult to continue using Quicken in either version, as I find their business practice unscrupulous, underhanded and childish.  After all, who in the software world GUARANTEES you can use their product if your subscription expires, but then hijacks 25% of your screen space if you don't renew?  Who else cripples their product when your subscription expires by locking you out of downloading transactions DIRECTLY from your own bank, using Direct Connect or Web Connect?  

    Not one that I know of.  If any other financial software expires, I can still download either directly or import my downloaded file.  Why?  Because I'm not using ANY of their servers.  I'm using my bank's server or downloading my own file.  All other software products charge for what Quicken calls Express Web Connect or Quicken Connect.  I understand that.  It takes money to maintain their servers.  But when the servers are not accessed, they don't REQUIRE that I use their EWC service...they don't make me pay for that service...and they don't stop me from downloading using other methods.  

    Heck, all other financial software products even allow me to download transactions using a .csv file, which Quicken would never allow you to do because it relinquishes any kind of complete control they have over their own download dictatorship.  

    Complete corporate larceny on Quicken's part.  And we've already seen an increase in pricing from the 2018 subscription price to the 2019 subscription price, although in essence it's the same product.  Both on the Quicken site and at outside retailers.  

    And to increase the Quicken Inc greed, they give current users ZERO discount for renewing.  Special pricing only applies to new users.  Just like the cable TV thieves.  All software users get a discounted price for upgrading or renewing their product.  It only makes good business sense...which the Quicken Inc marketing people have none of. 

    Joe Petry One tip is that if you let your subscription membership expire for more than 30 days, Quicken treats you like a new customer and so you would qualify for those discounts.

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
    Have Questions? Check out these FAQs:COMPLETE list of Product Ideas - Quicken for Mac to VOTE on

    Object to Quicken's business model, using up 25% of your screen
    ? Add your vote here:
    Quicken should eliminate the LARGE Ad space when a subscription expires


    (
    Canadian Q user since '92, STILL using QM2007)

  • Unknown Member
    edited January 2019
    Rich S said:

    30% OFF!! This update from Eric Dunn - to an existing customer - came yesterday with a heading "Happy New Year + 30% Off!"  Imagine my surprise when I read the fine print - "Offer good for new memberships only."  

    Great tip.  Awful reasoning.

    Name me one other software product that DOESN'T give you a discount for upgrading or renewing your subscription?  

    None.  Lousy way to try and keep customers... and a great way to alienate your user base, which Quicken Inc seems to do at every turn.  Worst marketing team ever.  

    And then they make it obscure to turn off auto-renew...at the regular retail price, of course. 
  • Unknown Member
    edited January 2019
    What are the alternative financial software products?  I am needing to look for an alt for Quicken.
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019

    I too am a Quicken user since version 1 when I used it to just to balance my checkbook. I still use it for that and to keep track of investments.  Most of the other features, while nice, are not ones I use, although I do try them all out.  I usually upgrade every other version.  I have read all of the comments, and some of the newer, ever older features seem to have more bugs than they have in past years. Having been a VP of Software Engineering for many years, I appreciate the trade off between new features and new defects.  The move to a subscription model is all the rage these days and may have justified the buyout from Intuit - the main issue is the product was essentially complete. There aren't really many new things that can be added in the current product domain to justify a subscription model - unless it was priced similar to my every other upgrade purchasing.

    I really like the product, current warts included, and am glad that there is still a business opportunity around it and want to see the company succeed and make money. As a basic sales rule, you have to sell it the ways customers want to buy it. As a subscription model, you have to have real perceived value over time to keep subscribers. Adobe has a huge dev team adding very major features all the time and it works for them.  You will have to refine the value prop going forward. Rooting for you.

    Hello Mike Foreman,

    Thank you for taking the time to share your feedback, suggestions and experience with the Community. We appreciate your comments and have shared them with our teams. 

    Sarah
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2019

    I am a Quicken user since 1994. I am glad to see Quicken getting development attention the last couple of years. The subscription model was inevitable, even if like many others I really don't want to pay annually. But the product works for me year after year after year with minimal issues.

    The one improvement that would save me the most time is this (and which years ago was part of the software, then dropped): In split transactions using a foreign currency the software would automatically calculate the new figures in dollars. I make multiple foreign currency purchases every week that require split transactions, and when converting to dollars I have to manually edit every split transaction to assign to my categories. Biggest time waster for me. Can you please bring this feature back!

    Thank you, and keep up the good work....

    Hello Timothy Aho,

    Thank you so much for the great feedback! We're so happy to hear you're pleased with our latest release/improvements, and sincerely appreciate the suggestion, it has been forwarded to our Teams so they may be aware of the request.

    Thank you again,

    Sarah
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